Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything is clear and easily understood. I had to change my credit card and had no problems
Good website that was well reviewed. Found the book we needed with a good description of the condition. Ordering was quick and easy. Delivery was quicker than anticipated. The book was in great condition (better than described). Overall good experience
Thank you! Book looks good.!Timely delivery! Appreciate the great quality!
You always come through for us. We appreciate your prompt service.
Could not return to my original order for my two books so I had to start over and my two cheaper priced books were lost in hyperspace, I guess. Never had that problem before. A little upset.
Book was as described. Shipping took about a month with my location being in Canada and I'm not remote by any means. Would not recommend for any purchases needed relatively quickly. There's also duty payable on pick up at Canada Post to consider when calculating price if you live in Canada.
The book i ordered arrived quick and on time. Book was in ok condition. Alright experience (it keeps telling me to have more characters but idk what else to say)
All good.Book came as advertised in quick time. Do not need 100 characters. This has taken three attempts.
Have ordered from Alibris many times. Always get great service. How many more characters do I have to add?
It was a seemless experience. My book delivery was delayed but I received it on the new date. It was no issue, only a day late.
The email offered me a discount yet I found no place in the order process to add the code, I should have qualified for the daylight savings time discount.
Site is very easy to navigate. I found the book immediately through your Search bar.
Great book, shipped quickly, consider using ALIBRIS for all of your book purchases! Support small businesses and charities
Received my book quickly and it is pristine condition! Might as well be new. I am reading it now and is definitely a great experience.
My books were in awesome condition and they arrived quickly. I would definitely use your service again for my book club. Thank you so much!
Fast shipping, price was great, web site easy to use, book was very protected in book, will use web site again
I received my book, but it was slow to ship. The book itself is fine, It's what I ordered and in perfect condition.
Very computer friendly and decent choices of books. Plan to shop here again.
1/3 of price anywhere else. Great book to learn the basics and fundamentals of residential building! I love it! Thank you
Thank you for the quick service except for this 50 characters nonsense
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

