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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,438
shipping
12,428
quality
12,422
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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It took too long
April 3, 2025

The book I ordered took 3.5 weeks to arrive here in Europe from the US

Date of experience: March 24, 2025
Oklahoma
1 review
0 helpful votes
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Our library uses Alibris when we are looking for a hard-to-find book and have had good luck finding used items in good condition at reasonable prices.

Date of experience: March 24, 2025
Minnesota
1 review
0 helpful votes
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My answer is short: I absolutely love Alibris. They have taken over as my first source for books. You can't beat their cost, availablity, and customer satisfaction!

Date of experience: March 24, 2025
Colorado
1 review
0 helpful votes
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Book rated incorrectly
April 3, 2025

I ordered 3 books. One that was rated as very good arrived in very poor condition. The seller did give me a refund, but the fact that the rating was inaccurate made my first shopping experience disappointing.

Date of experience: March 24, 2025
Idaho
1 review
0 helpful votes
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Terrific ordering process
April 3, 2025

Terrific ordering process - very easy and understandable. Also great prices!

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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One of the DVDs I ordered turned out to be a VHS, which I cannot use. It perhaps should be more clearly stated in the check out. Thank you

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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Great Find!
April 3, 2025

Happened to browse online and it happens to be a pop up find at a reasonable price. Took a chance and bought the item as a luck buy. Great service, Thank You.

Date of experience: March 24, 2025
Indiana
1 review
0 helpful votes
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Very good!
April 3, 2025

I love using Alibris when I can, to support small bookstores around the country, and get access to great books for good prices. Can't recommend enough <3

Date of experience: March 24, 2025
New York
1 review
0 helpful votes
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Got my books in time
April 3, 2025
Updated review

Happy with my purchase and delivery. I ordered my books and they were delivered in the time specified. They were in the condition as described. Happy customer here. Thank you.

Date of experience: March 24, 2025

Great shopping experience
July 27, 2024
Previous review

Great shopping experience. My books are always delivered right on time or earlier. Great service!

Date of experience: July 17, 2024
Ohio
1 review
0 helpful votes
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Quick and easy, fairly priced items, would shop here again!

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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I find what I am looking for most of the time, with a number of options on the price and quality of the book I want.

Date of experience: March 24, 2025
Canada
1 review
0 helpful votes
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Incomplete description
April 3, 2025

Book was overall OK but not satisfactory since there was a remainder mark which wasn't mentioned in the description.

Date of experience: March 24, 2025
Minnesota
1 review
0 helpful votes
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Great selection of books and easy checkout! I appreciate the savings and available options.

Date of experience: March 24, 2025
Maryland
1 review
0 helpful votes
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Bookkeeper
April 3, 2025

Alibris is a reliable source at good prices. My purchases have been in good condition.
Very pleased.

Date of experience: March 24, 2025
Wisconsin
1 review
0 helpful votes
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Disappointment
April 3, 2025

I believed I was ordering an actual textbook, but instead I received an ebook. I already had access to an ebook through the university, and I want to have an actual test book to be able to highlight and have in the future. Completely disappointed in this. I will be returning this ebook.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2025
Connecticut
4 reviews
7 helpful votes
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Easy to find what I'm looking for and easy to check out. Wish the shipping was less!

Date of experience: March 23, 2025
Tennessee
1 review
0 helpful votes
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Nice
April 3, 2025

A whole lot o bunch of niceness and pleasantries. Can't quite get to 50 here

Date of experience: March 23, 2025
Colorado
1 review
0 helpful votes
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The book I bought from Alibris
April 3, 2025
Updated review

This book was in brand new condition and still wrapped in plastic. It was exactly what I wanted and cost half the price it did when it was brand new. However, if you're anything like me, I am sick to death of constantly filling out these #*^#$ surveys.

Date of experience: March 23, 2025

I love Alibris
June 30, 2024
Previous review

I love Alibris. I've been using you for years and have never once been disappointed in any way. Thank you!

Date of experience: June 20, 2024
California
1 review
0 helpful votes
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Your website is fast and easy, hope my private info is safe with you. All your ducks seem in order.

Date of experience: March 23, 2025
Alaska
1 review
0 helpful votes
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I would recommend Alibris
April 3, 2025

It was a very nice experience. No issues. Very professional and I received my item on time.

Date of experience: March 23, 2025