On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have been looking for the series Dead Men's secrets in DVD for some years and any chance to fill the holes in my collection is welcome. I will be back.
Quick, easy and secure. There was more than one option on this title.
Easy to use website. Found some great bargains. Pricing was great. Definitely will be using this again soon
Looking forward to my book arriving! I have been searching for it forever and was delighted to find it on Alibris.
This was my first time shopping with alibris. The order was fast, Smooth and effective. Very pleased so far.
Item as described, provided tracking information which was great as the book was shipped overseas.
I wanted to add more books to order, but it didn't let me go back to the shopping page once I went to the shopping cart.
I know, almost everyone does it, but making all the prices end in. 99 to trick us into thinking it's cheaper is kind of demeaning. Oh well, no worries, everything went smoothly.
The page layout was clear, easy, and there were lots of choices for the book I wanted.
Fine. Don't really appreciate having to make a lengthy statement.
I much prefer the used book sites that show shipping as you look up each book … with this i have to go back and forth to figure how much each nook costs. Is a real pain. So i always chose thrift books first.
Prices of items purchased from Alibris that are eligible for free shipping are still generally favorable but service and shipping and tracking experience via USPS has recently deteriorated.
These comments pertain to a recent prior Alibris order, where shipper sent a book item (one item of a multiple item order) that clearly was defective/damaged prior to shipment and should not have been sent (sign of poor QC and packers (persons?) or automated don't care. This was the first time I have had such a problem with an Alibris order; and dealing with Alibris to get this matter corrected (i.e., return defective item for replacement) has been very difficult and problematic, unlike dealing with a competitor, which amazingly makes the process much easier and faster when such issues arise. Alibris CS is slow and not easy (problem obtaining return label) and via e-mail only, no CS phone line.
A line of stars appear and ask about my overall shopping experience. I am satisfied and click 5 stars.
Another line of star appears asking how satisfied I am with the delivery time. I am still good but a little wary of continuing popups.
Yup. Another one appears. My satisfaction is not wavering... yet, but I do feel like I've been dragged into something unawares.
Another question
And then another
Phew. That was the last one. Now open fields have popped up asking for a review title and a description of my experience.
I tried to continue but I was not allowed. It wanted these fields completed. I am now completing a description of my experience. Will it force me to say why I chose Alibris (the next empty open field)
Quick and effective search. Not sure why I have to add more to my comment, however.
Always efficient and helpful in the unlikely event of a problem.
Efficient easy process. Choices were clear and all the information I needed to choose my book and complete my order was readily available.
Still reading the book. So, far I'm enjoying it. Will be able to provide more information once I have completed the book.
The site is convenient and easy to use. I especially like being able to see where the books I'm ordering are being shipped from.
Waiting to see if the book is actually'very good' ordered on which was a library book ( undisclosed) and held together with tape (also undisclosed)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members