Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have only ordered, now we will see how well they are shipped.
There were 5 items in my cart until I signed in. Then, poof--the cart was empty.
I get emails promising discounts, but it only applies if I spend a lot of money at one time. That feels like a come-on and I rarely buy enough books at a time to use the offers.
Web site confusing- seller and author when listing books for sale
Pleased to have received the book I ordered in such a prompt well packaged fashion. Thanks 👍 I chose the book the order was delivered. 👍
Excellent service. Good pricing. Ease of use. Excellent selection
Good to work with, I have been a customer for over 15 years! I highly Recommend
Alibris.
Easy to find at great prices. This is your one Stop Shop for Books!
Simple search and ordering made the customer experience positive.
Excellent inventory and multiple new and used options for most titles.
My first experience, hopefully I will have many more to come.
If you know what you want, this is the best way to find it! Secondhand is the best way to buy!
I've used the Alibeis for years, always very satisfied with selection and pricing. One of my go-to is for used titles particularly ones that are not high volume popular books.
Product received like brand new. Price and shipping time reasonable.
Very quick and easy ordering. Site is easy to navigate; got the book at a reasonable price.
It is fine it was fine it was fine it was fine it was fine it was fine it was fine
Adore how I can find oldies. But goodies on this web site. Wide variety available.
I can always find a blast from the past on this site. Wide range of options in every department.
Ordering was easy. Took longer than states to receive order.
Worked great. I consistently go to Alibris for all my book shopping.
I always have a good experience when shopping with Alibris. Thank you.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

