Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,458
shipping
12,448
quality
12,442
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow Florence D.
Unfollow Florence D.
Share Review
Report Review

Order arrived before scheduled time. The item arrived with no damage.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
Follow Patricia N.
Unfollow Patricia N.
Share Review
Report Review

Book: "Kaethe Kollwitz Letters..."
April 13, 2025

I was disappointed in the condition of the book. The cover immediately tore at the bottom. The cover and several first pages were creased. Many pages throughout were underlined in pink or yellow markers. There were several pages with comments written in ink or pink marker. The book was very worn.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
Follow Margaret J.
Unfollow Margaret J.
Share Review
Report Review

Thank you for suggesting a minimum for free shipping and then calculating diff. Shops to lower fee - nice to add another book, and great price.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow P E.
Unfollow P E.
Share Review
Report Review

Good selection quick delivery
April 13, 2025

Found everything I wanted with quick delivery and excellent condition.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow Nancy U.
Unfollow Nancy U.
Share Review
Report Review

So easy to find the book I want at an incredible price! Thank you!

Date of experience: April 2, 2025
Washington
1 review
0 helpful votes
Follow Renee O.
Unfollow Renee O.
Share Review
Report Review

Nice to find books which are difficult to find. I have received excellent service on previous purchases.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
Follow STEVEN R.
Unfollow STEVEN R.
Share Review
Report Review

A great value and a great way to start a collection...
April 13, 2025
Updated review

A great value and a great way to start a collection of cookbooks!

Date of experience: April 2, 2025

Love all the things from my past...
January 18, 2025
Previous review

Love all the things from my past... so much to choose from, vintage to current!

Date of experience: January 8, 2025
Georgia
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

I love Alibris
April 13, 2025

I love Alibris. I keep coming back. Highly recommend. I have ordered from Alibris for years. I'm never disappointed.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow M D.
Unfollow M D.
Share Review
Report Review

I checked that I didn't want to get your newsletter, then on the final page you added back the checked box to receive communication ignoring my original request to NOT receive further communication

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
Follow Patricia E.
Unfollow Patricia E.
Share Review
Report Review

All my orders have come in a timely fashion (usually under one week) and in very good condition

Date of experience: April 2, 2025
California
1 review
0 helpful votes
Follow Hattie F.
Unfollow Hattie F.
Share Review
Report Review

Excellent value
April 13, 2025

My book was in perfect condition, was fairly priced, and arrived promptly. Thank you!

Date of experience: April 2, 2025
Ohio
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Good selection prompt service, item are s as described or better condition

Date of experience: April 2, 2025
California
2 reviews
0 helpful votes
Follow Tim Z.
Unfollow Tim Z.
Share Review
Report Review

Easy to find what I wanted, and a competitive price
April 13, 2025
Updated review

Easy to find what I wanted, and a competitive price. Images and info made it possible to confirm it is the right book.

Date of experience: April 2, 2025

Good alternative to Amazon or eBay
May 16, 2024
Previous review

Quick, easy way to find books that are out of print and that are being price-gouged by Amazon marketplace sellers.

Date of experience: May 6, 2024
North Carolina
1 review
0 helpful votes
Follow Inez H.
Unfollow Inez H.
Share Review
Report Review

Great price for used book, best price that I found was on Alibris

Date of experience: April 2, 2025
New Zealand
1 review
0 helpful votes
Follow Dene S.
Unfollow Dene S.
Share Review
Report Review

It's always a pleasure to shop with Alibris. I live outside the US and our freight charges always concern me but Alibris does its best to offer fair prices. One of the finest services you can find anywhere!

Date of experience: April 2, 2025
Maine
1 review
0 helpful votes
Follow Sarah D.
Unfollow Sarah D.
Share Review
Report Review

Excellent purchase
April 12, 2025

I am new to this site but read the reviews so decided to give it a try. Glad I did! The price was great, the shipping was fast, the CD played perfectly and the case and sleeve all in great condition. Excellent experience on my first try.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

Alibris finds Books
April 12, 2025
Updated review

I wanted a somewhat obscure book, and alibris found a seller for me. This time I ordered three books, and all three have been delivered.

Date of experience: April 2, 2025

Other big merchants did not even offer one of the books...
December 27, 2024
Previous review

Other big merchants did not even offer one of the books ordered.

Date of experience: December 17, 2024
New York
1 review
0 helpful votes
Follow Sara O.
Unfollow Sara O.
Share Review
Report Review

I found the particular book I wanted within 30 seconds. Even faster than usual.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
Follow Phyllis D.
Unfollow Phyllis D.
Share Review
Report Review

Quick and easy, always find what i'm looking for
April 12, 2025
Updated review

Quick and easy, always find what i'm looking for. Love this site.

Date of experience: April 2, 2025

Only place to buy good clean books to read
April 10, 2025
Previous review

Excellent. Never disappointed with my purchases. All come in good condition.

Date of experience: March 31, 2025
New York
1 review
0 helpful votes
Follow Darcey P.
Unfollow Darcey P.
Share Review
Report Review

I love being able to see books from many sellers, to sort by condition is especially helpful. Website is quick and easy.

Date of experience: April 2, 2025