Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,452
shipping
12,442
quality
12,436
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow sherrie w.
Unfollow sherrie w.
Share Review
Report Review

Exceeded expectations
January 6, 2026

This was the first time I ordered from Alibris. My book arrived much quicker than expected, price was great and quality of the book was perfect!

Date of experience: December 27, 2025
Texas
1 review
0 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Share Review
Report Review

The prices and shipping a reasonable, but it should be easier to check out without all kinds of passwords and complete foolishness such as that!

Date of experience: December 27, 2025
Sweden
1 review
0 helpful votes
Follow Joel M.
Unfollow Joel M.
Share Review
Report Review

Slow but inefficient
January 6, 2026

I ordered 3 books. All came at varied but slow intervals - so slow I almost forgot I had ordered them. Almost. But one was for a book club with a deadline. That order was cancelled because it had apparently been sold? But instead of just sending me another used book, I had to completely reorder and the process began all over again. Like I would have noticed a difference had they simply substituted. Will give them another chance - it's not like I'm so perfect. Oh. Maybe two.

Date of experience: December 27, 2025
California
1 review
0 helpful votes
Follow Chrissy S.
Unfollow Chrissy S.
Share Review
Report Review

Alibris is my one of my favorite websites. One reason is this: Several years ago, I found four paperback books written by a woman I knew who had recently died. They were I found them on Alibris! They are Gothic mysteries. I purchased them, read them and was not disappointed at all, one bit, or anything related to that word. I am so glad I found them there, I probably looked at several other websites/bookstores t at the time, this was in 2016 or 2017 perhaps. It was as if I was listening to her, or something like that. I could imagine her as the heroine if I tried, but I don't think I was distracted by doing that and if so, it was a very minor component of the experience. Her characters were great and strong on their own. A second reason I like Alibris so much is that a few years later, I chose to sell my own book online at Alibris and only Alibris. I sold dozens of them in this manner.

Date of experience: December 27, 2025
North Carolina
1 review
0 helpful votes
Follow Jackson C.
Unfollow Jackson C.
Share Review
Report Review

Not terrible
January 6, 2026
Updated review

It took a long time to ship. And when I emailed asking about the status the customer service rep lied and said the package had shipped. I got the shipping confirmation about a week later.

Date of experience: December 27, 2025

Great prices for new copies
April 29, 2025
Previous review

I use this website for books that are rarely found used. The selection is great and prices are some of the best I can find. The shipping is expensive but if you get a couple of books or more it's free so that's worth it.

Date of experience: April 19, 2025
Illinois
1 review
0 helpful votes
Follow Barry B.
Unfollow Barry B.
Share Review
Report Review

I neglected to check the actual shipping origin as the location of the seller was shown in the main listing as 15 minutes from my home in Illinois. However, it is an international shipper which would have explained why no tracking information was available for a week after I received a shipping notification. I was irritated and attempted to cancel and received feedback from the seller pointing out the actual shipping origin listed in the details of the product in the secondary listing. Seems a bit lacking in transparency as I would have been much more patient had the seller's origin in the main listing reflected this fact. Nevertheless, it was a satisfying purchase. The book was in brand new condition and nicely priced. I recommend the seller.

Date of experience: December 27, 2025
New York
1 review
0 helpful votes
Follow aaron s.
Unfollow aaron s.
Share Review
Report Review

Frequent customer
January 6, 2026

Been a customer for over a decade. Always satisfied!

Date of experience: December 27, 2025
California
2 reviews
0 helpful votes
Follow Bill A.
Unfollow Bill A.
Share Review
Report Review

Slightly surprised that Alibris offers less expensive used copies of this book than Bookfinder - evil influence of Amazon / Bezos? But I carried on with vender identified via Bookfinder and bought another book in an area of interest.

Date of experience: December 27, 2025
District of Columbia
1 review
0 helpful votes
Follow Yvette J.
Unfollow Yvette J.
Share Review
Report Review

I love shopping at Alibis
January 6, 2026
Updated review

I love shopping at Alibis. I have found many older books at greatly reduced prices. I love the feature that allows me to see where the books come from. It is worth it to order from a "local" bookseller.

Date of experience: December 26, 2025

I am able to buy books that I have wanted to read,...
June 21, 2025
Previous review

I am able to buy books that I have wanted to read, but didn't want to pay full price. Alibris fulfills that need. I have purchased used items before and except for normal wear and tear, most are barely damaged.

Date of experience: June 11, 2025
Washington
1 review
0 helpful votes
Follow Maria V.
Unfollow Maria V.
Share Review
Report Review

First time buy
January 6, 2026
Updated review

First time buying a book here. Great price. Great communication when I had a question on shipping. Book got here quick. Overall an excellent experience.

Date of experience: December 26, 2025

Confusing at the checkout
December 16, 2025
Previous review

Confusing at the checkout. Used paypal to pay charge + Shipping. I was only charged for the cost of the book but not the shipping? I don't know if my paypal will be charged later? Which is fine but I don't liked to be charged later when I'm not aware.

Date of experience: December 5, 2025
Rhode Island
1 review
0 helpful votes
Follow Frederick R.
Unfollow Frederick R.
Share Review
Report Review

I don't mind the experience here but I think the billing and shipping details could be made clearer when one wishes to change them.

Date of experience: December 26, 2025
Utah
1 review
0 helpful votes
Follow Eli K.
Unfollow Eli K.
Share Review
Report Review

I was able to find a seemingly hard to find copy of a "controversial" book. The price was very fair, and I received the book unexpectedly soon after putting in the order. Overall great first experience with Alibris

Date of experience: December 26, 2025

5 stars just for the fact I was able to find this exact...
December 13, 2025
Previous review

5 stars just for the fact I was able to find this exact edition of a book I've been looking for

Date of experience: December 3, 2025
California
1 review
0 helpful votes
Follow ERLINDA L.
Unfollow ERLINDA L.
Share Review
Report Review

Great service & products
January 5, 2026
Updated review

Alibris had the vintage book I wanted in the condition I wanted! Everything was exactly as described in the listing. The tracking was great and I knew when it was coming.

Date of experience: December 26, 2025

It was easy to find what I wanted at the best prices!
September 13, 2025
Previous review

It was easy to find what I wanted at the best prices! Love Alibris!

Date of experience: September 2, 2025
Michigan
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

Found two books, I've for which I've been searching...
January 5, 2026
Updated review

Found two books, I've for which I've been searching for months, both at great prices given their respective markets. And on my birthday, no less! Thanks, Alibris.

Date of experience: December 26, 2025

Excellent selection of book in which I have an academic...
November 29, 2025
Previous review

Excellent selection of book in which I have an academic interest, and at competitive prices. The website is easily navigable and searchable.

Date of experience: November 19, 2025
New Jersey
1 review
0 helpful votes
Follow Anne G.
Unfollow Anne G.
Share Review
Report Review

Make money in any market
January 5, 2026

Was looking for this book to give as a gift for my grandson. I ordered it, it arrived very quickly. I, and my grandson, was very happy

Date of experience: December 26, 2025
Illinois
1 review
0 helpful votes
Follow Kathy R.
Unfollow Kathy R.
Share Review
Report Review

Great selection but delivery times vary
January 5, 2026
Updated review

I ordered 2 books, one arrived early, the other was over a week late. But their condition was as mentioned in the website, so overall I still appreciate Alibris & their partnership with booksellers across the U.S.

Date of experience: December 26, 2025

Good selection, reasonable prices; the shipping prices...
December 14, 2025
Previous review

Good selection, reasonable prices; the shipping prices can be high, if a book comes from a far-away state

Date of experience: December 4, 2025
Pennsylvania
1 review
0 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

I LOVE BUYING USED BOOKS
January 5, 2026

All of the used books that I have purchased from this site have been reasonably priced. They are in excellent condition. I usually get them in about a week or so. Thank you! Keep up the good work and I will keep buying your used books!

Date of experience: December 26, 2025
Texas
1 review
0 helpful votes
Follow Patti H.
Unfollow Patti H.
Share Review
Report Review

I was looking for two specific books that I read about on Facebook and using Alibris made my search very easy and I was finished ordering very quickly. Thank you for making it so easy for me.

Date of experience: December 26, 2025
Oregon
1 review
0 helpful votes
Follow Janis W.
Unfollow Janis W.
Share Review
Report Review

Very efficient business.
January 5, 2026

The item I ordered arrived promptly, exactly as it was stated and very well packaged. All good, I would definitely order from them in the future.

The only reason I gave the item three stars is that my doctor had recommended the book as it is for people who can't eat all kinds of foods -- and the book said it included vegetarian recipes (I'm vegetarian), but it really only has 11 or so vegetarian main dishes out of this huge book, and frankly, so many of the recipes I already had in other books, like pad thai, ratatouille and stuffed peppers. I was expecting more vegetarian recipes -- and frankly, that they would be a bit more innovative. The photographs are beautiful, though, but it isn't as useful to me as I would have hoped for the cost of it.

Date of experience: December 25, 2025
Maryland
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

Finding a classic
January 5, 2026

I searched for this book a few years ago and couldn't find it for less than several hundred dollars. My dad looked on Alibris and found a good copy for about $40. It's in good shape and just what I was looking for.

Date of experience: December 6, 2025