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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,451
shipping
12,441
quality
12,435
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Quick and easy and you always have the books I am looking for.

Date of experience: April 7, 2025
Illinois
1 review
0 helpful votes
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Fabulous soaps
April 17, 2025

As an American I've decided to support as many Canadian businesses as I can. This order is perfect in every way. The shipping was so quick!
The soaps are wonderful. I am having a hard time deciding who to gift them to and which ones to keep for myself. It looks like I will never be able to cross the border, at least for a while, but I'm glad that these soaps made it safely through customs. One grateful American here enjoying a great product!

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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Midtown Scholar
April 17, 2025

First rate service, packaging, and promptness. Product was well described and much appreciated. I am always glad to order from Midtown Scholar.

Date of experience: March 16, 2025
North Carolina
1 review
0 helpful votes
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Exactly as advertised
April 17, 2025

The books were in great condition, fair packaging and the prices were reasonable! Would definitelyi do business again

Date of experience: April 7, 2025
Massachusetts
1 review
0 helpful votes
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I wish it were easier to see where an item would ship from, or better yet, that we could filter options by closest geographical option, in order to better weigh the "cost" of shipping something not only money-wise, but ecologically.

Date of experience: April 7, 2025
Montana
1 review
0 helpful votes
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I like many things about Alibris, except:
-Hidden shipping fees
-$4.99 for each individual used book I ordered
-I like to shop where sellers set their own shipping fees

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
Colorado
1 review
0 helpful votes
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Handmaid's Tale
April 17, 2025

Some of the pages are falling out but still readable. The cover of the book also did not match the cover that was listed.

Date of experience: April 7, 2025
North Carolina
1 review
0 helpful votes
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Lent book purchase
April 17, 2025

We found the book we wanted for a study in Lent in good but used condition. We purchased the book. It arrived in a reasonable amount of time. We would use this site again. Positive experience.

Date of experience: April 7, 2025
North Carolina
1 review
0 helpful votes
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Excellent Service
April 17, 2025

So far they have all the books I have asked for. Books are in good shape and well worth the price. This is the first place I look whenever I am ready to purchase more.

Date of experience: April 7, 2025
Malaysia
1 review
0 helpful votes
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Excellent buy
April 17, 2025
Updated review

The book is almost brand new and in excellent condition. Took some time to arrive though. Arrived this morning.

Date of experience: April 7, 2025

As a foreign comic book buyer, I really appreciate...
March 22, 2025
Previous review

As a foreign comic book buyer, I really appreciate the service that Alibris provides. The fixed postage is the main attraction as it removes a lot of uncertainty to buy. My only negative of the service is the Seller condition rating. I've bought at least two books listed as Good but upon arrival, looks quite tragic. Dog ears, minor rips on the back cover. Nothing a hot iron and a new plastic cover protector won't fix but still, it's not what I paid for.

Date of experience: March 12, 2025
Bulgaria
1 review
0 helpful votes
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Ordering from Bulgaria, for my mate in Detroit Easy as bro!
Plus I'm the author of this book 😉

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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Great Option for Secondhand Books
April 17, 2025

Got my friend a copy of Devotions by Mary Oliver that was in good condition and it shipped very quickly! Would definitely recommend this site for great prices on used books.

Date of experience: April 7, 2025
Delaware
1 review
0 helpful votes
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Accurate descriptions of books. Easy to navigate, purchase, and understand the taxes and shipping fees. Fast shipping from all sellers.

Date of experience: March 14, 2025
Oregon
1 review
0 helpful votes
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Satisfied with my Purchase!
April 17, 2025

I'm happy with my purchases of 2 books. Delivery was fast and efficient. Happy Customer Cherry Crawford

Date of experience: April 7, 2025
Texas
1 review
0 helpful votes
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Will use again!
April 17, 2025

I was able to find the books I was looking for at a reasonable price. They arrived right away. Great value and very easy experience.

Date of experience: April 7, 2025
Cyprus
1 review
0 helpful votes
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Great selection clearly described
April 17, 2025

Great selection clearly described. Great interface. Easy to see how far books have to travel.

Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
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Tracking said delivered when it was not. Delivered to a CA address, which I now assume was a hub. Couldn't follow from there.
Book in excellent condition but CD poorly packed, case smashed.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
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No tracking
April 17, 2025

Book marked as shipped with no tracking information given. Several weeks went by and I attempted to follow up with the seller and Alibris. Alibris told me to just wait, and I never received a response from the actual seller. The book finally did arrive after I had given up on it. Not a great experience 🤷‍

Date of experience: April 7, 2025
New York
2 reviews
0 helpful votes
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Unreadably small, terrible math notation
April 17, 2025
Updated review

Got hardcover math book on Euler's equation. Due to inability to see the book before purchase, did not anticipate the unreadability of the microscopic notation, such as indices, powers raised to powers, etc. Tiny, tiny type.

Date of experience: April 7, 2025

Format, size, etc
January 7, 2025
Previous review

Format, size, etc. of books not specified. Also, what does "2e Cscc" mean, included after the book's title?

Date of experience: December 27, 2024
Illinois
1 review
0 helpful votes
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Book received
April 17, 2025

But book was falling apart! They said book was in good condition but it wasn't Wish people would be honest about books condition!

Date of experience: April 7, 2025