Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
Follow Melanie W.
Unfollow Melanie W.
Share Review
Report Review

Great find
April 19, 2025

I found an out of print book that was in great condition, and the price was right! Very happy with my purchase!

Date of experience: April 9, 2025
South Carolina
1 review
0 helpful votes
Follow Alescia V.
Unfollow Alescia V.
Share Review
Report Review

The textbook receipt is illegible because it was printed faintly, as if the printer was low on ink. Because of this, I am unable to submit it to my veterans representative for reimbursement. I am currently receiving educational benefits through the Veterans Readiness & Employment (VR&E) program. As part of this program, I am entitled to reimbursement for any out-of-pocket educational expenses—as long as I can provide a clear, legible receipt showing that I paid for the material. Given the time-sensitive nature of this reimbursement process, I would greatly appreciate it if you could send a clearly printed or digital copy of the receipt as soon as possible. Thank you in advance for your attention to this matter. Please let me know if you need any additional information to fulfill this request.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2025
New York
1 review
0 helpful votes
Follow Wendy A.
Unfollow Wendy A.
Share Review
Report Review

Love your site!
April 19, 2025
Updated review

Love your site! I've never been unable to find a book I'm looking for.

Date of experience: April 9, 2025

This sight is wonderful
April 3, 2025
Previous review

This sight is wonderful. Our library is small and often doesn't have what I'm looking for. I can always find it here!

Date of experience: March 24, 2025
California
1 review
0 helpful votes
Follow Angel W.
Unfollow Angel W.
Share Review
Report Review

Was really surprised they had the books I needed, a lot of major brand stores failed to have my books because they were labeled to "dangerous", but knowledge is knowledge, no matter what. Search and check out was a breeze. Will definitely be coming back here for more "forbidden" information books👍

Date of experience: April 9, 2025
Washington
1 review
0 helpful votes
Follow Rosanna I.
Unfollow Rosanna I.
Share Review
Report Review

A Primer for Pastoral Care
April 19, 2025

My experience was fine, thank you. Good book, really helped that this was available for download. Helped with my class for Lay ministry.

Date of experience: April 9, 2025
Nevada
1 review
0 helpful votes
Follow Pom F.
Unfollow Pom F.
Share Review
Report Review

Great service and price!
April 19, 2025

The service was fast and the item was in great condition! The website was easy to use and the transaction was smooth. I would do business with alibris again.

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Nicholas O.
Unfollow Nicholas O.
Share Review
Report Review

I'd like free shipping since I use you often but would rather pay you than Amazon

Date of experience: April 9, 2025
California
1 review
0 helpful votes
Follow Yanno C.
Unfollow Yanno C.
Share Review
Report Review

Excellent books selection and I thank you for your good service!

Date of experience: April 9, 2025
Virginia
1 review
0 helpful votes
Follow Philippe P.
Unfollow Philippe P.
Share Review
Report Review

Good company
April 19, 2025

No problems. Always order from Alibris. Books arrive on time. Would recommend to others. Everything as advertised.

Date of experience: April 9, 2025
New York
1 review
0 helpful votes
Follow JAN L.
Unfollow JAN L.
Share Review
Report Review

LOVE to share this book
April 19, 2025

This book has affected me since I first saw it at age 16. I look at the beautiful photos and am in awe of the beauty of man in all his life's tribulations and blessings.

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

Book in good condition.
April 19, 2025
Updated review

Excellent services but shipping prices are driving me back to Amazon Prime. Delivery timely. Selection good. This hundred character requirement is very Mickey Mouse.

Date of experience: April 9, 2025

Great selection
December 16, 2024
Previous review

Great selection. The shipping prices are killing me since I dropped Amazon Prime

Date of experience: December 6, 2024
Georgia
1 review
0 helpful votes
Follow Kate W.
Unfollow Kate W.
Share Review
Report Review

Great service!
April 19, 2025

Easy to purchase, they stayed in communication the whole time and I got my book within days. Thank you!

Date of experience: April 9, 2025
Alabama
1 review
0 helpful votes
Follow Karen N.
Unfollow Karen N.
Share Review
Report Review

Had my book which is not new, good shape, coupons, easy check out.

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Celia E.
Unfollow Celia E.
Share Review
Report Review

Good experience, found what I needed and purchasing was an easy process.

Date of experience: April 9, 2025
New Hampshire
1 review
0 helpful votes
Follow Valerie G.
Unfollow Valerie G.
Share Review
Report Review

As Expected
April 19, 2025
Updated review

I have purchased other titles from this author in the past. This most recent book was as pleasant a read as the author's previous works.

Date of experience: April 9, 2025

There was discount offered on the first page of your...
March 29, 2025
Previous review

There was discount offered on the first page of your email, but no way to access it once I placed my order.

Date of experience: March 19, 2025
Wisconsin
1 review
0 helpful votes
Follow Amy N.
Unfollow Amy N.
Share Review
Report Review

Finding what I was looking for took a simple search,...
April 19, 2025
Updated review

Finding what I was looking for took a simple search, and checking out was quick.

Date of experience: April 9, 2025

Found the book I was looking for with ease and at a...
August 2, 2024
Previous review

Found the book I was looking for with ease and at a great deal.

Date of experience: July 22, 2024
Arizona
1 review
0 helpful votes
Follow Dennis A.
Unfollow Dennis A.
Share Review
Report Review

Convenient, fast, good inventory and prices. Excellent overall. TY

Date of experience: April 9, 2025
Maine
1 review
0 helpful votes
Follow Timothy S.
Unfollow Timothy S.
Share Review
Report Review

Creole Clay
April 19, 2025

Quick shipping, excellent book quality. Very satisfied customer. Happy to order from an Indy supplier.

Date of experience: April 9, 2025
Virginia
1 review
0 helpful votes
Follow Beverley J.
Unfollow Beverley J.
Share Review
Report Review

Wish that this was a not-for-profit or made a donation for every book sold.

Date of experience: April 9, 2025
South Carolina
1 review
0 helpful votes
Follow Ruth W.
Unfollow Ruth W.
Share Review
Report Review

I believe Alibris meets a great demand today! In just minutes I found and purchased 10 copies of the book I wanted... all without leaving home, following GPS to countless thrift stores, sorting through piles of books (many times without finding what I was looking for)... THANK YOU SO MUCH!

Date of experience: April 9, 2025