Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,496
shipping
12,486
quality
12,480
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Chelsie L.
Unfollow Chelsie L.
Share Review
Report Review

Excellent Resource
April 20, 2025
Updated review

This website is a great resource for students or who want to learn. I got my books quickly and in great condition!

Date of experience: April 9, 2025

I had difficulties with the website
March 27, 2025
Previous review

I had difficulties with the website. It was very slow and didn't accurately add items to my cart.

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

Book received
April 20, 2025

I received the purchased book as expected in excellent condition. Thank you this was a good experience.

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
Follow Brenda B.
Unfollow Brenda B.
Share Review
Report Review

Great prices
April 20, 2025

I usually find what I'm looking for and the prices are always great. Sometimes the shipping makes up for the discounted prices but I love getting stuff from all over the country. I love thrifting and recycling.

Date of experience: April 9, 2025
Kansas
1 review
0 helpful votes
Follow vernon I.
Unfollow vernon I.
Share Review
Report Review

I have two book centers that I use all the time. I've always been pleased with your service

Date of experience: April 9, 2025
Maine
1 review
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Share Review
Report Review

It's always a pleasure to buy books from Alibris merchants. Books have always arrived in a timely manner. They've been accurately described. I also appreciate being able to help support the independent used book community.

Date of experience: April 9, 2025
New York
1 review
0 helpful votes
Follow Cory U.
Unfollow Cory U.
Share Review
Report Review

Casa Bohemia book
April 20, 2025

Everything went smoothly and the book arrived on time! The book was in the condition as stated on the website

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
Follow Cindy H.
Unfollow Cindy H.
Share Review
Report Review

Alibris came through for me!
April 20, 2025

I tried to order my book from that Big Book Gorilla (you know who I mean) but they were unable to get it for me after I waited a long time and ended up refunding my account. Alibris came through first time with no problems, and the book was delivered quickly. Thank you so much!

Date of experience: April 9, 2025
Michigan
2 reviews
0 helpful votes
Follow lucy W.
Unfollow lucy W.
Share Review
Report Review

Just the item I wanted at a reasonable price
April 20, 2025
Updated review

Just the item I wanted at a reasonable price. đź’• I have always been satisfied with my orders from Alibris.

Date of experience: April 9, 2025

I am always satisfied with the selection at Alibris...
July 13, 2024
Previous review

I am always satisfied with the selection at Alibris and their prices

Date of experience: July 3, 2024
Alabama
1 review
0 helpful votes
Follow Majid Z.
Unfollow Majid Z.
Share Review
Report Review

Havi Carel
April 20, 2025
Updated review

So far the book is excellent as she's a very good author and speaker special in the subject that's very rare!

Date of experience: April 9, 2025

Reasonable price and high quality
May 7, 2024
Previous review

Reasonable price and high quality

Date of experience: April 23, 2024
Florida
2 reviews
0 helpful votes
Follow anthony D.
Unfollow anthony D.
Share Review
Report Review

Easy to navigate with great deals!
April 19, 2025

Easy to navigate with great deals! I found a rare dvd for a great price!

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
Follow Karen O.
Unfollow Karen O.
Share Review
Report Review

Was delivered on time without any delays and it was in excellent condition for one that was sold as good condition very pleased

Date of experience: April 9, 2025
Arizona
3 reviews
0 helpful votes
Follow Dean S.
Unfollow Dean S.
Share Review
Report Review

I love the ability to find books that you cannot find anywhere else!

Date of experience: April 9, 2025
Washington
1 review
0 helpful votes
Follow Angie L.
Unfollow Angie L.
Share Review
Report Review

If all books are shipping from one location, then shipping costs should not go up linearly.

Date of experience: April 9, 2025
Oregon
4 reviews
0 helpful votes
Follow David E.
Unfollow David E.
Share Review
Report Review

Used Book purchase
April 19, 2025

I purchased a book from Alibris. I received a receipt for purchase immediately but it took almost two weeks to get the book. The book was in good shape so I'll give it a five stars. Dave

Date of experience: April 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

Book Received
April 19, 2025

The book was received in a timely fashion as described. Long time repeat customer. Highly recommend this shop.

Date of experience: April 9, 2025
North Carolina
1 review
0 helpful votes
Follow Rodney B.
Unfollow Rodney B.
Share Review
Report Review

Great service
April 19, 2025

I received my book, "Garments of Christ," by Ian Paisley in a timely manner and it came as described. Thank you so much!

Date of experience: April 9, 2025
Illinois
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

Found this place while searching bookfinder and they had the best price overall, quick and painless check out process, now I only hope shipping is just as good!

Date of experience: April 9, 2025
California
1 review
0 helpful votes
Follow Steve I.
Unfollow Steve I.
Share Review
Report Review

Book purchase
April 19, 2025

Received book timely in condition as described. Very satisfied with purchase. The book was wonderful to read.

Date of experience: April 9, 2025
Kansas
1 review
0 helpful votes
Follow Melanie W.
Unfollow Melanie W.
Share Review
Report Review

Great find
April 19, 2025

I found an out of print book that was in great condition, and the price was right! Very happy with my purchase!

Date of experience: April 9, 2025
South Carolina
1 review
0 helpful votes
Follow Alescia V.
Unfollow Alescia V.
Share Review
Report Review

The textbook receipt is illegible because it was printed faintly, as if the printer was low on ink. Because of this, I am unable to submit it to my veterans representative for reimbursement. I am currently receiving educational benefits through the Veterans Readiness & Employment (VR&E) program. As part of this program, I am entitled to reimbursement for any out-of-pocket educational expenses—as long as I can provide a clear, legible receipt showing that I paid for the material. Given the time-sensitive nature of this reimbursement process, I would greatly appreciate it if you could send a clearly printed or digital copy of the receipt as soon as possible. Thank you in advance for your attention to this matter. Please let me know if you need any additional information to fulfill this request.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2025