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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Love it here
April 23, 2025
Updated review

Love it here. Quick and easy and generally find what I'm looking for at decent prices.

Date of experience: April 13, 2025

Have been here before but this is my first time ordering. Love the site!

Date of experience: June 23, 2024
New York
1 review
0 helpful votes
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Extremely pleased
April 23, 2025

Very pleased. Merchandise was used in excellent condition, recieved in a very timely manner. Would deal with Alibris again with every confidence.

Date of experience: April 13, 2025
Nevada
1 review
0 helpful votes
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Got the books on time
April 23, 2025

Nephew was super happy, thanks. Brand new books at a great price, I will order the next book from you when it comes out.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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Very wide and very diverse selection of books and other items

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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See no stranger
April 23, 2025

Beautifully written with thoughtful, authentic descriptions of her experiences and revolutionary ideas for oneing.

Date of experience: April 12, 2025
Illinois
1 review
0 helpful votes
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Terrible condition
April 23, 2025

The spine and the book was broken, and the pages were falling out. This book was supposed to be excellent condition and it was falling apart.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 12, 2025
Georgia
1 review
0 helpful votes
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Thanks for the textbook
April 23, 2025

Received my textbook in great condition. Unfortunately have to read it now. Not your fault though. Thanks for the book.

Date of experience: April 12, 2025
Nevada
1 review
0 helpful votes
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Found the book right away and there were a bunch of options, got a great price, seems to ship from a few miles away. Can't complain.

Date of experience: April 12, 2025
Kentucky
1 review
0 helpful votes
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Got the poster
April 23, 2025

Fine thank you AND I DO NOT LIKE HAVING TO USE 100 WORDS. THIS IS CRAP. I will not buy anything again from you if I have to fill out this again

Date of experience: April 12, 2025
Michigan
1 review
0 helpful votes
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Great experience
April 23, 2025
Updated review

I received the books and they are in amazing shape, I highly recommend shopping there for books. I will definitely be ordering from them again

Date of experience: April 12, 2025

I'd never used this website but I'm most definitely...
April 2, 2025
Previous review

I'd never used this website but I'm most definitely coming back for more. Great selection at even greater prices.

Date of experience: March 22, 2025
Texas
1 review
0 helpful votes
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Another great experience
April 23, 2025
Updated review

Order arrived very fast. Both items are in perfect shape. Always happy with my purches over the years.

Date of experience: April 12, 2025

Happy customer
December 24, 2024
Previous review

Alibris had titles I was searching for with low price compared to other websites.

Date of experience: December 13, 2024
Texas
1 review
0 helpful votes
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Thank you for such a quick reply and answer to my question. It helped me buy the book. Gif birds!

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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New to Alibris
April 23, 2025

New to Alibris. As a movie (DVD) collector, this is a great place to get rare or hard to find movies.

Date of experience: April 12, 2025
Washington
1 review
0 helpful votes
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I love shopping with you guys
April 23, 2025

I love shopping with you guys. I always find what I want. Thanks

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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I really enjoy shopping with Alibris
April 22, 2025
Updated review

I really enjoy shopping with Alibris. Though I wish certain out-of-print book titles were available with them. Thank you.

Date of experience: April 12, 2025

Alibris Rocks!
December 25, 2024
Previous review

Alibris Rocks! But sadly, some book titles are not available in clothbound in their listings. They should. Thank you.

Date of experience: December 14, 2024
Michigan
1 review
0 helpful votes
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The delivery driver left an email with the picture of the package to confirm the drop off location so I knew the porch pirates won't in the neighborhood. We have a distribution center in our area so shipping becomes even more expedited. A real treat.

Date of experience: April 12, 2025
South Carolina
1 review
0 helpful votes
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Good selection of books, reasonable prices, and excellent service.

Date of experience: April 12, 2025

Excellent Service
April 8, 2025
Previous review

Alibris offers competitive pricing and quick delivery. I generally look for used books for better pricing and the quality of their used books is always good. I have never had a problem with this company and will continue to use them.

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Great experience
April 22, 2025

The ordering was easy, the book arrived at the designated time and it was in perfect shape. Will continue to use Aibris for future purchases.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Always like coming here
April 22, 2025

Always like coming here. So glad to have an alternative to Amazon that I can highly recommend to others.

Date of experience: April 12, 2025
Massachusetts
1 review
0 helpful votes
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Mediocre and disappointing
April 22, 2025

Very good selection of materials and good prices. Very slow delivery (dates stated here are not accurate) and poor communication.

Date of experience: April 12, 2025