Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,482
shipping
12,472
quality
12,466
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Harold T.
Unfollow Harold T.
Share Review
Report Review

Software excellent
May 18, 2025

Software excellent. Books are available at Alibris that are available no where else.

Date of experience: May 8, 2025
Michigan
1 review
0 helpful votes
Follow ADDIE L.
Unfollow ADDIE L.
Share Review
Report Review

They had what I needed at a reasonable price. It was quick, easy and clear what my options were and what I was purchasing.

Date of experience: May 8, 2025
Massachusetts
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Order received.
May 18, 2025

Brand new book, well packaged, and promptly shipped. A delight to read. Thank you very much, indeed..

Date of experience: May 8, 2025
Colorado
1 review
0 helpful votes
Follow Julia D.
Unfollow Julia D.
Share Review
Report Review

Arrived Early
May 18, 2025
Updated review

I ordered 4 books from 2 different locations and they all arrived on time in better than expected condition.

Date of experience: May 8, 2025

I love the price of the books, but the shipping is...
April 27, 2025
Previous review

I love the price of the books, but the shipping is expensive.

Date of experience: April 17, 2025
Texas
1 review
0 helpful votes
Follow Emily Y.
Unfollow Emily Y.
Share Review
Report Review

Favorite Children's Book
May 18, 2025

I am so pleased to find this book for my children. This is one of the books they remember being read to them. Thank you so much! This made my heart happy! The delivery was super fast and the book was in excellent condition.

Date of experience: May 8, 2025
Tennessee
1 review
0 helpful votes
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

The shopping and checkout process was easy to use
May 18, 2025
Updated review

The shopping and checkout process was easy to use. I found exactly what I was looking for. Thank you!

Date of experience: May 8, 2025

This is my second order
January 2, 2025
Previous review

This is my second order. Everything is easy to shop! Thank you!

Date of experience: December 23, 2024
New Jersey
1 review
0 helpful votes
Follow Deon B.
Unfollow Deon B.
Share Review
Report Review

The ire said click here to save 5 dollars I did I apples I click the text message and you guys still charge me the same amount this is a type of fraud cuz I would never subscribed now you sending me texts have my number in your system yet I never save 5 dollars on my purchase which I would like to save that was the point of me clicking the page

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2025
New York
1 review
0 helpful votes
Follow Jim B.
Unfollow Jim B.
Share Review
Report Review

Wish there was an easier way to order more books from the same vendor.

Date of experience: May 8, 2025
Nebraska
1 review
0 helpful votes
Follow sarah h.
Unfollow sarah h.
Share Review
Report Review

What i was looking for, from you, a seller that is trustworthy

Date of experience: May 8, 2025
Maryland
1 review
0 helpful votes
Follow Robin T.
Unfollow Robin T.
Share Review
Report Review

QUICK RESPONSE & GOOD COMMUNICATIONS
May 18, 2025
Updated review

This team was right on it! Deliveed as stated in timely manner w/ good communication on order confirmation & delivery time. THANK YOUUUU!

Date of experience: May 8, 2025

So far so good
April 27, 2025
Previous review

So far so good. Have to see if it arrives timely and if it's in proper condition

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
Follow Duane M.
Unfollow Duane M.
Share Review
Report Review

Great service, books are well described and the prices are very reasonable for todays ever increasing costs on everything.

Date of experience: May 8, 2025
Michigan
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Easy to use and find actual books. Any genre and any author are available at your fingertips. This is having the biggest used bookstore in the world to browse.

Date of experience: May 8, 2025
Minnesota
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

Great experience
May 18, 2025

This book can be hard to find, so I'm thankful I found it and got it quickly. I was a little nervous in spending a lot for a rare book, but it was a great process.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
Follow Robin M.
Unfollow Robin M.
Share Review
Report Review

Exactly as ordered
May 18, 2025

Good condition and rapid delivery. I have to do 100 characters for the review so I guess I will just keep saying the book was as ordered and the vendor provided rapid service and I am happy with the experience.

Date of experience: May 8, 2025
California
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

Quick and easy
May 18, 2025

Quick and easy. Book was in great condition. One hundred characters is too demanding. The other two are very good and I am just hitting words on auto suggest.

Date of experience: May 8, 2025
Georgia
1 review
0 helpful votes
Follow Carol I.
Unfollow Carol I.
Share Review
Report Review

Love Alibris!
May 18, 2025
Updated review

Fast and efficient response. Always have the books I'm looking for. Prices are great! I have recommended this site to many people.

Date of experience: May 8, 2025

Pug Life
July 12, 2024
Previous review

I can always find the titles I'm looking for! Prices are great!

Date of experience: July 2, 2024
Michigan
1 review
0 helpful votes
Follow Catherine F.
Unfollow Catherine F.
Share Review
Report Review

Easy to find what I was looking for good choices between new and used books, feast checkout.

Date of experience: May 8, 2025
Sweden
1 review
0 helpful votes
Follow Henrik S.
Unfollow Henrik S.
Share Review
Report Review

Great international delivery
May 18, 2025

It got the book within the expected dates in good condition. It was delivered across the Atlantic. It got the book within the expected dates in good condition. It was delivered across the Atlantic. It got the book within the expected dates in good condition. It was delivered across the Atlantic. It got the book within the expected dates in good condition. It was delivered across the Atlantic. It got the book within the expected dates in good condition. It was delivered across the Atlantic. It got the book within the expected dates in good condition. It was delivered across the Atlantic.

Date of experience: May 8, 2025
Canada
1 review
0 helpful votes
Follow Gregg H.
Unfollow Gregg H.
Share Review
Report Review

Alibris has great prices to beat the competition, easy to navigate.

Date of experience: May 7, 2025
Michigan
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

The photo showed the wrong book cover. Otherwise everything is good.

Date of experience: May 7, 2025