Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All but one title was delivered in a timely fashion. One book took 29 days to arrive and the shipper kept telling me they shipped it but the tracking showed me otherwise. I won't use them again.
Easy to find what I was looking for. What might be nicer is if I could tell which sellers cover shipping and which ones do not.
Great service. I appreciate Alibris. Book was well packaged and in better than expected condition. How to get this review long enough. They require 100 characters?!
Everything arrived as described. There were no issues. Im
Glad I could get everything I wanted in one place. I will be a returning customer.
As usual, the book showed up when expected and in the advertised condition. Alibris is always very reliable and easy to use.
Love alibris! I have recommended you to many friends. My favorite online bookseller.
I was looking for an alternative online bookstore where I could find books I'm interested in and have plenty of inventory to choose from. Setting up my account was easy. Thanks!
Good, Although I hurry to do something else, I want to say it is good
Good enough Good enough Good enough
Book arrived in good condition as stated. Fair pricing for a hard back book including shipping. It did arrive via snail mail but no problem.
I received 4 of the 5 books I ordered. Two were cancelled and although I ordered them both again, only one arrived. Great discounts but shipping costs high.
Received my book without inconvenience to my post office box on Chiloé Island, although delivery lasted almost one month
Seller very good, followup survey reveals you can't search an order by date. Site jabber is who now?
I am very satisfied with all the books in my order. But, one of my books was cancelled with no explanation.
The book is in excellent conditions and delivery was very fast. Thank you
Excellent! Great prices and quality of books is very reliable and consistent with the rating.
On time, in good shape. Don't have much else to say. I like this site and service, it's why I keep using it. Thank you.
Easy to follow... very good experience. I experienced awesome customer satisfaction.
The calculations for the shipping charges is confusing and misleading. I ordered multiple books from the same seller and there was very little disscount on shipping. Very disappointing.
Very satisfied w the seller and the book. Very dissatisfied w alibris (can'thold that against the seller. They get 5 stars, alibris gets1)
Great. Received book in timely fashion. Also received notice that order was received and book was shipped. Voila! Great service.
When I have a hard to find item that I'm looking for, I go straight for Alibris. I never have an issue with them and usually receive my items within a reasonable time frame. I choose Alirbis over Amazon.
Alibris is always an easy shopping experience especially for hard to find items.
The website was easy to navigate, and for about $3 each, the books are in great condition! I highly recommend this site to anyone who prefers to buy used items instead of feeding the capitalist machine. Cheers!
Easy transaction. Very good experience. Book was exactly as described, perhaps even better. Well packaged. Thank you!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

