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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Good experience overall. At first I didn't understand the thing about the truck icon--that only certain books count when qualifying for free shipping and savings--that's kind of a pain--but otherwise good.
There were issues with the shipping information. There was no opportunity to change from standard to expedited and get the correct cost added in. The site stated that the standard, untracked shipping was $7.99. I tried to change it to the expedited shipping to see the price but it gave me the same amount, so I just ordered it but do not know if that is, in fact, the shipping option I received.
Scam of a shipping policy. I had $39 of books in my cart and qualified for free shipping, but because it was exactly $39, you did not give me free shipping. But you're already aware of this.
A bit hard to change billing and shipping address.
Alibris is my go to source for books and music. Always very satisfied.
Easily found a book I was missing in my collection! Reasonable price. Love having alibris to search for books no longer in print.
I'm ecstatic to find this breast cancer book for less than
$5!
Regret I was unable to find "the Book" in hardcover.
I got 3 used books with shipping cheaper than I would have been able to buy 1 used book without shipping on amazon as an amazon prime member!
I would like to be able to see more then one picture of the item I'm buying, witch you don't seem to offer customers. And I couldn't change the shipping charge on one order even though the seller said I could pick my shipping charge. Otherwise I liked my shopping experience.
It was simple and only took a few minutes to place my order.
Very easy to navigate. I look forward to receiving my books.
I had the same books picked out on Amazon for $140! I came here and saved $50! Thank you for helping this poor starving college student!
I had the same books picked out on Amazon for $140! I came here and saved $50! Thank you for helping this poor starving college student!
Absolutely terrible customer response. Zero response after several emails of being ignored. False advertisements, random cancellations of my order, overall very disappointed after having to pay extra to re gain my books that were cancelled abruptly.
Checking out had it problems... had to keep filling out the same thing over and over.
Ordering was very smooth and simple. The payment was quick and efficient.
Always an excellent selection of used titles at great prices.
Good searching site to find books fast. Excellent prices.
Good supply! Generally, not happy with slow shipping - order turnaround can take months.
Always my first choice for hard-to-find and out of print titles.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

