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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,592
shipping
12,582
quality
12,576
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Good experience overall
January 31, 2021

Good experience overall. At first I didn't understand the thing about the truck icon--that only certain books count when qualifying for free shipping and savings--that's kind of a pain--but otherwise good.

Date of experience: January 31, 2021
New Mexico
3 reviews
2 helpful votes
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There were issues with the shipping information. There was no opportunity to change from standard to expedited and get the correct cost added in. The site stated that the standard, untracked shipping was $7.99. I tried to change it to the expedited shipping to see the price but it gave me the same amount, so I just ordered it but do not know if that is, in fact, the shipping option I received.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2021
New York
1 review
0 helpful votes
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Scam of a shipping policy
March 2, 2021

Scam of a shipping policy. I had $39 of books in my cart and qualified for free shipping, but because it was exactly $39, you did not give me free shipping. But you're already aware of this.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2021
New York
1 review
0 helpful votes
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A bit hard to change billing and shipping address.

Date of experience: January 31, 2021
Pennsylvania
1 review
0 helpful votes
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Alibris is my go to source for books and music. Always very satisfied.

Date of experience: January 31, 2021
North Carolina
1 review
0 helpful votes
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Easily found a book I was missing in my collection! Reasonable price. Love having alibris to search for books no longer in print.

Date of experience: January 31, 2021
South Carolina
1 review
0 helpful votes
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I'm ecstatic to find this breast cancer book for less than
$5!

Date of experience: January 31, 2021
Alaska
1 review
0 helpful votes
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Regret I was unable to find "the Book" in hardcover.

Date of experience: January 31, 2021
Florida
1 review
0 helpful votes
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I got 3 used books with shipping cheaper than I would have been able to buy 1 used book without shipping on amazon as an amazon prime member!

Date of experience: January 30, 2021
Oregon
1 review
0 helpful votes
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Fine
January 31, 2021

Fine. But I was told I had a credit for a book not rec'd in my last order. Didn't see it when I did this order. Would it have expired?

Date of experience: January 30, 2021
Kansas
1 review
0 helpful votes
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I would like to be able to see more then one picture of the item I'm buying, witch you don't seem to offer customers. And I couldn't change the shipping charge on one order even though the seller said I could pick my shipping charge. Otherwise I liked my shopping experience.

Date of experience: January 30, 2021
California
1 review
0 helpful votes
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It was simple and only took a few minutes to place my order.

Date of experience: January 30, 2021
Virginia
1 review
0 helpful votes
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Very easy to navigate
January 31, 2021

Very easy to navigate. I look forward to receiving my books.

Date of experience: January 30, 2021
Utah
1 review
0 helpful votes
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I had the same books picked out on Amazon for $140! I came here and saved $50! Thank you for helping this poor starving college student!

Date of experience: January 30, 2021

I had the same books picked out on Amazon for $140!
January 16, 2021
Previous review

I had the same books picked out on Amazon for $140! I came here and saved $50! Thank you for helping this poor starving college student!

Date of experience: January 16, 2021
Texas
1 review
0 helpful votes
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Absolutely terrible customer response. Zero response after several emails of being ignored. False advertisements, random cancellations of my order, overall very disappointed after having to pay extra to re gain my books that were cancelled abruptly.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 30, 2021
Colorado
1 review
0 helpful votes
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Checking out had it problems...
March 2, 2021

Checking out had it problems... had to keep filling out the same thing over and over.

Date of experience: January 30, 2021
California
3 reviews
1 helpful vote
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Ordering was very smooth and simple
January 31, 2021

Ordering was very smooth and simple. The payment was quick and efficient.

Date of experience: January 30, 2021
Washington
1 review
0 helpful votes
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Always an excellent selection of used titles at great...
January 31, 2021
Updated review

Always an excellent selection of used titles at great prices.

Date of experience: January 30, 2021

Good searching site to find books fast
January 15, 2021
Previous review

Good searching site to find books fast. Excellent prices.

Date of experience: January 15, 2021
Massachusetts
1 review
0 helpful votes
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Good supply!
January 31, 2021

Good supply! Generally, not happy with slow shipping - order turnaround can take months.

Date of experience: January 30, 2021
Nevada
1 review
0 helpful votes
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Always my first choice for hard-to-find and out of print titles.

Date of experience: January 30, 2021