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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,591
shipping
12,581
quality
12,575
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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I did not know this on line bookstore..
February 24, 2021

I did not know this on line bookstore. But it is fantastic!

Date of experience: February 24, 2021
Florida
1 review
0 helpful votes
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Haven't received my book yet but I did find a lot of the books I was looking for at a reasonable price

Date of experience: February 24, 2021
Michigan
1 review
0 helpful votes
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Happy to be able to use my PayPal account. Save $1 over Amazon price.

Date of experience: February 24, 2021
Illinois
1 review
0 helpful votes
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Easy to find the book I want and easy checkout. I prefer using PayPal and I love the low prices!

Date of experience: February 24, 2021
Canada
1 review
0 helpful votes
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So far, Alibris' been very good on customer services

Date of experience: February 24, 2021
Texas
1 review
0 helpful votes
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Thank you for the great prices and hard to find books

Date of experience: February 23, 2021
California
1 review
0 helpful votes
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Collecting Historic Matchbox Vehicles
February 24, 2021
Updated review

Good experience with Alibris including an easy order procedure and fast shipping all at a reasonable price. Being familar with Charlie Mack's expertise with Lesney-Matchbox toy vehicles, I find this particular reference book to meet all my needs concerning Matchbox Regular Wheel releases.

Date of experience: February 23, 2021

Easy order procedure
February 10, 2021
Previous review

Easy order procedure

Date of experience: February 9, 2021
Tennessee
1 review
0 helpful votes
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I can always find what I need at the right price. Thank you Alibris

Date of experience: February 23, 2021
Ohio
1 review
0 helpful votes
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Found what I was looking for quickly and at a good price. Thanks

Date of experience: February 23, 2021
California
1 review
1 helpful vote
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Thank you for making it easy to make a purchase. I tried to order these books on another site and they make you create an account as well as saving your credit card info. All I wanted to do was make a quick, one time purchase and they made it a twenty min ordeal. I appreciate the ease of ordering through you. Now let's just see if the books arrived as promised in the conditions stated, but so far I'll give you five stars. (The order arrived, see above)

Date of experience: February 23, 2021

Thank you for making it easy to make a purchase
February 9, 2021
Previous review

Thank you for making it easy to make a purchase. I tried to order these books on another site and they make you create an account as well as they save your credit card info. All I wanted to do was make a quick, one time purchase and they made it a twenty min ordeal. I appreciate the ease of ordering through you. Now let's just see if the books arrived as promised in the conditions stated, but so far I'll give you five stars.

Date of experience: February 8, 2021
Philippines
1 review
0 helpful votes
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I'm not sure why I'm having a hard time placing the order now. It seems like there's a limit amount to order using the company's credit card. It was not like that from previous years and it's very frustrating. I had to make 4 separate orders which can be just 1.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Arizona
1 review
0 helpful votes
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I didn't realize the free shipping kicked in till you click checkout. So I kept altering my order trying to lose the shipping. Finally figured it out.

Date of experience: February 23, 2021
Georgia
1 review
0 helpful votes
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Fast Easy
February 24, 2021

Fast Easy. Will shop here again. My late husband loved this site!

Date of experience: February 23, 2021
Massachusetts
1 review
0 helpful votes
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Easy and quick!
February 24, 2021

Easy and quick! I found exactly what I hoped for with a user-friendly site!

Date of experience: February 23, 2021
Maine
1 review
0 helpful votes
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Fine
February 24, 2021

Fine. I wish I could learn about shipping costs. For example I ordered 4 books from 1 vendor, and 7 books from another vendor. Would that NOT result in some shipping discount?

Date of experience: February 23, 2021
Maine
1 review
0 helpful votes
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Happy to support so many good thrift book sellers and avoid Amazon!

Date of experience: February 23, 2021
Virginia
1 review
0 helpful votes
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Alibris had what I was looking for at a great price.

Date of experience: February 23, 2021
California
1 review
0 helpful votes
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Thank you
February 23, 2021

Thank you. Looking forward to doing more business with you.

Date of experience: February 23, 2021
Pennsylvania
1 review
0 helpful votes
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User friendly easily navigated website
February 23, 2021

User friendly easily navigated website. A seller profile would be helpful

Date of experience: February 23, 2021
California
1 review
0 helpful votes
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I had problems as the website did not allow me to check out. I was first (over the weekend) told basically "stand by." That wasted several days and a discount. I emailed again (on Monday) and was at that time helpfully told to try another browser... at 4 am today, again missing out on a valuable day and another discount. I am trying to get the books in advance of a birthday on Feb. 28. That now seems unlikely, although I have expedited one of the books I ordered. The second one could not be expedited, so fingers crossed. Anyway, that is my sad tale. But I am very glad to have finally been able to place the order.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2021