Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,713
shipping
12,703
quality
12,697
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Terry H.
Unfollow Terry H.
Share Review
Report Review

Easy to use, no problems
March 4, 2021

Easy to use, no problems

Date of experience: March 4, 2021
Hawaii
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

Better book descriptions, please, so I don't have to tab to Amazon to get a full description of the volume. Especially important when scrolling through a new favorite author's oeuvre.

Date of experience: March 4, 2021
Florida
1 review
0 helpful votes
Follow Carol F.
Unfollow Carol F.
Share Review
Report Review

Could easier to order
April 3, 2021

Could easier to order. Had trouble finding the books I wanted.

Date of experience: March 4, 2021
Pennsylvania
1 review
0 helpful votes
Follow Jarmo X.
Unfollow Jarmo X.
Share Review
Report Review

Tried to use coupon BOOKS and came up expired. The paper it is on says it expires May 16,2021.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Maryland
1 review
0 helpful votes
Follow Antonio T.
Unfollow Antonio T.
Share Review
Report Review

I got exactly what I wanted at a great price.

Date of experience: March 4, 2021
North Carolina
1 review
0 helpful votes
Follow Kay H.
Unfollow Kay H.
Share Review
Report Review

So easy to find what I'm looking for!

Date of experience: March 4, 2021
Illinois
1 review
0 helpful votes
Follow Timothy X.
Unfollow Timothy X.
Share Review
Report Review

Easy to use
March 4, 2021

Easy to use. Great prices.

Date of experience: March 4, 2021
Ohio
1 review
0 helpful votes
Follow Noah C.
Unfollow Noah C.
Share Review
Report Review

Wonderful prices, great selection
March 4, 2021

Wonderful prices, great selection. Came hear on a reccomedation, and am happy to say I will visit again.

Date of experience: March 4, 2021
Missouri
1 review
0 helpful votes
Follow Susan N.
Unfollow Susan N.
Share Review
Report Review

Great
March 4, 2021

Great

Date of experience: March 4, 2021
Nevada
1 review
0 helpful votes
Follow Ashley W.
Unfollow Ashley W.
Share Review
Report Review

Love this online bookstore
March 4, 2021

Love this online bookstore

Date of experience: March 4, 2021
California
1 review
0 helpful votes
Follow Harrison L.
Unfollow Harrison L.
Share Review
Report Review

Decent
March 4, 2021

Decent

Date of experience: March 4, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ramona I.
Unfollow Ramona I.
Share Review
Report Review

Fine
March 4, 2021

Fine

Date of experience: March 4, 2021
Louisiana
1 review
0 helpful votes
Follow Joshua P.
Unfollow Joshua P.
Share Review
Report Review

I always have a good experience with Alibris.

Date of experience: March 4, 2021
Massachusetts
1 review
0 helpful votes
Follow Inge R.
Unfollow Inge R.
Share Review
Report Review

Completely satisfied
March 4, 2021
Updated review

Expertly done. Thank you! I would recommend Alibris to everyone!

Date of experience: March 4, 2021

Expertly done
February 18, 2021
Previous review

Expertly done. Thank you!

Date of experience: February 18, 2021
Michigan
1 review
0 helpful votes
Follow Marguerite B.
Unfollow Marguerite B.
Share Review
Report Review

Quick, easy to checkout
March 4, 2021

Quick, easy to checkout

Date of experience: March 4, 2021
California
1 review
0 helpful votes
Follow Steven R.
Unfollow Steven R.
Share Review
Report Review

Good, straight forward
March 4, 2021

Good, straight forward.

Date of experience: March 4, 2021
New York
1 review
0 helpful votes
Follow EDDIE T.
Unfollow EDDIE T.
Share Review
Report Review

Placed my first order
March 4, 2021

Placed my first order. Site easy to use. So far, so good.

Date of experience: March 4, 2021
Alabama
2 reviews
0 helpful votes
Follow AMBER R.
Unfollow AMBER R.
Share Review
Report Review

Easy and inexpensive
March 4, 2021

Easy and inexpensive

Date of experience: March 4, 2021
Texas
1 review
0 helpful votes
Follow Edgar R.
Unfollow Edgar R.
Share Review
Report Review

Very good
March 4, 2021

Very good.

Date of experience: March 4, 2021
Montana
3 reviews
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Easy peasy
March 4, 2021

Easy peasy

Date of experience: March 4, 2021