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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Would like to know shipping delay and cost when picking a used book - so I know which one to pick
I'll be able to make a comment about my experience once my order has arrived.
Better than any library system i have ever had the honor to use
Clean, efficient and easy to make a decision. Time sensitive. Thanks.
Handled details quickly and without unpleasant surprises
Need more information about the contents of the book.
Simple and seems secure so far. I'll be using the site more often.
It is bad form to interrupt me with a survey before I enter, save my password, and actually complete my shopping experience.
When checking out, I chose to use the optimized cart. However, when I went to checkout, it did not reflect the optimized cart. I did this process multiple times over two days. It was VERY frustrating and a waste of my time. Finally, I used a coupon and decided to just purchase. When I did this, the optimized cart price showed only after I completed the purchase. So I did get the optimized cart and the coupon-success! However, it would be better if after clicking on the optimized cart option, it would reflect the changes before the completed purchase so the customer knows it is working.
You had this dvd when other places don't carry it.
It is nearly impossible to find books I'm looking for that are eligible for free shipping.
Web interface is confusing. I could not spot where I could change the delivery address.
Love all the information on book condition, and the selection.
I will give feedback after receiving my book in good condition with my CD, because this is the 3rd book without my CD coming with the book.
Thank you.
It would be nice if shipping cost was displayed at the time we were choosing between volumes. Sometimes it may make the difference between which ones we buy, and it'd avoid the "oh yeah, shipping costs as much as the book does" price shock when checking out.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

