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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,728
shipping
12,718
quality
12,712
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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I was excited by the prices, till I realized the sellers were charging higher than average shipping. Still - the total price of most books was reasonable.

Date of experience: March 30, 2021
California
1 review
0 helpful votes
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Would like to know shipping delay and cost when picking a used book - so I know which one to pick

Date of experience: March 30, 2021
Texas
1 review
0 helpful votes
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I'll be able to make a comment about my experience once my order has arrived.

Date of experience: March 30, 2021
Texas
1 review
0 helpful votes
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Better than any library system i have ever had the honor to use

Date of experience: March 30, 2021
Colorado
1 review
0 helpful votes
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Clean, efficient and easy to make a decision. Time sensitive. Thanks.

Date of experience: March 30, 2021
Minnesota
2 reviews
0 helpful votes
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Handled details quickly and without unpleasant surprises

Date of experience: March 30, 2021
Maine
1 review
0 helpful votes
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You had the book
March 30, 2021

You had the book. And supplied a sensible description.

Date of experience: March 30, 2021
Washington
1 review
0 helpful votes
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Need more information about the contents of the book.

Date of experience: March 30, 2021
Texas
1 review
0 helpful votes
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Simple and seems secure so far
March 30, 2021

Simple and seems secure so far. I'll be using the site more often.

Date of experience: March 30, 2021
New York
1 review
0 helpful votes
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It is bad form to interrupt me with a survey before I enter, save my password, and actually complete my shopping experience.

Date of experience: March 30, 2021
1 review
0 helpful votes
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When checking out, I chose to use the optimized cart. However, when I went to checkout, it did not reflect the optimized cart. I did this process multiple times over two days. It was VERY frustrating and a waste of my time. Finally, I used a coupon and decided to just purchase. When I did this, the optimized cart price showed only after I completed the purchase. So I did get the optimized cart and the coupon-success! However, it would be better if after clicking on the optimized cart option, it would reflect the changes before the completed purchase so the customer knows it is working.

Date of experience: March 30, 2021
Georgia
1 review
0 helpful votes
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Everything from the layout to the processing very easy to comprehend. Seemed like I found everything in half the time, even with multiple options to compare books.

Date of experience: March 30, 2021
South Carolina
1 review
0 helpful votes
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You had this dvd when other places don't carry it.

Date of experience: March 30, 2021
Rhode Island
1 review
0 helpful votes
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It is nearly impossible to find books I'm looking for that are eligible for free shipping.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2021
Texas
1 review
0 helpful votes
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It's been great
March 30, 2021

It's been great. Great store. I'm exiting to get my dvd!

Date of experience: March 30, 2021
South Africa
1 review
0 helpful votes
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Web interface is confusing
April 29, 2021

Web interface is confusing. I could not spot where I could change the delivery address.

Date of experience: March 30, 2021
Idaho
5 reviews
0 helpful votes
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Love all the information on book condition, and the selection.

Date of experience: March 30, 2021
Maryland
1 review
0 helpful votes
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I will give feedback after receiving my book in good condition with my CD, because this is the 3rd book without my CD coming with the book.
Thank you.

Date of experience: March 30, 2021
District of Columbia
1 review
0 helpful votes
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Excellent choices of selections with informative information.

Date of experience: March 30, 2021
Massachusetts
3 reviews
0 helpful votes
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It would be nice if shipping cost was displayed at the time we were choosing between volumes. Sometimes it may make the difference between which ones we buy, and it'd avoid the "oh yeah, shipping costs as much as the book does" price shock when checking out.

Date of experience: March 30, 2021