Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,491
shipping
12,481
quality
12,475
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
2 reviews
0 helpful votes
Follow Melody I.
Unfollow Melody I.
Share Review
Report Review

Love the selection but some sellers overcharge for shipping. $6.98 for one thin paperback?

Date of experience: April 10, 2021
Georgia
1 review
0 helpful votes
Follow Denyel Y.
Unfollow Denyel Y.
Share Review
Report Review

I was able to find math curriculum for my daughter.

Date of experience: April 10, 2021
New York
1 review
0 helpful votes
Follow Jay N.
Unfollow Jay N.
Share Review
Report Review

Found the somewhat obscure book I was looking for in the edition I wanted, in acceptable condition, at a lower price that I had seem elsewhere, all in minutes...

Date of experience: April 10, 2021
VI
1 review
0 helpful votes
Follow Sue T.
Unfollow Sue T.
Share Review
Report Review

Have ordered either two or three books and each one has later been cancelled and selling for higher price ( not sure but seems so)
I have a book which sells on Amazon and was thinking of doing business with you but this does not give me any confidence,. Although you were recommended by a good friend. Thanks you Sue Beer

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2021
Florida
1 review
0 helpful votes
Follow Bridget Z.
Unfollow Bridget Z.
Share Review
Report Review

It was most satisfactory finding titles and authors easily

Date of experience: April 10, 2021
Canada
1 review
0 helpful votes
Follow Louis D.
Unfollow Louis D.
Share Review
Report Review

I was glad to see the book on Alibris and look forward to receiving it.

Date of experience: April 10, 2021
Texas
1 review
0 helpful votes
Follow Thurman X.
Unfollow Thurman X.
Share Review
Report Review

Shopping at Alibris is enjoyable
April 10, 2021

Shopping at Alibris is enjoyable. I found what I was looking for quickly and easily.

Date of experience: April 10, 2021
Illinois
1 review
0 helpful votes
Follow Ronald G.
Unfollow Ronald G.
Share Review
Report Review

Good specials (coupons and free shipping this weekend) and a painless search and order maintenance process!

Date of experience: April 10, 2021
Florida
1 review
0 helpful votes
Follow Victoria O.
Unfollow Victoria O.
Share Review
Report Review

I had to enter all information twice for no discernible reason. Why do I need an account and password to order a book occasionally? After entering my credit card information, I have to click on the button to "save and continue." I hope you're not saving my credit card number. And finally, you ask for a rating but in order to be able to submit it to you, I have to agree to have it published somewhere online. Last time I will order from alibris.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2021
Florida
1 review
0 helpful votes
Follow Daniel O.
Unfollow Daniel O.
Share Review
Report Review

I love alibris for my books
April 10, 2021

I love alibris for my books- it's like Amazon started out, affordable books, some very obscure.

Date of experience: April 10, 2021
New York
2 reviews
0 helpful votes
Follow Sue L.
Unfollow Sue L.
Share Review
Report Review

Your prices are much lower than Abebooks aka Amazon. I hate Amazon and avoid it at al costs so I am delighted you have the book i want.

Date of experience: April 10, 2021
Florida
2 reviews
2 helpful votes
Follow Amber T.
Unfollow Amber T.
Share Review
Report Review

Very easy to navigate and compare prices; I like it!

Date of experience: April 10, 2021
Idaho
1 review
0 helpful votes
Follow Melissa H.
Unfollow Melissa H.
Share Review
Report Review

I'm frustrated because I put an item in my cart and then went to check out. Had to get my password reset as it has been some time since I purchased from the site. Once that process was completed, I signed in and now the item I wanted to purchase was no longer listed for purchase, presumably because it's in my original cart.

Date of experience: April 10, 2021
Malta
1 review
0 helpful votes
Follow Emanuel Z.
Unfollow Emanuel Z.
Share Review
Report Review

No complaints so far
April 10, 2021

No complaints so far. I just hope it will not take ages to arrive.

Date of experience: April 10, 2021
California
1 review
0 helpful votes
Follow Irene O.
Unfollow Irene O.
Share Review
Report Review

I really like how I can choose editions. A great alternative to Amazon.

Date of experience: April 9, 2021
Texas
2 reviews
0 helpful votes
Follow Kathy D.
Unfollow Kathy D.
Share Review
Report Review

Easy to find what I needed and good description of what to expect from this product.

Date of experience: April 9, 2021
California
1 review
0 helpful votes
Follow Grace K.
Unfollow Grace K.
Share Review
Report Review

Smooth; better deeper access to stock than other sites

Date of experience: April 9, 2021
Washington
1 review
0 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

I spent OVER 2 hours coming up with over $50 in a books, a CD, and DVDs order --- hoping for free shipping. What a waste of time. Your shipping was too high --over $50!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2021
California
1 review
0 helpful votes
Follow Cherilyn P.
Unfollow Cherilyn P.
Share Review
Report Review

The website is very easy to navigate, and the alternate shopping cart, saving me money at the end was an unexpected (but very welcome!) surprise! Thank you!

Date of experience: April 9, 2021
Florida
1 review
0 helpful votes
Follow Gabrielle N.
Unfollow Gabrielle N.
Share Review
Report Review

I love alibris
April 9, 2021

I love alibris. I've bought books here for little over five years and have never had a negative experience. Truly amazing for finding the books I want at a fraction of the price, with the security that I will be getting what I paid for

Date of experience: April 9, 2021