On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love your website and have used it to buy books for years. Anytime I can't find something anywhere else, I know I can always find it here!
Easy to find titles and order. However, when the blurb says free shipping and I get charged for it I am a little concerned.
When I peruse a book the number of books I order increases and it is hard to 'update' the order to just one copy.
So far I've ordered 4 books at 4 different times. Totally satisfied with my purchases and my books arrived in an acceptable amount of time.
Easy, fast, like that they have recommended copies
It feels like humans made this website -- there is a user-friendly, personal quality to it.
LOVE LOVE THIS STORE. I always find books i can give to people and read for myself and don't break the bank.
Books arrive to destination within a reasonable time frame in good condition
Having to order the item that I should have been sent in the first place.
You may find my detailed feedback in my communications with "Client Services."
Shipping prices are high would be nice if you had ways to lower or combine shipping for lower cost
I would like there to be a way to combine orders from the same vendor so that the shipping is only charged once
I had items in the checkout from a previous search as a guest, once I changed my password and logged in they disappeared. I might have wanted these items, but have no recollection of my choices.
The seller misquoted shipping charges for standard shipping.
I can find books on Alibris that I can't find anywhere else! Yippee!
Found all the copies of the chronicle of Narnia that I wanted and was so excited to find this 50th edition that I had for myself. Now my grandchildren will have it!
Quickly found what I was looking for at a fantastic price.
I love Alibris! Like seriously this site has saved me hundreds on books every single semester!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members