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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Easily found a book on the subject in which I am interested.
Site is easy to navigate, and selection is awesome.
This is one of my favorite places to buy books from. Super easy to checkout.
Great experience I followed a whim and found alibris
Easy to find a book in europe that I needed sent inside europe
It took me a little while to figure out which books were available for free shipping, and then when I was checking out, it didn't show free shipping until after I entered my credit card number, so I thought I was going to have to get customer service involved. Only at the last step did it come off. Also, items were supposed to stay in my cart for 12 hours, but a few hours after I put them in, one book was no longer available. This has happened once before to me and is frustrating.
Love alibris! Great site, easy to navigate, lots of choices, simple checkout process. Keep up the good work.
Website easy to navigate. Bought 1 book today so decided to open an account.
Great selection; easy to navigate; reasonable prices
I like this site but it doesn't show up well on my phone. It will not let me use Cart Organizer to "Save XXXX amount on my orders like it advertises. I would like to make it so I actually get coupons but it won't let me do that either! I 'do' appreciate the cheap books but kind of dislike not knowing how to save on shipping. Love the variety of titles available, though!
I lost my shopping cart when I couldn't recall my password and had to set it up again. V. Irritating!
Smooth checking out, quick response and sell good books!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

