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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,398
shipping
12,388
quality
12,382
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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The sales tax for Canadians is wrong since the dvvd is used and under $20 Canadian. I wonder if you will acknowledge my complaint as I don't want to spend hours writing to someone who does not know what I am talking about

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2021
Arizona
1 review
0 helpful votes
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Quick order & happy they had the book I wanted at a good price!

Date of experience: July 14, 2021
Illinois
4 reviews
0 helpful votes
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Would like to delete a credit card and not clear how to do it.

Date of experience: July 14, 2021
Maine
1 review
0 helpful votes
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Thanks for having the service that checks for the best pricing/free shipping!

Date of experience: July 14, 2021
Texas
2 reviews
0 helpful votes
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Excellent and easy to use and I have never had any problems

Date of experience: July 14, 2021
New York
1 review
0 helpful votes
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I am happy to say I am very happy with alibris
Thank you

Date of experience: July 14, 2021
Illinois
1 review
0 helpful votes
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Ok just make sure I get this order in the specified time You say it ships from ohio so should be in 3 to 5 days RIGHT?

Date of experience: July 14, 2021
Illinois
1 review
0 helpful votes
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This is where I buy all my manga from there's coupons they're new books and they always come in great condition! I always recommend to other people

Date of experience: July 14, 2021
Illinois
1 review
0 helpful votes
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Alibris has the best prices I have found. I used them last year and everything I bought came quickly and was as described.

Date of experience: July 14, 2021
California
1 review
0 helpful votes
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Feel like I was tricked into getting email ads. Otherwise, fine.

Date of experience: July 14, 2021
Texas
2 reviews
0 helpful votes
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Quite good
July 14, 2021

Quite good. I just wish that it would be clear if there is more than one book in stock or not.

Date of experience: July 14, 2021
Ohio
1 review
0 helpful votes
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The web site was easy to use
July 14, 2021

The web site was easy to use. The consolidated shipping was helpful.

Date of experience: July 14, 2021
Virginia
2 reviews
0 helpful votes
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The system froze
August 13, 2021

The system froze. I did not know if I had placed an order. There was no response by phone OR BY E-MAIL! I waited a few days and no response. I ordered the same book again. Hopefully I will not get two. I will need convincing to order again. I do not want this email published but I can not send feedback unless I check the box. SHAME ON YOU.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2021
Pennsylvania
1 review
0 helpful votes
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Since I last ordered, my last name and address changed. It was difficult to get my account changed to reflect this.

Date of experience: July 14, 2021
Florida
2 reviews
0 helpful votes
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The website is so easy to navigate and find books I'm looking for.

Date of experience: July 14, 2021
Wyoming
1 review
0 helpful votes
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Allibris has a responsive web page so I know where I stand quickly with the order

Date of experience: July 14, 2021
Massachusetts
2 reviews
0 helpful votes
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Easy to find what I was looking for at very good prices.

Date of experience: July 14, 2021
New York
1 review
0 helpful votes
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Great!
July 14, 2021

Great! Repeat customer. I recommend this site to all my friends

Date of experience: July 14, 2021
Texas
1 review
0 helpful votes
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This website is fairly easy to explore and get through.

Date of experience: July 14, 2021
Utah
1 review
0 helpful votes
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I have been looking for this book for a while now, and you have it! I'm so grateful!

Date of experience: July 13, 2021