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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,361
shipping
12,351
quality
12,345
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Ordered from you all before!
July 18, 2021

Ordered from you all before! Everything always great!

Date of experience: July 17, 2021
Idaho
1 review
0 helpful votes
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Great book price
July 18, 2021

Great book price. Eager to see if it arrives and is as described.

Date of experience: July 17, 2021
Philippines
1 review
0 helpful votes
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Its good, just need clearer instructions on payment

Date of experience: July 17, 2021
Nebraska
1 review
0 helpful votes
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Had an issue with an item, but resolved satifactorally. Followed coupon for free shipping, but did not get it (limited applicability?)

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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Great price and moderate shipping = great value
Thank you!

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
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My preferred site for find ing and purchasing used books

Date of experience: July 17, 2021
New York
1 review
0 helpful votes
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I found a book I was looking for that I believe is out of print.

Date of experience: July 17, 2021
California
1 review
0 helpful votes
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I find your website user friendly and easy to navigate. I appreciate the detailed explanations of the different items you offer and have found them to accurately describe the items I order. I recommend your site to everyone I know!

Date of experience: July 17, 2021
Utah
1 review
0 helpful votes
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An excellent source for first editions and other hard to find titles

Date of experience: July 17, 2021
California
1 review
0 helpful votes
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It was my first time to shop alibris and I found it very confusing. I saw the book shipped out of Ohio rather than NV. I put it in the cart and was told there was nothing in the cart when I went to pay. I returned to try again and the book was not to be found anywhere. The only one available was the slightly higher priced one shipped out of NV. I do not understand this and is generally why I never shop on-line. Otherwise I found the experience a good one. I was able to order the book at the same price as the retail stores and the shipping is reasonably priced. The book has been difficult for me to find which is why I ended up on line.

Date of experience: July 17, 2021
Georgia
2 reviews
0 helpful votes
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Found the book I've been searching for and at a very reasonable price.

Date of experience: July 17, 2021
Nevada
1 review
0 helpful votes
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I selected several items and put them in my cart, but when I went to sign in to my account, there was a glitch (needing to reset password) that caused my cart to empty. But when I went to put the items back in, they were shown as taken. So, the system hid my first cart somewhere and didn't let me access it, and I had to wait 24 hours for the items to go back into the general supply before I could purchase them again. Super annoying.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 17, 2021
Idaho
2 reviews
0 helpful votes
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Alibris website is an efficient way to purchase multiple books.

Date of experience: July 17, 2021
South Carolina
1 review
0 helpful votes
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Not sure if it was Paypal or this site, but tried to use Paypal and it didn't go through said to enable cookies which I had checked, cookies was on. So when I tried again using my card directly it went through no problem, hope there is not a double charge.

Date of experience: July 17, 2021
New York
1 review
0 helpful votes
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So far so good
July 17, 2021

So far so good. I didn't have any problems finding or purchasing what I wanted.

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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I like easy, no passwords, clear path to the product I wish to purchase.

Date of experience: July 17, 2021
Texas
2 reviews
0 helpful votes
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Good price, efficient website, quick standard shipping

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
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I love buying directly from alibris it gets to me in a timely fashion and the books are always in good condition

Date of experience: July 17, 2021
Canada
1 review
0 helpful votes
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I still think your shipping rates to Canada are too high

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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You must work on a solution to consolidate the shipping costs! There is no incentive to buy more if the cost of shipping exceeds the cost of the products by 1 ½.
Or run a sale where the shipping costs are consolidated. Something, but this is getting old.

Date of experience: July 16, 2021