Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,358
shipping
12,348
quality
12,342
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow thomas H.
Unfollow thomas H.
Share Review
Report Review

So far so good I chose the lowest priced copy so that i will loose the least amount if seller does not do the job.

Date of experience: July 18, 2021
Washington
1 review
0 helpful votes
Follow Bruce I.
Unfollow Bruce I.
Share Review
Report Review

Needing manual to use KiCAD program for circuit to PCB. Finally getting motivated to make useful circuits for neighbors and others, because of the higher crime rate, and need to catch trouble makers in the act.

Date of experience: July 18, 2021
California
1 review
0 helpful votes
Follow Joseph Q.
Unfollow Joseph Q.
Share Review
Report Review

Fairly simple as always
July 19, 2021

Fairly simple as always. I haven't shopped Alibris in a while, but you've always come through whenever I've looked for an obscure or out of print book.

Date of experience: July 18, 2021
California
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

After I placed a book in my shopping cart, I logged in to my account. Suddenly my shopping cart was empty and the book was no longer available. I had to purchase a more expensive copy.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 18, 2021
Ohio
1 review
0 helpful votes
Follow Heather K.
Unfollow Heather K.
Share Review
Report Review

Found the book I was looking for here when Amazon was out of stock! Quick and easy checkout.

Date of experience: July 18, 2021
Michigan
1 review
0 helpful votes
Follow Kylie L.
Unfollow Kylie L.
Share Review
Report Review

Thanks for a lifetime of learning and a collection that's worth sharing with sustainable practices!

Date of experience: July 18, 2021
Virginia
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

I wanted 9 of the same book, but could only order 1 from each distributor, so ordered from several dealers. Tedious but that is how your order form seems to work. Thanks

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
Follow Ed B.
Unfollow Ed B.
Share Review
Report Review

I've always had a very good experience with this site

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
Follow Walter K.
Unfollow Walter K.
Share Review
Report Review

I ordered this book previously, about 10 days ago. For some reason, which was not shared with me, the order was cancelled. If you are selling a book that you do not have available, and if this occurs regularly, shame on you for wasting the time of both your potential customers and yourselves. If you do cancel an order, courtesy suggests you might provide a reason and an apology. And if you find a book has been accidentally listed, though no longer available, it would make sense to save yourselves further time and embarrassment by having a process in place to rapidly delist the book.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 18, 2021
Missouri
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Share Review
Report Review

I have referred many friends to Alibris for shopping and all have been thrilled. Please continue to provide a rewarding and satisfying experience. Thank you. Karen

Date of experience: July 18, 2021
New York
1 review
0 helpful votes
Follow Gil Y.
Unfollow Gil Y.
Share Review
Report Review

You need to show bill with shipping costs added before charging mode of payment.
$11 ON A %18.88 PMT SEEMS A TAD EXPENSIVE

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 18, 2021
Arizona
1 review
0 helpful votes
Follow Hailey L.
Unfollow Hailey L.
Share Review
Report Review

Easy to find the books I want
July 18, 2021

Easy to find the books I want. Loved all the new and used available options. Great prices too!

Date of experience: July 18, 2021
Tennessee
1 review
0 helpful votes
Follow PAULA G.
Unfollow PAULA G.
Share Review
Report Review

Great place to get used books at a price you can afford.

Date of experience: July 18, 2021
South Carolina
1 review
0 helpful votes
Follow April P.
Unfollow April P.
Share Review
Report Review

Entered credit card twice
July 18, 2021

Entered credit card twice. Cart didn't show complete order.

Date of experience: July 18, 2021
Ohio
1 review
0 helpful votes
Follow Kebbi W.
Unfollow Kebbi W.
Share Review
Report Review

Very quick and easy, several choices to choose from

Date of experience: July 18, 2021
Oregon
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

As I'm sure many people have commented I would buy more books of the shipping charges weren't so high, or if they could be combined. I realize the problem you have with multiple sellers.

Date of experience: July 17, 2021
Ohio
1 review
0 helpful votes
Follow Julie D.
Unfollow Julie D.
Share Review
Report Review

Ordered from you all before!
July 18, 2021

Ordered from you all before! Everything always great!

Date of experience: July 17, 2021
Idaho
1 review
0 helpful votes
Follow Janice O.
Unfollow Janice O.
Share Review
Report Review

Great book price
July 18, 2021

Great book price. Eager to see if it arrives and is as described.

Date of experience: July 17, 2021
Philippines
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

Its good, just need clearer instructions on payment

Date of experience: July 17, 2021
Nebraska
1 review
0 helpful votes
Follow todd Y.
Unfollow todd Y.
Share Review
Report Review

Had an issue with an item, but resolved satifactorally. Followed coupon for free shipping, but did not get it (limited applicability?)

Date of experience: July 17, 2021