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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,398
shipping
12,388
quality
12,382
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
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I found what I was looking for, and I am very happy!

Date of experience: July 29, 2021
California
1 review
0 helpful votes
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Easy!
July 29, 2021

Easy! I was able to locate what I needed with detailed descriptions, great prices!

Date of experience: July 29, 2021
Oregon
1 review
0 helpful votes
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Shipping cost seemed high, why couldn't the books be consolidated in one shipper and send in one box?

Date of experience: July 28, 2021
Indiana
1 review
0 helpful votes
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Very much enjoyed the ease it was to search and buy out of print books. Would definitely use this website again!

Date of experience: July 28, 2021
Oregon
1 review
0 helpful votes
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I love buying books while avoiding Amazon at all costs. Thank you for having such a wide selection of new & used books.

Date of experience: July 28, 2021
Alabama
3 reviews
0 helpful votes
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I got what I needed and it was simple. Thankyou Donna

Date of experience: July 28, 2021
Alabama
2 reviews
0 helpful votes
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Best price on the hard-to-find item I just purchased. So glad!

Date of experience: July 28, 2021
New York
1 review
0 helpful votes
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I've shopped often at Alibris and have always been quite happy with the experience. No difference today.

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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Got confused at first, but found my way. Easy and comfortable

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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Always a great experience!
July 28, 2021

Always a great experience! Fast, easy, no hassle. Thanks.

Date of experience: July 28, 2021
Virginia
1 review
0 helpful votes
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Product easy to find
July 28, 2021

Product easy to find. Choices of price and quality also easy.

Date of experience: July 28, 2021
Pennsylvania
1 review
0 helpful votes
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It was easy until I tried to give 5 stars and it would not let me

Date of experience: July 28, 2021
Michigan
1 review
0 helpful votes
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Was great
July 28, 2021

Was great. Found what I was looking for in a short time.

Date of experience: July 28, 2021
Canada
2 reviews
0 helpful votes
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I did not get an opportunity to use a discount that was sent to me via email?

Date of experience: July 28, 2021
South Africa
1 review
0 helpful votes
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Alibris is one of those rare online stores that always has everything you're looking for (and I don't necessarily look for popular books).

Date of experience: July 28, 2021
Maine
1 review
0 helpful votes
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This is my first time shopping here. I got the name of your business through a friend who was recommending this book to me and she also told me where she got it from. I usually order from amazon, but I know some folks want to avoid them, so I thought I'd try you. Once I registered, I thought that would allow me to see shipping charges along with the other info. About each book. It wasn't there. I would make that suggestion, if you can do it. It's very helpful in choosing the most economical book. Thank you! Terry

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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I use alibris any time I want to order books; they are resourceful and trusted!

Date of experience: July 28, 2021
California
1 review
0 helpful votes
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I always find the best rates on Alibris, 90% of the time items are packed well. Also enjoy the free shipping option.

Date of experience: July 27, 2021
Florida
1 review
0 helpful votes
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Well, I ordered 6 books in Large Print, but when I got to checkout, there were THREE of them no longer in large print. This is most distressing. My wife needs Large pRINT AND i CAN'T COUNT ON ALIBRIS TO HELP ME.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2021
California
1 review
0 helpful votes
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The information is displayed sufficiently. I am surprised at the cost of shipping. $13 for two pounds of books is steep.

Date of experience: July 27, 2021