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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Only second time I have ordered from here. So as of now I have found what I wanted.
Great website. Easy to navigate and view on mobile device.
It showed the book to be new for $12.49 and then switched to a used book and a new one for $22…bait and switch?
A little difficult on checkout but overall everything very smooth
By far the most comprehensive used book site I've ever used, with some of the best pricing.
The cart empties when you want to check other options. Very annoying-
You said sign up for a $5. Discount then once done it says you need to purchase $50 or more. Misleading.
Quick easy what I wanted cheap, we will see if the condition of the book is worth the cheap price u get what u pay for usually... a lil nervous
Hard to find books in specific categories when shopping for item to get to free shipping minimum. Specifically, free shipping eligible book for 2 year old.
Probably my misunderstanding, but I thought I'd be eligible $4 off due to 2-day sale.
Also, when I continued shopping, items I put in cart were delated that I had only put in minutes before.
Pretty good. I had hoped that buying more books would reduce the shipping costs.
No complaints. I like the simple page designs of the site.
I can always find what I'm looking for at Alibris.
I was not happy that you cancelled my order. You should not have listed the book for sale
Easy & quick & good price for the things I needed.
My order was over $56 but I was not allowed to use my coupon!
Quick and easy, and a great deal on the book! Thank you
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

