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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,486
shipping
12,476
quality
12,470
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Good, except my cart was emptied when I left it for a few minutes while not signed in.

Date of experience: August 5, 2021
Indiana
1 review
0 helpful votes
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I lost my card
September 5, 2021

I lost my card. Now have new one. For some reason when I tried to change info with new numbers. Nothing showed any change were showing. Finally got the order to go through

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2021
Massachusetts
1 review
0 helpful votes
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Real easy to use site and in checkout it gives you alternative to save you money

Date of experience: August 5, 2021
Connecticut
2 reviews
0 helpful votes
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It was quite easy to target the sort of quality and price I wanted. I had to look elsewhere to get the copyright date, though.

Date of experience: August 5, 2021
Connecticut
1 review
0 helpful votes
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Love this site
Great bargains and easy to connect with customer service

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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The site wouldn't update my shipping charge from an international fee when I asked for delivery to a domestic address. When I logged out and logged back in so I could get the correct shipping charge, the price of the book I wanted had doubled.

Date of experience: August 5, 2021
Wyoming
1 review
0 helpful votes
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The website is adequate for finding books. I'll soon discover whether my email address becomes a magnet for spam or if alibris just needed it to send me a receipt and tracking number.

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Superb!
August 5, 2021

Superb! Alibris is a wonderland. It puts other book services to shame. Long Live Alibris!

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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I was able to find the cheapest option for the textbook I needed, and the site was super easy to navigate!

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Easy, user-friendly, customer and shopping experience

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Another successful trip to my favorite bookstore. Thank you!

Date of experience: August 5, 2021
Michigan
2 reviews
0 helpful votes
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The alibris website is easy to navigate and I quickly found exactly what I was looking for.

Date of experience: August 5, 2021
New Jersey
2 reviews
0 helpful votes
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Quick and easy!
August 5, 2021

Quick and easy! Everything I needed was in stock and shipped the day the order was placed.

Date of experience: August 5, 2021
Canada
1 review
0 helpful votes
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Ordering process simple, easy and direct, clear and smooth.

Date of experience: August 5, 2021
Washington
1 review
0 helpful votes
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The prices for shipping seem rather high, but I really like the selection!

Date of experience: August 4, 2021
Kansas
1 review
0 helpful votes
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I searched for the books on my children's book list for school and placed them in the cart. But when I signed in, my cart emptied. I tried backing up in my screens and could see my items, but as soon as I was logged in, my cart emptied. I had to search again, and found some books I had chosen were already unavailable. I do like the book selection and I greatly appreciate easily seeing the ISBN for each book as I view it. My check-out experience today was sub-par though.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2021
Ohio
1 review
0 helpful votes
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Alibris has a good selection of Manga and relatively quick shipping times.

Date of experience: August 4, 2021
Florida
1 review
0 helpful votes
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Everything seems to be working well. The checkout process was without any issues.

Date of experience: August 4, 2021
Idaho
1 review
0 helpful votes
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Good experience!
August 5, 2021

Good experience! When my title came up, it would be a good idea to have similar themes and titles pop up.

Date of experience: August 4, 2021
Texas
2 reviews
0 helpful votes
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Thank you so much
August 5, 2021

Thank you so much - this was a very easy process to find a book I was looking for.

Date of experience: August 4, 2021