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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,370
shipping
12,360
quality
12,354
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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I am new to Alibris and have had very good experience so far. The sellers have very good ratings and all of the books I have received so far have been true to their descriptions.

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
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Easy, great prices, new / very good products promised for good prices.

Date of experience: August 9, 2021
California
1 review
0 helpful votes
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Appreciate you are giving buyers to purchase books for a cheap price!

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
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Easy to follow website
August 9, 2021

Easy to follow website. Extremely easy to find stuff. And the checkout process was a breeze.

Date of experience: August 9, 2021
South Carolina
1 review
0 helpful votes
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I have been very happy so far with the quality of used books.

Date of experience: August 9, 2021
Colorado
1 review
0 helpful votes
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It was easy to get the book I wanted (I hope) but I needed a certain copy and hope this is good for school.
I was just forced to share my feedback on websites, without telling me how much you share, like my name? Etc? Otherwise I couldn't check out. Dropping a star.

Date of experience: August 9, 2021
New Mexico
2 reviews
0 helpful votes
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You offered PayPal so for me it was quick and easy!

Date of experience: August 9, 2021
Texas
2 reviews
0 helpful votes
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I cannot give too high a rating, a higher rating will depend on how soon this ships and if condition meets the description.

Date of experience: August 9, 2021
California
1 review
0 helpful votes
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Like when the seller has provided a description for the item being sold.

Date of experience: August 9, 2021
Maryland
1 review
0 helpful votes
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All the relevant information is given on the initial description of the book

Date of experience: August 9, 2021
Missouri
1 review
0 helpful votes
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Add to cart pages on 99cent books lacks important information. Results in frustration until you figure it out.

Date of experience: August 9, 2021
Indiana
1 review
0 helpful votes
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When i signed in, I lost everything in my shopping cart.

Date of experience: August 9, 2021
Ohio
1 review
0 helpful votes
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Did not intend to say OK to keep my Visa number on file. Meant to click "No thanks."

Date of experience: August 9, 2021
Iowa
1 review
0 helpful votes
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I found the book I wanted but in order to get good customer service, you require that my information be published on public websites. This sounds like a bait-and-switch to me. You should offer good customer followup because you care about your customers; not because you are trying to get people to support you on social media.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2021
California
1 review
0 helpful votes
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I am so tired I really can't think
September 8, 2021

I am so tired I really can't think. Have FINALLY placed my order. Many difficulties with your ordering. E.g. I could not get it to change my shipping address-which totally needed changing! Until I proceeded with my order in the hope it wd. Let me change shipping address eventually. It totally deleted my selections as it forced me to submit as a returning user; however, I had no password - and it dumped all my selections as I pursued resetting my password. Twice... It just wasn't that order-friendly, I did not think.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 8, 2021
Ohio
2 reviews
0 helpful votes
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There was some confusion about what was in my cart. I had to re submit my order. Otherwise, everything was fine.

Date of experience: August 8, 2021
Michigan
1 review
0 helpful votes
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You are by far the best book seller I have ever found! I recommend you to my whole business network!

Date of experience: August 8, 2021
California
1 review
0 helpful votes
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I found exactly what I wanted at a great price, easy to order, website works fine.

Date of experience: August 8, 2021
Georgia
1 review
0 helpful votes
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Easy ordering, great selection and they even gave me a coupon!

Date of experience: August 8, 2021
Florida
1 review
0 helpful votes
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Nice layout of price options for purchasing school books. Site is easy to use.

Date of experience: August 8, 2021