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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,368
shipping
12,358
quality
12,352
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Easily found the books I was looking for at a great price

Date of experience: August 16, 2021
New York
1 review
0 helpful votes
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Ordering on the Alibris website was fast and easy!

Date of experience: August 16, 2021
California
1 review
0 helpful votes
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Love the new cart optimization option! And I always find what I'm looking for at Alibris.

Date of experience: August 16, 2021
Texas
1 review
0 helpful votes
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Easy to locate what I was looking for, and the search result contains the details I needed.

Date of experience: August 16, 2021
Hawaii
1 review
0 helpful votes
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I am upset that you automaticlly use the last shipping address rather than my billing address as a default. I just realized my last order may have gone to incorrect address. Also, I am now being charged for shippng because you were suddenly out of a book that was part of a larger earlier order that did qualify for shipping.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 16, 2021
Michigan
1 review
0 helpful votes
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You take credit cards
August 16, 2021

You take credit cards. Some don't. It makes a difference.

Date of experience: August 16, 2021
Minnesota
1 review
0 helpful votes
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First try at checkout failed for unknown reason. Otherwise good!

Date of experience: August 16, 2021
Texas
1 review
0 helpful votes
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Found and ordered what I've been looking for. Quick and easy. Thank you!

Date of experience: August 16, 2021
Virginia
1 review
0 helpful votes
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Excellent price for the book, and simple, efficient ordering process. I will use Alibris again.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Alibis is a great platform
September 15, 2021

Alibis is a great platform. The issues that reoccur are price discrepancies. When a book is listed in Canadian dollars and I add to cart, the price propagates ate 2-3 times the listed price (still in Canadian dollars).
The other is the shipping price. It remains the same even when the book is a small, thin book. Perhaps graded shipping would work better.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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Alibris is my court of last resource and you never fail me. Love this level of reliability!

Date of experience: August 16, 2021
Rhode Island
1 review
0 helpful votes
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Alibris invariably offers multiple copies of hard-to-find books at attractive prices (with reliable information about key decision factors like the book's condition)

Date of experience: August 16, 2021
District of Columbia
1 review
0 helpful votes
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Super quick and easy to find and purchase book I wanted. Awesome!

Date of experience: August 16, 2021
Washington
1 review
0 helpful votes
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Flipping back to see additional books by same author a little annoying.

Date of experience: August 16, 2021
Sweden
1 review
0 helpful votes
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Happy that the system works simple and smoothly! Lisa

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Book shopping at Alibris is always quick and simple!

Date of experience: August 15, 2021
California
1 review
0 helpful votes
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Easy to find the book I wanted as well as options on condition and prices.

Date of experience: August 15, 2021
Texas
1 review
0 helpful votes
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A very pleasant experience very easy to use interface great place to purchase books

Date of experience: August 15, 2021
Washington
1 review
0 helpful votes
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First time shopper, easy to navigate was able to make purchase and navigate very quickly, great pricing and shipping fee. I will shop here in the future for sure.

Date of experience: August 15, 2021
Iowa
1 review
0 helpful votes
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Cost of item was low, and it was very easy to place my order! Thank you!

Date of experience: August 15, 2021