Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easily found the books I was looking for at a great price
Ordering on the Alibris website was fast and easy!
Love the new cart optimization option! And I always find what I'm looking for at Alibris.
Easy to locate what I was looking for, and the search result contains the details I needed.
I am upset that you automaticlly use the last shipping address rather than my billing address as a default. I just realized my last order may have gone to incorrect address. Also, I am now being charged for shippng because you were suddenly out of a book that was part of a larger earlier order that did qualify for shipping.
First try at checkout failed for unknown reason. Otherwise good!
Found and ordered what I've been looking for. Quick and easy. Thank you!
Excellent price for the book, and simple, efficient ordering process. I will use Alibris again.
Alibis is a great platform. The issues that reoccur are price discrepancies. When a book is listed in Canadian dollars and I add to cart, the price propagates ate 2-3 times the listed price (still in Canadian dollars).
The other is the shipping price. It remains the same even when the book is a small, thin book. Perhaps graded shipping would work better.
Alibris is my court of last resource and you never fail me. Love this level of reliability!
Alibris invariably offers multiple copies of hard-to-find books at attractive prices (with reliable information about key decision factors like the book's condition)
Super quick and easy to find and purchase book I wanted. Awesome!
Flipping back to see additional books by same author a little annoying.
Happy that the system works simple and smoothly! Lisa
Book shopping at Alibris is always quick and simple!
Easy to find the book I wanted as well as options on condition and prices.
A very pleasant experience very easy to use interface great place to purchase books
First time shopper, easy to navigate was able to make purchase and navigate very quickly, great pricing and shipping fee. I will shop here in the future for sure.
Cost of item was low, and it was very easy to place my order! Thank you!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

