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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Very easily navigated site! Had the books I wanted!
Too many dark patterns e.g. auto-signing up for newsletter. Shipping costs are not displayed on the search results page. (Or requiring to have this "feedback published on public websites" right here)
Alibris almost always has the book I'm searching for at a decent price, and provides good descriptions of a used book's overall shape/wear and tear.
Alibris had a visible place in search listings, and a decent price. So long as shipping isn't glacial, then I'll be happy
Cheapest prices and I love how they found a better deal than I first saw!
My 1st order, so no really experience data yet, to base my opinion on.
I appreciate the ease of making an account and ordering online.
Incredible prices on books, we will see how shipping is!
I need this book for a course, it was out of stock at amazon.
I was only looking for certain books but great prices on the ones I want
Easily been able to find good replacements for water damaged much used practical
Books.
Always awesome. Find all the books I need every time. Wonderful deliveries.
The order process went smoothly. I will give a more detail rating after shipping is complete.
Very pleased, I will definitely order from this seller again.
Excellent service, quality books...
Blessings, June Taylor
Site could be better, could be easier to go back to home or search page before submitting order
Website is easy to use and I found the book I needed at a great price.
First time shopping and it has been a breeze. Can't wait for my book to arrive!
I knew exactly what I wanted to buy, so it worked out well for me. However, not so easy to browse books.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

