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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,438
shipping
12,428
quality
12,422
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Very easily navigated site!
August 23, 2021

Very easily navigated site! Had the books I wanted!

Date of experience: August 23, 2021
Texas
1 review
0 helpful votes
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Too many dark patterns e.g. auto-signing up for newsletter. Shipping costs are not displayed on the search results page. (Or requiring to have this "feedback published on public websites" right here)

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
New Jersey
1 review
0 helpful votes
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Alibris almost always has the book I'm searching for at a decent price, and provides good descriptions of a used book's overall shape/wear and tear.

Date of experience: August 23, 2021
Tennessee
1 review
0 helpful votes
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Alibris had a visible place in search listings, and a decent price. So long as shipping isn't glacial, then I'll be happy

Date of experience: August 23, 2021
Texas
1 review
0 helpful votes
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Cheapest prices and I love how they found a better deal than I first saw!

Date of experience: August 23, 2021
Canada
1 review
0 helpful votes
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My 1st order, so no really experience data yet, to base my opinion on.

Date of experience: August 23, 2021
Iowa
1 review
0 helpful votes
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Greatly
August 23, 2021

Greatly. It was good to purchase the items without bias and clear.

Date of experience: August 23, 2021
Colorado
1 review
0 helpful votes
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I appreciate the ease of making an account and ordering online.

Date of experience: August 23, 2021
Missouri
1 review
0 helpful votes
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Incredible prices on books, we will see how shipping is!

Date of experience: August 23, 2021
New York
1 review
0 helpful votes
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I need this book for a course, it was out of stock at amazon.

Date of experience: August 23, 2021
Pennsylvania
1 review
0 helpful votes
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I was only looking for certain books but great prices on the ones I want

Date of experience: August 23, 2021
Virginia
1 review
0 helpful votes
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Easily been able to find good replacements for water damaged much used practical
Books.

Date of experience: August 23, 2021
Michigan
1 review
0 helpful votes
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Always awesome
August 23, 2021

Always awesome. Find all the books I need every time. Wonderful deliveries.

Date of experience: August 23, 2021
New York
1 review
0 helpful votes
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The order process went smoothly
August 23, 2021

The order process went smoothly. I will give a more detail rating after shipping is complete.

Date of experience: August 23, 2021
New Jersey
1 review
0 helpful votes
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Very pleased, I will definitely order from this seller again.

Date of experience: August 23, 2021
Oregon
1 review
0 helpful votes
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Excellent service, quality books...
August 23, 2021

Excellent service, quality books...
Blessings, June Taylor

Date of experience: August 23, 2021
California
1 review
0 helpful votes
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Site could be better, could be easier to go back to home or search page before submitting order

Date of experience: August 23, 2021
Arizona
1 review
0 helpful votes
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Website is easy to use and I found the book I needed at a great price.

Date of experience: August 22, 2021
Illinois
1 review
0 helpful votes
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First time shopping and it has been a breeze. Can't wait for my book to arrive!

Date of experience: August 22, 2021
California
1 review
0 helpful votes
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I knew exactly what I wanted to buy, so it worked out well for me. However, not so easy to browse books.

Date of experience: August 22, 2021