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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,389
shipping
12,379
quality
12,373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
2 reviews
0 helpful votes
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Shipping costs are unfair
August 24, 2021

Shipping costs are unfair. Should be lower-no more than $2.00 per book.

Date of experience: August 23, 2021
Oklahoma
1 review
0 helpful votes
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I found the book I was looking for reasonably priced

Date of experience: August 23, 2021
Virginia
1 review
0 helpful votes
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I was able to order several copies of a title for our book club saving a lot of searching for other members.

Date of experience: August 23, 2021
Michigan
1 review
0 helpful votes
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Great prices!
August 24, 2021

Great prices! Helped me save over 50 dollars for three books I needed for class!

Date of experience: August 23, 2021
Tennessee
1 review
0 helpful votes
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Wish you could see the actual book your ordering I may have bought a different one depending on how it looks

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
New Hampshire
1 review
0 helpful votes
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Web page was fast and responsive
August 23, 2021

Web page was fast and responsive. Easy to find what I'm looking for.

Date of experience: August 23, 2021
Indiana
1 review
0 helpful votes
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Easy, and it automatically deleted items from my cart when they became out of stock

Date of experience: August 23, 2021
Texas
1 review
0 helpful votes
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Thank you for the easy method to buy literature and printed matter.

Date of experience: August 23, 2021
Illinois
3 reviews
0 helpful votes
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Alibris makes it easy to manage the process, and it has an incredible selection of the kind of books I love.

Date of experience: August 23, 2021
Georgia
1 review
0 helpful votes
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I Am in a new relationship for the first time in about 5 years and a few pointers wouldn't hurt because I want this Relationship to work sooo bad

Date of experience: August 23, 2021
New York
1 review
0 helpful votes
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Prices are good
August 23, 2021

Prices are good-- shipping is rough, but prices are worth it.

Date of experience: August 23, 2021
Florida
1 review
0 helpful votes
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Second cancelation of item I have purchased not being available.
Pain in the neck, frustrating.
I have never had this with any other sit and Alibris has now done it twice. Bad way to keep my business.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
New Jersey
1 review
0 helpful votes
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It was easy to find the book I wanted and easy to order. Now I hope that the book is in good condition. That would make me really pleased.

Date of experience: August 23, 2021
Michigan
1 review
0 helpful votes
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Ordering was easy
August 23, 2021

Ordering was easy. If I get the book timely, it will be a 100% success. If I don't get the book, I have to change my rating

Date of experience: August 23, 2021
Texas
2 reviews
0 helpful votes
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Placed a large order of books and three are already unavailable. Not sure why I was charged only to get refunds. Now I'm having to calculate the amounts to ensure that I'm getting the correct refund amounts. Sort of a hassle.

Date of experience: August 23, 2021
California
1 review
0 helpful votes
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Easy navigation great books
August 23, 2021

Easy navigation great books.
Past service has been excellent.

Date of experience: August 23, 2021
Illinois
3 reviews
0 helpful votes
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Got the information from Bookies to contact Alibris and low and behold you have the book. The information included how long it will take before I receive it. 3-10 days I hope it's sooner don't want to get behind in class seeing that I'm probably the oldest student there being 65 young. I want that book like today but, I will wait it out. Thanks for having what I need!
Senior Citizen Student

Date of experience: August 23, 2021
California
2 reviews
0 helpful votes
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Easy to find cheap books in good condition! Wish there were options fo faster shipping!

Date of experience: August 23, 2021
Texas
1 review
0 helpful votes
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Easy to find all my items and optimized my savings

Date of experience: August 23, 2021
Maine
2 reviews
4 helpful votes
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Great website!
August 23, 2021

Great website! Easy to navigate and great selection!

Date of experience: August 23, 2021