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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Shipping costs are unfair. Should be lower-no more than $2.00 per book.
I found the book I was looking for reasonably priced
I was able to order several copies of a title for our book club saving a lot of searching for other members.
Great prices! Helped me save over 50 dollars for three books I needed for class!
Wish you could see the actual book your ordering I may have bought a different one depending on how it looks
Web page was fast and responsive. Easy to find what I'm looking for.
Easy, and it automatically deleted items from my cart when they became out of stock
Thank you for the easy method to buy literature and printed matter.
Alibris makes it easy to manage the process, and it has an incredible selection of the kind of books I love.
I Am in a new relationship for the first time in about 5 years and a few pointers wouldn't hurt because I want this Relationship to work sooo bad
Prices are good-- shipping is rough, but prices are worth it.
Second cancelation of item I have purchased not being available.
Pain in the neck, frustrating.
I have never had this with any other sit and Alibris has now done it twice. Bad way to keep my business.
It was easy to find the book I wanted and easy to order. Now I hope that the book is in good condition. That would make me really pleased.
Ordering was easy. If I get the book timely, it will be a 100% success. If I don't get the book, I have to change my rating
Placed a large order of books and three are already unavailable. Not sure why I was charged only to get refunds. Now I'm having to calculate the amounts to ensure that I'm getting the correct refund amounts. Sort of a hassle.
Easy navigation great books.
Past service has been excellent.
Got the information from Bookies to contact Alibris and low and behold you have the book. The information included how long it will take before I receive it. 3-10 days I hope it's sooner don't want to get behind in class seeing that I'm probably the oldest student there being 65 young. I want that book like today but, I will wait it out. Thanks for having what I need!
Senior Citizen Student
Easy to find cheap books in good condition! Wish there were options fo faster shipping!
Easy to find all my items and optimized my savings
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

