Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
Follow Roger T.
Unfollow Roger T.
Share Review
Report Review

Shipping, companies, ease of use has been very good. Communication has been excellent.

Date of experience: September 10, 2021
Wisconsin
1 review
0 helpful votes
Follow Virginia D.
Unfollow Virginia D.
Share Review
Report Review

Came to you for a discount as seen on email & didn't get it on my order

Date of experience: September 10, 2021
New York
1 review
0 helpful votes
Follow Till J.
Unfollow Till J.
Share Review
Report Review

Just wasted a lot of time with a bogus listing from spellbound books.

Date of experience: September 10, 2021
North Carolina
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

Thank you for your company and great prices I look forward to doing a lot of business with you'

Date of experience: September 10, 2021
Rhode Island
2 reviews
0 helpful votes
Follow Debra H.
Unfollow Debra H.
Share Review
Report Review

So far so good
September 10, 2021

So far so good. Easy to view and place order. Let's hope items ship quickly.

Date of experience: September 10, 2021
California
1 review
0 helpful votes
Follow George R.
Unfollow George R.
Share Review
Report Review

Easy to navigate and more importantly, found a book I could not find anywhere new.

Date of experience: September 9, 2021
Kansas
1 review
0 helpful votes
Follow Brandon Q.
Unfollow Brandon Q.
Share Review
Report Review

Like the emails deapite not using the bonuses/savings. I like the avaiabilty of the books i search, as they are eclectic. Thanks.

Date of experience: September 9, 2021
Colorado
1 review
0 helpful votes
Follow Teresa R.
Unfollow Teresa R.
Share Review
Report Review

I like your website
September 10, 2021

I like your website. Some of the sellers are shady trying to charge $21.82 for shipping. And $7.00 for shipping. Overall satisfied.

Date of experience: September 9, 2021
California
1 review
0 helpful votes
Follow Patrick E.
Unfollow Patrick E.
Share Review
Report Review

Haven't received product yet
September 10, 2021

Haven't received product yet. But ordering went well & easy.

Date of experience: September 9, 2021
Wisconsin
2 reviews
0 helpful votes
Follow Kathryn J.
Unfollow Kathryn J.
Share Review
Report Review

Excellent!
September 10, 2021
Updated review

Excellent! I have been looking for these books everywhere and was SO excited to see you had them!

Date of experience: September 9, 2021

Very easy process!
March 12, 2021
Previous review

Very easy process!

Date of experience: March 12, 2021
Illinois
1 review
0 helpful votes
Follow William X.
Unfollow William X.
Share Review
Report Review

Seems ok, just hope it gets here before the 26th, lm getting it signed by William katt, the main actor

Date of experience: September 9, 2021
California
1 review
0 helpful votes
Follow Vivian V.
Unfollow Vivian V.
Share Review
Report Review

I had chosen some items and they were in my "shopping cart," but somehow they got deleted, so I had to start over. Maybe because I had not signed in before shopping. Otherwise, my experience was fine.

Date of experience: September 9, 2021
Colorado
1 review
0 helpful votes
Follow Courtney Z.
Unfollow Courtney Z.
Share Review
Report Review

Had lots of inventory to select from on this specific book. Descriptions between sellers, or sellers who were selling multiple quantities in different conditions were a little confusing. Alibris was great though.

Date of experience: September 9, 2021
Georgia
1 review
0 helpful votes
Follow Jacquelyn R.
Unfollow Jacquelyn R.
Share Review
Report Review

Love this site!
September 9, 2021

Love this site! Almost always find what I'm looking for at a great price. Thank you.

Date of experience: September 9, 2021
Pennsylvania
1 review
0 helpful votes
Follow Danielle U.
Unfollow Danielle U.
Share Review
Report Review

I love the book selection available and how easy it...
September 9, 2021
Updated review

I love the book selection available and how easy it is to purchase books!

Date of experience: September 9, 2021

I love your site!
August 17, 2021
Previous review

I love your site!

Date of experience: August 17, 2021
Michigan
2 reviews
0 helpful votes
Follow Salena E.
Unfollow Salena E.
Share Review
Report Review

Books have been in great shape and arrive in a timely manner.

Date of experience: September 9, 2021
Vermont
4 reviews
0 helpful votes
Follow michael Z.
Unfollow michael Z.
Share Review
Report Review

I have had terrible luck with Alibris in the past; they seem now to have improved and always seem to have great prices!

Date of experience: September 9, 2021
Pennsylvania
1 review
0 helpful votes
Follow Sharon E.
Unfollow Sharon E.
Share Review
Report Review

I didn't have any trouble finding the books I wanted. Very easy.

Date of experience: September 9, 2021
Georgia
1 review
0 helpful votes
Follow Mason T.
Unfollow Mason T.
Share Review
Report Review

Your system changes my default address
October 9, 2021
Updated review

Your system changes my default address. Can you make it so that I must verify where an order is actually going. The last two books went to my daughter in CA. I live in GA.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2021

Good choices, right book
July 12, 2021
Previous review

Good choices, right book.

Date of experience: July 12, 2021
California
1 review
0 helpful votes
Follow Bryan D.
Unfollow Bryan D.
Share Review
Report Review

The site is somewhat confusing to navigate. Better product information would help.

Date of experience: September 9, 2021