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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Easy to find the book I needed and easy to compare my options
Not easy to change billing and shipping addresses.
I want 9 copies of this book "The Exiles" but I cannot figure out how to change the number ordered from 1. Selecting"change" only gives me a choice of remove, or wishllist. I do not want to have to enter 9 separate orders.
Easy to search and easy to order used books. The website was accessed vis iphone and chrome browser.
I have been purchasing books through this company for many years and have never had a problem
Excellent! A wide selection at competitive prices.
Everything is great, except the page numbers don't accurately reflect the inventory. It will say there are 17 pages left of products to view when it will actually only have 2 or 3 pages.
Good website. Easy to use. Shipping is too expensive.
I always love buying through Alibris, best books, best deals!
I clearly identified books to purchase by indicating them for my cart. When I attempted to checkout, your website would not allow me to checkout as a guest because I had an existing account. As I had forgotten my password, I had to submit to your procedure to create a new password. When that was accomplished I returned to my cart to find it empty. When I attempted to redo my purchases, I found the books I desired had increased in price. This was clearly an unfair procedure on the part of your business. I have purchased the books at the increased prices, but will look elsewhere in the future.
Great place to buy books, almost any book, cheap, shipping is reasonable too.
Shipping under ‘item details' said 2.99 but I was charged 3.99. Why was that?
I am a high school teacher who has been using this site for probably 20 years now. Awesome way to get students their own copy of a book so they can take notes in it as they will in college classes.
Good, but on some rare occasions, my order gets lost. Seller said it would give refund.
Very confusing regarding shipping. Very happy with free shipping, just never know when it applies. Actually, your shipping charges keep me from ordering more often. If you offer a $5 coupon, just give it, no matter what!
The shipping is not as stated. I was going to order a boxed set of books and it said free shipping, plus $1 off the other books shipping. That would make $2.99 the total cost of shipping. Upon checkout, it was charging $7.98 shipping. It needs to be consistent. It offered two carts; one with savings and one without. I chose the savings cart, but it didn't charge that way. So I canceled that order altogether.
It was good and will change it to excellent depending on delivery. Thank you,
Easy to find my selection. Website is clean and well organized
Shipping, companies, ease of use has been very good. Communication has been excellent.
Came to you for a discount as seen on email & didn't get it on my order
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members