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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Sometimes books arrive that don't match the condition description.
I lost an item I had in my cart as a guest when I signed in and had to reset my password. I could never find it again. It was a gift and I was very disappointed that it disappeared even after it should have come out of the cart.
Easy to find books and simple process for checking out.
The next button to enter seemed a little slow to reaction had to press more than one time.
Very easy - thank you! By the way, how do I qualify for discounts? Is it by the amount of an order? Or some other way? I've tried and never been successful.
Found what I wanted at a very reasonable price and it was easy to do.
Excellent selection & prices. Accurate descriptions of book condition.
Pleased to find the books I needed. Purchase was simple and fast.
Easiest and cheapest way to find books out if print and not in stores.
Fast easy. But was not clear if it was a rental. I need a hardcopy. For life time.?
Very easy to navigate around the website. Checkout process simple to do
Listing specifies a shipping fee of 2.99. I see somewhere else that "standard" rate is $3.99 for a first book, then $2.99 for additional books, but the listing DID say $2.99. Not a big deal, obviously, and I'm a big fan of alibris, though I'm often buying books that cost more to ship than purchase, but still. Seems a bit odd. Thanks
My first book didn't get and when coming back from vacation I reached out and although I wanted the book instead of a refund. They gave it to me quickly. I ended up just getting an audio book and giving alibris another chance and bought two more books because they were kind and efficient on trying to resolve my problem quickly.
I love Alibris and the great selection of books. I've always been able to find whatever book I'm looking for.
I'm very happy to find this book for a reasonable price. And the web site has been easy to navigate.
I'll be a member for life. Easy, cheap, reliable. Thank you
The site rendered poorly on my iPhone using safari. I had to click several times to find a view from which I could add books to my cart.
Once I had a cart, though, I choose alibis over abebooks because you made it easier to check out without creating an account. I was then delighted to see you had PayPal integration, so I didn't have to track down my wallet and enter credit card details.
I've had a good history, but the last couple times I've placed orders they have been wiped out & I needed to start from the beginning & re-enter all 27 book...
I love Alibris = I use their service & use it often!
The system is easy and effective. Also the books are cheap.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

