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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,439
shipping
12,429
quality
12,423
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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I had a message for $20 off or free shipping but when I placed my order nothing was taken off

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
California
1 review
0 helpful votes
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I love Alibris, great selection, great prices, and wonderful customer service.

Date of experience: September 21, 2021
New York
1 review
0 helpful votes
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Thanks for always having just what I'm looking for!

Date of experience: September 21, 2021
Arizona
1 review
0 helpful votes
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I was wanting a cupon
October 22, 2021
Updated review

I was wanting a cupon. Going to "I am human" put me in a loop. That took me to one more step while they were checking my browser. After two "check the boxes with airplanes" and three "check the boxes with trucks. I gave up.

Date of experience: September 21, 2021

I have found two books I was looking for first time...
July 19, 2021
Previous review

I have found two books I was looking for first time on the site

Date of experience: July 19, 2021
Australia
1 review
0 helpful votes
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Nice interface
September 21, 2021

Nice interface. Their was some issues with a coupons

Date of experience: September 21, 2021
Texas
2 reviews
0 helpful votes
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I've been a customer for several years, and I can count on your inventory and price.

Date of experience: September 21, 2021
New York
1 review
0 helpful votes
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The only thing is that the shipment arrival is long estimated at least 30 days!

Date of experience: September 21, 2021
Missouri
2 reviews
0 helpful votes
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Very easy site to navigate with a lot of bargains
September 21, 2021
Updated review

Very easy site to navigate with a lot of bargains.

Date of experience: September 21, 2021

Good prices on what I wanted
May 21, 2021
Previous review

Good prices on what I wanted.

Date of experience: May 21, 2021
Georgia
1 review
0 helpful votes
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So glad to see this independently published book available through Alibris. He is a local author.

Date of experience: September 21, 2021
Missouri
1 review
0 helpful votes
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It is annoying to have to keep clicking on "more details" to find the shipping cost for an item. This should be automatically added to the item cost so I can immediately see the real cost of the item.

Date of experience: September 21, 2021
Tennessee
1 review
0 helpful votes
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They need to post shipping charges
In book list instead of at checkout!

Date of experience: September 21, 2021
Washington
1 review
0 helpful votes
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Textbook shopping is a bit difficult since it can be tough to tell what edition each copy listed it. The prices are great though.

Date of experience: September 21, 2021
Minnesota
1 review
0 helpful votes
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Using Safari, you did not recognize my password and then never sent me a change password. So, I used Firefox instead and you recognized my password, but did not offer the cart optimizer. It was a long process to add the books I originally had in my cart when I used Safari, since I could not copy them to Firefox. And in the process I forgot to add Noah Feldman's The Three Loves of James Madison. All in all a very frustrating and time consuming experience, which should not have been necessary, if your website worked properly, was more user friendly, and offered someone to talk to. Finally, your shipping cost is a dollar more than other websites.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
New Jersey
1 review
0 helpful votes
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UGH
October 21, 2021

UGH. I am paying for sales tas and I should not. 2. I started to enter in books I wanted and came back and my shopping cart was empty. 3. It took me forever to figure out how to change my billing address. This was very frustrating

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Tennessee
1 review
0 helpful votes
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Competitive prices
September 21, 2021
Updated review

Competitive prices. Alternative to Marxist Amazon.

Date of experience: September 21, 2021

Best price!
August 22, 2021
Previous review

Best price! Easy checkout!

Date of experience: August 22, 2021
Illinois
1 review
0 helpful votes
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I accidently put the wrong address in the payment line...
October 21, 2021
Updated review

I accidently put the wrong address in the payment line and now it's permamently there. I was able to add the right address for billing but unable to remove the wrong one.

Date of experience: September 21, 2021

Fantastic prices and great selection
August 11, 2021
Previous review

Fantastic prices and great selection.

Date of experience: August 11, 2021
California
1 review
0 helpful votes
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Nice to have great books which are available as a form of recycling. Cheaper, and less wasted carbon!

Date of experience: September 21, 2021
Michigan
1 review
0 helpful votes
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For the most part I find every book I need for school or certification programs and I love it! Most of them are not even 1/2 price they are less!

Date of experience: September 21, 2021
New Mexico
1 review
0 helpful votes
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If you love real, actual books then you will love Alibris.

Date of experience: September 20, 2021
Washington
1 review
0 helpful votes
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Very easy to join!
September 21, 2021

Very easy to join! Hope ice cream recipes are great! Do you need an ic3 cream maker or can you use zip loc bags?

Date of experience: September 20, 2021