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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,473
shipping
12,463
quality
12,457
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Cheap and just what I wanted
September 29, 2021

Cheap and just what I wanted. Easy to navigate the website.

Date of experience: September 29, 2021
Texas
2 reviews
0 helpful votes
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Easy to find items you have been looking for...
September 29, 2021
Updated review

Easy to find items you have been looking for... Plus some other fun things. Reasonable pricing for items and shipping

Date of experience: September 29, 2021

Easy process, large selection!
August 24, 2021
Previous review

Easy process, large selection!

Date of experience: August 24, 2021
Missouri
1 review
0 helpful votes
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Searching and ordering was easy enough
September 29, 2021

Searching and ordering was easy enough. Lots of options from used to new.

Date of experience: September 29, 2021
Indiana
1 review
0 helpful votes
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Love the fact that each retailer has their own reviews. That coupled with the rating of the item makes Alibris my go to source for used books!

Date of experience: September 29, 2021
Texas
2 reviews
0 helpful votes
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Quick and easy, so many choices and such good prices!
September 29, 2021
Updated review

Quick and easy, so many choices and such good prices!

Date of experience: September 29, 2021

Everything well organized, easy to use website
May 16, 2021
Previous review

Everything well organized, easy to use website. And I am computer challenged but this made sense!

Date of experience: May 16, 2021
California
1 review
0 helpful votes
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Seemed to be very safe and easy
September 29, 2021

Seemed to be very safe and easy. Found books highest on my list readily.

Date of experience: September 29, 2021
California
1 review
0 helpful votes
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Required feedback is a little annoying for a quick purchase.

Date of experience: September 29, 2021
District of Columbia
1 review
0 helpful votes
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Yesterday when placing this order I was offered some...
October 29, 2021
Updated review

Yesterday when placing this order I was offered some lower shipping costs but these lower costs were not offered to me when I finally placed my order. Why?

Date of experience: September 29, 2021

Not sure what the salutation request was for but today's experience was a good first timer.

Date of experience: June 21, 2021
Maryland
1 review
0 helpful votes
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Alibris had the book I wanted at a price I couldn't pass up! Super easy check out.

Date of experience: September 29, 2021
Ohio
1 review
0 helpful votes
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Great, I appreciate the format and being able to see...
September 29, 2021
Updated review

Great, I appreciate the format and being able to see the book stores the books will be shipping from, and great prices. I like to support individual book stores

Date of experience: September 29, 2021

Great selection, easy to use
February 5, 2021
Previous review

Great selection, easy to use

Date of experience: February 5, 2021
Virginia
1 review
0 helpful votes
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The shipping is higher on alibris than on most of the other second books sites. I wasn't going to buy this book for that reason, but it seemed as if the shipping on this particular item was just $3.50. But when it went through, it was over $4 after all...

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2021
Illinois
1 review
0 helpful votes
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Much improved web layout for shopping and checkout!

Date of experience: September 29, 2021
California
1 review
0 helpful votes
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This site was very easy to move thru no clutches. Very nice

Date of experience: September 29, 2021
Maryland
1 review
0 helpful votes
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Not a bad experience
September 29, 2021

Not a bad experience. You had what I wanted at a good price!

Date of experience: September 29, 2021
California
3 reviews
0 helpful votes
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Finished one order and found another book I can't live...
September 29, 2021
Updated review

Finished one order and found another book I can't live without!

Date of experience: September 28, 2021

I emailed a question about a specific book listed
September 29, 2021
Previous review

I emailed a question about a specific book listed. I received a quick, helpful response and made the decision to purchase here. There were many other options. This was the best offer.

Date of experience: September 28, 2021
California
1 review
0 helpful votes
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Amazing books for cheap, but still in great condition.

Date of experience: September 28, 2021
Washington
1 review
0 helpful votes
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"Free Shipping" is a false come on
October 29, 2021

"Free Shipping" is a false come on. I added a third book well over the amount, still paying for shipping. Don't mislead please.

Date of experience: September 28, 2021
District of Columbia
1 review
0 helpful votes
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Quick and easy
September 29, 2021
Updated review

Quick and easy. Always a pleasure to shop on Alibris.

Date of experience: September 28, 2021

Alibris is easy to use, has great deals, and the condition of the books I've ordered is always as advertised, no surprises.

Date of experience: March 12, 2021
California
1 review
0 helpful votes
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Dismal failure earlier with my other e/mail account ‼

Date of experience: September 28, 2021
New Jersey
1 review
0 helpful votes
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When people go to check out, they are prompted to sign in, and when they do, they lose what is in their shopping carts. Either you need to enable people's shopping carts to hold books before they sign in, or require them to sign in before shopping.

Date of experience: September 28, 2021