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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,694
shipping
12,684
quality
12,678
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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First selection was not actually available. Refund was acceptable

Date of experience: December 6, 2021
California
1 review
0 helpful votes
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I shopped around found you were 50% less expensive
December 6, 2021
Updated review

I shopped around found you were 50% less expensive. Thank you so much...

Date of experience: December 6, 2021

Great found this book I like it
November 15, 2021
Previous review

Great found this book I like it.

Date of experience: November 14, 2021
Idaho
1 review
0 helpful votes
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The selection is great, shipping cost is too high!

Date of experience: December 6, 2021
Texas
1 review
0 helpful votes
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Love this website!
December 6, 2021
Updated review

Love this website! I can find everything I have been looking for and more!

Date of experience: December 6, 2021

Great website and found the books I was looking for...
May 13, 2021
Previous review

Great website and found the books I was looking for with ease!

Date of experience: May 12, 2021
Washington
1 review
0 helpful votes
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I don't see anywhere in my account info to change/add/delete a billing address or CC info. This seems to only be available during a purchase checkout. PLEASE CHANGE THIS.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2021
New York
1 review
0 helpful votes
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Hi I'm a walrus named Claude
January 5, 2022
Updated review

Hi I'm a walrus named Claude. I would like to see more asparagus in your product line please. Could you please have more songs about the joy of mowing my lawn?

Date of experience: December 6, 2021

3 is average
August 22, 2021
Previous review

3 is average

Date of experience: July 23, 2021
Illinois
1 review
0 helpful votes
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I love getting great books for pennies on the dollar!

Date of experience: December 6, 2021
Ohio
2 reviews
0 helpful votes
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Whenever I need a book I come here and so far they...
December 6, 2021
Updated review

Whenever I need a book I come here and so far they have always had it!

Date of experience: December 6, 2021

Always easy to find the books I'm looking for at a...
November 20, 2021
Previous review

Always easy to find the books I'm looking for at a great price.

Date of experience: November 20, 2021

I have ordered before and am always happy
November 10, 2021
Previous review

I have ordered before and am always happy.

Date of experience: November 9, 2021

This time and previous times I've ordered from here I've been pleased.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Very easy to find Out of print book and order. Thanks

Date of experience: December 6, 2021
Indiana
1 review
0 helpful votes
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3 clicks and I ordered the book I'm looking for
December 6, 2021
Updated review

3 clicks and I ordered the book I'm looking for. Doesn't get any easier than this!

Date of experience: December 6, 2021

As always, easy to order from Alibris
January 14, 2021
Previous review

As always, easy to order from Alibris.

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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The checkout process would benefit greatly from an "add a note to seller" field. This is standard on this sort of site.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2021
Maine
1 review
0 helpful votes
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I usually do my shopping at Thriftbooks because their shipping charges are less, but I wanted this particular book.

Date of experience: December 6, 2021
Canada
1 review
0 helpful votes
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The only people who would ship to Canada at a decent rate.

Date of experience: December 6, 2021
New Hampshire
2 reviews
1 helpful vote
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Great site
December 6, 2021

Great site. Better price on this book by far than on other used book sites.

Date of experience: December 6, 2021
Missouri
1 review
0 helpful votes
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I wish there was something to be done about the shipping costs.

Date of experience: December 6, 2021

Not always the fastest shipments
July 9, 2021
Previous review

Not always the fastest shipments.

Date of experience: July 9, 2021
Arizona
1 review
0 helpful votes
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Always find what I'm looking for on Alibris. Great place for gift purchases.

Date of experience: December 6, 2021
District of Columbia
1 review
0 helpful votes
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The process is a smooth, unencumbered one, and I appreciate the coupon savings.

Date of experience: December 5, 2021

Simple and easy
June 22, 2021
Previous review

Simple and easy.

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Check Out is more sensitive in some Browsers than others
December 6, 2021
Updated review

Check Out is more sensitive in some Browsers than others.

Date of experience: December 5, 2021

Great place to find good used and new book
February 26, 2021
Previous review

Great place to find good used and new book.

Date of experience: February 26, 2021
California
1 review
0 helpful votes
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VERY LUCIDLY ORGANIZED, SUCCINCTLY EXPRESSED PURCHASING OPERATIONS DISCLOSURES & SPEEDY: NO TIME WASTED!

Date of experience: December 5, 2021
Missouri
1 review
0 helpful votes
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1 book only came "unbound."
December 6, 2021

1 book only came "unbound." Should be highlighted!

Date of experience: December 5, 2021