Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Andre O.
Unfollow Andre O.
Share Review
Report Review

Easy to find, quick to order
January 5, 2022

Easy to find, quick to order. When they arrive, I'll talk about that. :)

Date of experience: January 5, 2022
New York
1 review
0 helpful votes
Follow Lloyd F.
Unfollow Lloyd F.
Share Review
Report Review

Easy shopping and found book most stores are out of stock

Date of experience: January 5, 2022
Utah
1 review
0 helpful votes
Follow jo W.
Unfollow jo W.
Share Review
Report Review

My favorite booksellers are on Alibris
January 5, 2022
Updated review

My favorite booksellers are on Alibris. Always a fair deal to be had with a large range of product. The customer is well taken care of here..

Date of experience: January 5, 2022

I love Alibris booksellers...
February 6, 2021
Previous review

I love Alibris booksellers...

Date of experience: February 6, 2021
Pennsylvania
1 review
0 helpful votes
Follow Robert Y.
Unfollow Robert Y.
Share Review
Report Review

Had what I wanted at a good price
January 5, 2022

Had what I wanted at a good price. Online purchase was hassle free.

Date of experience: January 5, 2022
Alaska
1 review
0 helpful votes
Follow Chris Q.
Unfollow Chris Q.
Share Review
Report Review

More friendly experience than my auto insurance for updating. Would be nice to have a human to ask quedtion.

Date of experience: January 5, 2022
GB
1 review
1 helpful vote
Follow Barbara R.
Unfollow Barbara R.
Share Review
Report Review

Nearly excellent; Customer Service is outstanding, online usage is easily done and whole procedure is customer/reader friendly. Disappointed however, that only 2 of my 3 purchases (gifts) was delivered, so procedure had to be re-done. Nonetheless, a solid book-buying experience.

Date of experience: January 5, 2022
California
1 review
0 helpful votes
Follow Patricia D.
Unfollow Patricia D.
Share Review
Report Review

This is the first time I've shopped Alibris. Your title lookup was easy to use. I like the graphics, pictures and descriptions of the books.

Date of experience: January 4, 2022
North Carolina
1 review
0 helpful votes
Follow Julie Q.
Unfollow Julie Q.
Share Review
Report Review

I would like to see the shipping and tax costs before I get to check out.

Date of experience: January 4, 2022
California
2 reviews
0 helpful votes
Follow Madeline C.
Unfollow Madeline C.
Share Review
Report Review

Great books at reasonable prices & I love supporting independent book sellers. Way more fun than Amazon :)

Date of experience: January 4, 2022
Alabama
1 review
0 helpful votes
Follow EVERETT Z.
Unfollow EVERETT Z.
Share Review
Report Review

The book was available
January 5, 2022

The book was available. I wish there was a better description of the condition.

Date of experience: January 4, 2022
Florida
1 review
0 helpful votes
Follow Gaye J.
Unfollow Gaye J.
Share Review
Report Review

Fast and easy!
January 5, 2022

Fast and easy! I will be coming back the next time I am need books.

Date of experience: January 4, 2022
California
1 review
0 helpful votes
Follow Rebecca B.
Unfollow Rebecca B.
Share Review
Report Review

Still not entirely sure I will be able to access this digital book

Date of experience: January 4, 2022
California
1 review
0 helpful votes
Follow Diana E.
Unfollow Diana E.
Share Review
Report Review

You had the movie I was looking for at a price I could afford.

Date of experience: January 4, 2022
Canada
1 review
0 helpful votes
Follow Mark C.
Unfollow Mark C.
Share Review
Report Review

Issues and accepting password
February 4, 2022

Issues and accepting password. Wrong cover picture for third edition (hope I will get the third and not second edition). Site will only accept American dollars via PayPal. Nothing major just rather cumbersome site overall.

Date of experience: January 4, 2022
Maryland
1 review
0 helpful votes
Follow Allen P.
Unfollow Allen P.
Share Review
Report Review

Ordering is very easy
January 5, 2022

Ordering is very easy. The problem becomes the people who fill the orders. They either send the wrong book or the order is sent to a foreign country.

Date of experience: January 4, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sean F.
Unfollow Sean F.
Share Review
Report Review

I should stop buy new books altogether, I love alibris

Date of experience: January 4, 2022
Illinois
1 review
0 helpful votes
Follow Dr. D.
Unfollow Dr. D.
Share Review
Report Review

My shopping experience was simple, quick, and efficient.
Thank you!

Date of experience: January 4, 2022
Oregon
0 reviews
0 helpful votes
Follow Philip V.
Unfollow Philip V.
Share Review
Report Review

Good experiences, timely response when shipping was delayed on last order, nice personal touch.

Date of experience: January 4, 2022
Canada
1 review
0 helpful votes
Follow Anne Y.
Unfollow Anne Y.
Share Review
Report Review

Alibris provides great availability of books current and past. This service has never failed me! I have been using it for years.

Date of experience: January 4, 2022
Ohio
1 review
0 helpful votes
Follow Shannon B.
Unfollow Shannon B.
Share Review
Report Review

It was very easy to find what I was looking for, and checkout was easy too.

Date of experience: January 4, 2022