Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,600
shipping
12,590
quality
12,584
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Efficient, and the expedited shipping function was...
August 11, 2025
Updated review

Efficient, and the expedited shipping function was very handy.

Date of experience: August 1, 2025

Another Successful Alibris Experience
August 7, 2025
Previous review

Book delivered as scheduled, in the condition specificized,

Date of experience: July 28, 2025
Virginia
1 review
0 helpful votes
Follow Ayokunle A.
Unfollow Ayokunle A.
Share Review
Report Review

Good experience shopping on Alibris
August 11, 2025

Good experience shopping on Alibris. Good prices for good books

Date of experience: August 1, 2025
New Jersey
1 review
0 helpful votes
Follow Edward A.
Unfollow Edward A.
Share Review
Report Review

Very good
August 11, 2025

Very good - easy to use, pricing good, plenty of options and titles

Date of experience: August 1, 2025
Illinois
1 review
0 helpful votes
Follow Jeffrey M.
Unfollow Jeffrey M.
Share Review
Report Review

Was hard to change password yesterday, hard to distinguish between "shipping" and billing

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 1, 2025
California
1 review
0 helpful votes
Follow Mark H.
Unfollow Mark H.
Share Review
Report Review

I love getting the books I want for a great price and in a timely manner.

Date of experience: August 1, 2025
North Carolina
1 review
0 helpful votes
Follow Kevin M.
Unfollow Kevin M.
Share Review
Report Review

Debord
August 11, 2025

Shipped to my old address by mistake but was able to retrieve book from new owners.

Date of experience: August 1, 2025
Wisconsin
1 review
0 helpful votes
Follow Christine S.
Unfollow Christine S.
Share Review
Report Review

So far I've enjoyed ordering movies from this site. I'm trying to finish my movie collection and this is the cheapest place to find them, so thank you.

Date of experience: August 1, 2025
Connecticut
1 review
0 helpful votes
Follow Jane W.
Unfollow Jane W.
Share Review
Report Review

Easy to find the book I wanted and the process to purchase was uncomplicated. I appreciate that you do not sell my information.

Date of experience: August 1, 2025
North Carolina
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Great book
August 11, 2025

The book was in great shape and arrived on time. Thanks!

Date of experience: August 1, 2025
Tennessee
1 review
0 helpful votes
Follow Evelyn E.
Unfollow Evelyn E.
Share Review
Report Review

I was glad to find the book I had been looking for at very cheap price!

Date of experience: August 1, 2025
Utah
1 review
0 helpful votes
Follow Marie F.
Unfollow Marie F.
Share Review
Report Review

Page is too busy, font too tight and tiny, placement vertiginous.

Date of experience: August 1, 2025
Maryland
1 review
0 helpful votes
Follow Beth W.
Unfollow Beth W.
Share Review
Report Review

Out of print books found!
August 11, 2025

Over 30 years ago, I bought a terrific cookbook that I continue to use today. It's now out of print and I find copies on Alibris. It is enjoyed by those I gift them to as much as I.

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
Follow Julie P.
Unfollow Julie P.
Share Review
Report Review

I needed to come ine orders or cancel an order to submit a new order to include both books I wanted. I could not figure out how to cancel the 1st order for 1 book or how to add the 2nd book if possible
Now I have 2 orders and extra shipping charges. Bummer

Date of experience: August 1, 2025

Shipping costs are the pits...
August 11, 2025
Previous review

Shipping costs are the pits...

Date of experience: July 31, 2025
New Jersey
1 review
0 helpful votes
Follow JO C.
Unfollow JO C.
Share Review
Report Review

It was easy to place the order, and book was in good condition

Date of experience: August 1, 2025
Florida
1 review
0 helpful votes
Follow Gloria K.
Unfollow Gloria K.
Share Review
Report Review

Website
August 11, 2025

Website has user friendly ordering. Book arrived as stated.

Date of experience: August 1, 2025
Spain
1 review
0 helpful votes
Follow Gonzalo G.
Unfollow Gonzalo G.
Share Review
Report Review

Great experience
August 11, 2025

Everything was fine, very communicative seller and fast shipping. Highly recommended!

Date of experience: August 1, 2025
Massachusetts
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

It is annoying that my order history is not complete. I would like to be able to see if I bought something long ago before buying it again.

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Share Review
Report Review

Great all around!
August 11, 2025

I received excellent service and product at a great price. I hope to do business with you again.

Date of experience: August 1, 2025
Oregon
1 review
0 helpful votes
Follow Libia L.
Unfollow Libia L.
Share Review
Report Review

My son loves these books
August 11, 2025

I like buying from alibris because books have better descriptions and they are better priced than competitors.

Date of experience: July 31, 2025
California
1 review
0 helpful votes
Follow joshua b.
Unfollow joshua b.
Share Review
Report Review

I ordered an item 3 days ago and received a tracking number. Today it was cancelled due to insufficient inventory. How do I get a tracking number for an item not in stock and why does it take 3 days to figure it out?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 31, 2025