Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and Concise with a vast selection of books. Every book i needed for this semester was available for cheap.
I really appreciate the cart optimizer--used to take way too long to sort that out on my own.
Terrific website with awesome selection and prices on books.
Found exactly what I needed at a great price
I'm always satisfied with the books I order. You have an easy and complete system to follow.
Wow, so fast, easy, and 60% off the lowest price I could find on the net.
I love the new cart consolidation feature - I would like to see that expanded to suggest book title matches with similar price and/or condition from sellers already included in my cart, so I'm not paying $45 in shipping from nine different vendors.
Excellent response every time I've had an inquiry.
Easy search engine and good descriptions. Thank you
I appreciate the quality and variety of books I find on alibris!
Alibris is always really easy and effectively organized!
I am grateful the book I was seeking is available.
My last order of this book was cancelled so I am a little irritated but other than that the site is great.
I could not use my Apple Card but I like being able to order from various bookstores. I would like a quick way to create an account, I kept having to reenter my information.
I love browsing the book selections at Alibris. My Wishlist is always growing faster than I can keep up with the reading.
I always like shopping Alibris for used and rare books.
My question to the seller about their product was answered very quickly, and the ordering process was very easy.
The coupons offered are misleading. When you apply them at point of purchase, you are notified a $50 purchase is required. This is not stated on your email notification.
The commission percentage forces the good book sellers on this site charge far too much for shipping. I usually just eat that often shockingly high extra expense, for convenience. Recently I compiled a large order from a single seller, then mirrored the order on the seller's ebay site. I saved almost $100 on the purchase because the seller could offer discounted shipping for $300 worth of titles. Alibris has a fantastic assemblage of great bookmen, and I wish the commission policy didn't gouge them so badly.
I just placed the order right now therefore I have no idea what's going to happen next I cannot give a higher rating because I don't know if there's going to be shipping delays If the product is going to be damaged if I'm even going to receive the product if I'm about to get ripped off I don't know any of this you should ask this after the product has been delivered thank you
Was good, a few glotches. But with persistence I got it to go through. Hopefully the book arrives quick and is in good condition.
Straight Forward! I found my book, the price was very competitive, but the shipping rate and time really sold me on the sale here.
They had all my college reading supplies! I made the choices and purchased them all in 10 minutes from searching to check out.
My second choice book was fast and easy to find. I was amazed the varied offered. I've been wanting this book for a long time, thank you!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

