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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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I can find most of the books I need on Alibris for...
January 30, 2022
Updated review

I can find most of the books I need on Alibris for great prices. I recommend it to all of my friends looking for physical, used books for reasonable prices.

Date of experience: January 29, 2022

I always find the book that I am looking for and I...
May 16, 2021
Previous review

I always find the book that I am looking for and I love knowing that most of the books I get are old library books.

Date of experience: May 16, 2021
New Mexico
1 review
0 helpful votes
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I changed credit cards from Master Card to Visa but...
March 1, 2022
Updated review

I changed credit cards from Master Card to Visa but your system kept showing the Master Card info... very confusing system to say the least. I had several problems and had to email you about them. I got directions 24 hours later but no explaination about about how to avoid the problem again with the coupons, etc. (if I choose to order from you again... I think your multiple shipping charges are outrageous compared to you competitions free shipping claims. Anyway, we'll see if I order again. In the meantime please remove my other credit card (the Master Card) from your system. Thanks.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2022

1st time I've used your site to buy a used book
October 3, 2021
Previous review

1st time I've used your site to buy a used book.

Date of experience: October 2, 2021
Michigan
2 reviews
0 helpful votes
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Looking for Dr. Bragg's book The Miracle of Fasting. With all the poisons they put in our food and air? Try it, God will thank you for it.

Date of experience: January 29, 2022
California
2 reviews
0 helpful votes
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I have been shopping with Alibris for over 10 years. Love it, every time. User friendly, find the items quickly and they are always in the condition that i choose.

Date of experience: January 29, 2022
Colorado
1 review
0 helpful votes
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I found the books quickly that I was interested in...
January 29, 2022
Updated review

I found the books quickly that I was interested in purchasing, and the process of ordering was smooth.

Date of experience: January 29, 2022

Very good selection for children's books
March 13, 2021
Previous review

Very good selection for children's books. Many sites do not have the classic books from the early 1970's like The Carrot Seed, Tiki Tiki Tembo, Corduroy, The Story about Ping, etc

Date of experience: March 12, 2021
North Dakota
2 reviews
0 helpful votes
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Cant tell if my item is coming from over seas, yet site tells me to worry if it is...?

Date of experience: January 29, 2022
South Carolina
1 review
0 helpful votes
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Easy, fast, user friendly website for obscure out of print books I have loved

Date of experience: January 29, 2022
Tennessee
1 review
0 helpful votes
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Been doing business with you people for quite some time now.

Always a pleasure.

Date of experience: January 29, 2022
California
2 reviews
0 helpful votes
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The advanced search helps find boos quickly and the...
January 29, 2022
Updated review

The advanced search helps find boos quickly and the coupons help too.

Date of experience: January 29, 2022

I found a book, not available on Amazon, and used a...
March 9, 2021
Previous review

I found a book, not available on Amazon, and used a coupon.

Date of experience: March 8, 2021
California
1 review
0 helpful votes
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The order details do not show which address or where the order is sent. Why not? That's part of the order that would be helpful. Also, when sending each order, the site defaults to some random address from a previous order, instead of my home address, and that is not helpful.

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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Quick and inexpensive!
January 29, 2022

Quick and inexpensive! I'm excited to try the service on this site.

Date of experience: January 29, 2022
New York
1 review
0 helpful votes
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Alibris has a great selection of books and website is easy to see buying choices, and navigate/checkout.

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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I found what I wanted easily
January 29, 2022

I found what I wanted easily.
It was easy to choose the book I wanted and choose the seller.

Date of experience: January 29, 2022
District of Columbia
1 review
0 helpful votes
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Good so far I feel very good about the website.
First time ordering very good selection of books

Date of experience: January 29, 2022
California
1 review
0 helpful votes
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There was no option to continue only this slightly annoying box to give feedback. I prefer this bookstore because it's not Amazon, but your website and checkout are clunky. I intend this feedback to be helpful because I want Alibris to succeed. Sincerely, Beth Mathews

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2022
Virginia
1 review
0 helpful votes
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The search function made finding things very easy. I was amazed by the array of books available.

Date of experience: January 29, 2022
Missouri
1 review
0 helpful votes
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Shopping experience was easy and I got a discount code!

Date of experience: January 29, 2022
Ohio
1 review
0 helpful votes
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Books were easy to find in the search box by author or title. Plus, there were many options for sellers of each book.

Date of experience: January 29, 2022
Wisconsin
2 reviews
0 helpful votes
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I loned my karen white series on Tradd st out the 1st 4 books of hers. Well somehow somewhere she misplaced them. So im reordering + her last one. I forgot how much shipping would b.

Date of experience: January 29, 2022
Florida
2 reviews
0 helpful votes
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Found what I was looking for
January 29, 2022

Found what I was looking for. Glad that was so affordable.

Date of experience: January 29, 2022