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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I quickly found the books I wanted
February 1, 2022
Updated review

I quickly found the books I wanted. The "see all editions" feature is very good and useful.

Date of experience: February 1, 2022

I really like the "all editions" feature
January 5, 2022
Previous review

I really like the "all editions" feature. I HATE getting trade paperbacks when I wanted a mass-market paperback!

Date of experience: January 4, 2022
California
1 review
0 helpful votes
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In addition to PayPal, you might consider adding Shopify. Both of these mean you don't have to get up and go retrieve your wallet and credit card to make a purchase.

Date of experience: February 1, 2022
California
3 reviews
4 helpful votes
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The shipping seemed a little much, it was confusing at times

Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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Good selection, easy checkout, and you're not the monster that is Amazon.

Date of experience: February 1, 2022

I like the easy categorization of books as new, used,...
February 22, 2021
Previous review

I like the easy categorization of books as new, used, audible, etc. We'll see how the shipping experience works out.

Date of experience: February 21, 2021
Utah
1 review
0 helpful votes
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I am always happy when I see a Alibris has a book I am looking for. The best service possible! Thank you! Karen B.

Date of experience: February 1, 2022
Connecticut
1 review
0 helpful votes
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I put two $6 books in my cart
March 3, 2022

I put two $6 books in my cart. When I tried to check out, my password no longer worked. When I reset my password and signed in, my cart was empty. When I tried to order the books again, they were gone. Now those 2 books just cost me over $40.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
New York
1 review
0 helpful votes
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I've been using this site for years, it is my favorite place to buy books online.

Date of experience: February 1, 2022
Hawaii
1 review
0 helpful votes
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So easy to order books and the price is perfect. Even shipping to Hawaii is reasonable.

Date of experience: January 31, 2022
California
3 reviews
0 helpful votes
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East site to read & navigate
February 1, 2022

East site to read & navigate. Clear book descriptions

Date of experience: January 31, 2022
Texas
1 review
0 helpful votes
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Easy to find what I needed and both books were in your inventory at unbelievable prices. I'm so grateful to you!

Date of experience: January 31, 2022
Virginia
2 reviews
0 helpful votes
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Easy to search for book
February 1, 2022

Easy to search for book. I liked knowing the condition of the used book I wanted to purchase.

Date of experience: January 31, 2022
Tennessee
1 review
0 helpful votes
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Coupon codes are somewhat deceptive since they change from one purchase amount to another. Coupon code "Trick" is appropriately named. Buyer should only have to enter a code and as the purchase total increases, the discount should be adjusted accordingly.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2022
Washington
1 review
0 helpful votes
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Easy to figure out how to order the books I wanted.

Date of experience: January 31, 2022
California
1 review
0 helpful votes
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Great prices
January 31, 2022

Great prices. Finding books that no one else can do.

Date of experience: January 31, 2022
New York
1 review
0 helpful votes
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Tremendous choice of books in all price ranges. I always received what was promised.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
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I had to TWICE uncheck the box that said I wanted to receive marketing emails. That's very sneaky. You shouldn't ask it more than once, or default to "yes" after a person has already de-selected that option.

Date of experience: January 31, 2022
Nebraska
1 review
0 helpful votes
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Thank you so much
January 31, 2022

Thank you so much. So glad you partner with library "Friends" collections.

Date of experience: January 31, 2022
District of Columbia
1 review
0 helpful votes
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My experience was just fine
January 31, 2022

My experience was just fine. I searched Frank T. Lyman for books on how to teach thinking.

Date of experience: January 31, 2022
California
2 reviews
0 helpful votes
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Quick, easy and clear process
January 31, 2022

Quick, easy and clear process. Very affordable as well. Thank You!

Date of experience: January 31, 2022
Vermont
1 review
0 helpful votes
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It was great that I was able to search up many of the books that I need for my course this spring. S/H and taxes added quite a bit more to the price, but I understand that independent/used book sellers have to make money somewhere. It was still cheaper than if I bought them through my school's book website.

Date of experience: January 31, 2022