On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found the item I wanted easier than on other sites.
So far this has been quick and easy. Hopefully, it arrives quick and in good shape.
Easy process to order, I hope all is well with delivery. Thank you!
First time user. Seems like an easy affordable site.
Alibris is my go to. I prefer to support actual independent booksellers whenever possible.
I've purchased several books through Alibris and have been very happy with there service and speed of delivery.
You have listings others do not have... Thank you.
Easy and quick, I found what I wanted and paid a fraction of what it would have cost new!
I came to Alibris because it is not Amazon or a subsidiary-- hope it stays that way! I return to Alibris because I can usually find what I want and the books arrive in the condition described on the site.
Alibris is my go-to when I want a new book. I can choose the price range I can afford and the books ship quickly. The quality matches the descriptions and often I find books, textbooks, and music that are not carried by local vendors.
I recommend Alibris to friends and colleagues frequently.
Shipping cost seems high. It should be based on the actual weight of the book, not a flat price.
You need to be at the beginning of the process, not near the end when you do these transactions.
Thanks for reminding me I had left an article in the order box.
I've been looking for these books for a hot minute now and am so happy I've found them I cant wait to get them in the mail
Good display of information - very easy to navigate site.
Bait & switch. A lower price was in my cart as a guest. When I logged in it was a higher price.
Easy purchase, nice selection, fair prices. What's not to like? Thank You.
~~~Returning customer
There was no place to use my coupon. It was difficult to change my shipping address and I had to enter my credit card information several times before the order information was processed.
Always easy to find what I am looking for, at a price that fits my budget.
The books I want at prices I appreciate
You have always shipping quickly, the books I have purchased were true to description.
Great experience buying from you. Alibris was recommended to me, and I am so glad not to be buying from Amazon. When one of my books didn't show up, and still hasn't, as soon as I emailed about it, the price of the book was refunded to my account. Thanks!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members