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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,701
shipping
12,691
quality
12,685
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Fantastic to find a great book
February 7, 2022

Fantastic to find a great book. Ordering was easy and website user friendly.

Date of experience: February 7, 2022
North Carolina
1 review
0 helpful votes
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Re-setting my password on my phone was difficult. The font size was about 3 on my phone. No option to view my password reset. Took me about 10 times to get the passwords to match. I'm elderly, and cannot see well

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
Washington
1 review
0 helpful votes
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At this point, things look pretty good in the way of finding the book I wanted.

Date of experience: February 6, 2022
Georgia
1 review
0 helpful votes
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Everything is very easy to navigate and I'm can't wait for my books to arrive!

Date of experience: February 6, 2022
Florida
1 review
0 helpful votes
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I may be having a few technical problems with my browser and/or my firewall. It keeps stalling my PayPal interface screen and it doesn't return me to Alibris. I appreciate having the credit card interface as an alternative.

Date of experience: February 6, 2022
Massachusetts
2 reviews
0 helpful votes
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Great selection presented in a very clear fashion so i can sometimes choose the condition while considering price.

Date of experience: February 6, 2022
Pennsylvania
1 review
0 helpful votes
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I have bought many books thru Alibris from many different booksellers - I always give Alibris 10 Stars!

Date of experience: February 6, 2022
Texas
1 review
0 helpful votes
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I love shopping here, I easily find what I'm looking...
February 7, 2022
Updated review

I love shopping here, I easily find what I'm looking for!

Date of experience: February 6, 2022

So easy to move around the site, found exactly what...
January 10, 2022
Previous review

So easy to move around the site, found exactly what I was looking for!

Date of experience: January 10, 2022
District of Columbia
2 reviews
0 helpful votes
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I appreciate the price of the books
February 7, 2022
Updated review

I appreciate the price of the books. Too bad the shipping costs so much.

Date of experience: February 6, 2022

I was thrilled to find this CD
February 2, 2022
Previous review

I was thrilled to find this CD. I first heard the song How Many Biscuits Can You Eat just a few days ago.

Date of experience: February 1, 2022
Texas
1 review
0 helpful votes
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Easy to navigate website, low shipping cost of the...
February 6, 2022
Updated review

Easy to navigate website, low shipping cost of the book, PayPal available for checkout. All good. Thanks.

Date of experience: February 6, 2022

Sensible, easy website, making it easy to order
November 14, 2021
Previous review

Sensible, easy website, making it easy to order.

Date of experience: November 13, 2021
Colorado
1 review
0 helpful votes
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Your shipping charges are way too high, especially compared to Abe Books ($0.00 - $3.99) and Thriftbooks ($0.00). I probably won't buy from your site again.

Date of experience: February 6, 2022
Colorado
1 review
0 helpful votes
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Easy to find what I was looking for and good descriptions of the book and its condition.

Date of experience: February 6, 2022
Georgia
1 review
0 helpful votes
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Shopping here is very easy so far, first-timer to your company.

Date of experience: February 6, 2022
Pennsylvania
1 review
0 helpful votes
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OK but i did not ask for my credit card number to be saved!

Date of experience: February 6, 2022
Maryland
1 review
0 helpful votes
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Easy to order as a first time user!
February 6, 2022

Easy to order as a first time user! I love used books for a great purpose with fabulous prices!

Date of experience: February 6, 2022
Pennsylvania
1 review
0 helpful votes
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I find the postage high for paperbacks. This is my first time ordering

Date of experience: February 6, 2022
Michigan
1 review
0 helpful votes
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Found the item I wanted easier than on other sites.

Date of experience: February 6, 2022
Washington
1 review
0 helpful votes
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So far this has been quick and easy
February 6, 2022

So far this has been quick and easy. Hopefully, it arrives quick and in good shape.

Date of experience: February 6, 2022
Washington
1 review
0 helpful votes
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Easy process to order, I hope all is well with delivery. Thank you!

Date of experience: February 6, 2022
West Virginia
2 reviews
0 helpful votes
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First time user
February 6, 2022

First time user. Seems like an easy affordable site.

Date of experience: February 6, 2022