Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,703
shipping
12,693
quality
12,687
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Maddison I.
Unfollow Maddison I.
Share Review
Report Review

Alibris never disappoints me
February 10, 2022

Alibris never disappoints me. They have great prices and an even better selection.

Date of experience: February 9, 2022
New York
2 reviews
0 helpful votes
Follow Natasha C.
Unfollow Natasha C.
Share Review
Report Review

I am praying I get this book quickly
February 10, 2022

I am praying I get this book quickly. Please send the book fast.

Date of experience: February 9, 2022
Utah
1 review
0 helpful votes
Follow Jose J.
Unfollow Jose J.
Share Review
Report Review

The website is very easy to use
February 10, 2022

The website is very easy to use. The selection of books is amazing

Date of experience: February 9, 2022
New Jersey
2 reviews
1 helpful vote
Follow Miles G.
Unfollow Miles G.
Share Review
Report Review

Found what I wanted with discount coupon, reasonable shipping

Date of experience: February 9, 2022
DO
1 review
0 helpful votes
Follow Jose B.
Unfollow Jose B.
Share Review
Report Review

In Alibris I get very offers on books o different subjects.

Date of experience: February 9, 2022
Massachusetts
1 review
0 helpful votes
Follow William N.
Unfollow William N.
Share Review
Report Review

I was asked to update my card, and was then told my number did not match card type. I'm not sure what went wrong.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2022
TW
1 review
0 helpful votes
Follow Gerhardus L.
Unfollow Gerhardus L.
Share Review
Report Review

The online experience as a guest was straightforward and painless.

Date of experience: February 9, 2022
California
1 review
0 helpful votes
Follow keith M.
Unfollow keith M.
Share Review
Report Review

Still excellent
February 10, 2022

Still excellent. One thing - as I've gotten older, i really enjoy Large Print options. It would be helpful if those could be listed on left as one of the search arguments so i could limit selections to large print.

Date of experience: February 9, 2022
North Carolina
2 reviews
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

Always a good shopping trip
February 10, 2022

Always a good shopping trip. I usually find what i am looking for at a good price.

Date of experience: February 9, 2022
South Dakota
1 review
0 helpful votes
Follow Dean A.
Unfollow Dean A.
Share Review
Report Review

Confusing that the item ordered does not show on the intermediate steps... I wasn't sure I was really orering the book I wanted until after payment!

Date of experience: February 9, 2022
Kentucky
1 review
0 helpful votes
Follow Luz W.
Unfollow Luz W.
Share Review
Report Review

Shipping charges should be per order, Not per Item...
March 12, 2022
Updated review

Shipping charges should be per order, Not per Item...

Date of experience: February 9, 2022

Very user friendly!
May 2, 2021
Previous review

Very user friendly!

Date of experience: May 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Nadine D.
Unfollow Nadine D.
Share Review
Report Review

Setting up an account is a pain
February 9, 2022

Setting up an account is a pain -- and I have one under *******@att.net. But I was hacked and can no longer access that email/.

Date of experience: February 9, 2022
North Carolina
1 review
0 helpful votes
Follow Jeannie G.
Unfollow Jeannie G.
Share Review
Report Review

Don't like it that you have saved my credit card info and I don't know how to change that situation.

Date of experience: February 9, 2022
North Carolina
2 reviews
0 helpful votes
Follow Joan I.
Unfollow Joan I.
Share Review
Report Review

Excellent service, questions answered in descriptions
February 9, 2022
Updated review

Excellent service, questions answered in descriptions

Date of experience: February 9, 2022

Excellent search with technical support
August 14, 2021
Previous review

Excellent search with technical support

Date of experience: August 14, 2021
Ohio
1 review
0 helpful votes
Follow Edward X.
Unfollow Edward X.
Share Review
Report Review

So far so good
February 9, 2022

So far so good. I will assess the book condition as very good etc upon arrival to determine if it rings true

Date of experience: February 9, 2022
New Jersey
2 reviews
0 helpful votes
Follow Christian X.
Unfollow Christian X.
Share Review
Report Review

Nice competitive prices
February 9, 2022

Nice competitive prices. Wish there was an app for this site.

Date of experience: February 9, 2022
Washington
1 review
0 helpful votes
Follow Doug J.
Unfollow Doug J.
Share Review
Report Review

Great!
February 9, 2022

Great! Good service and reasonable prices. Also search for rare older copies works very well. Usually finds them within a few weeks.

Date of experience: February 9, 2022
Ohio
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

I got the book I wanted for far, far less than I could on Amazon. I'm super pleased.

Date of experience: February 9, 2022
California
1 review
0 helpful votes
Follow Joy H.
Unfollow Joy H.
Share Review
Report Review

It was easy and so far I'm happy
February 9, 2022

It was easy and so far I'm happy. Seller had 5 star rating so assume my book will arrive a

Date of experience: February 9, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Judith D.
Unfollow Judith D.
Share Review
Report Review

I love the way you display choices and anticipate from...
February 9, 2022
Updated review

I love the way you display choices and anticipate from our past records authors we enjoy most. Thank You!

Date of experience: February 9, 2022

I appreciate your helping me save money on how things...
April 12, 2021
Previous review

I appreciate your helping me save money on how things are ordered! I love your site and use it exclusively for books ordered through the WEB--THANK YOU!

Date of experience: April 12, 2021