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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,587
shipping
12,577
quality
12,571
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
3 reviews
0 helpful votes
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Love this COMPANY
March 8, 2022

Love this COMPANY. I've received so many books at the very BEST PRICES $
Thank you so much Alibris. Keep up the good work. :)

Date of experience: March 8, 2022
Minnesota
1 review
0 helpful votes
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Nice and easy found my picks and the man will put them in my mail box

Date of experience: March 8, 2022
Texas
1 review
0 helpful votes
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My shopping was quick and easy
March 8, 2022

My shopping was quick and easy. Alibris had several choices for me to pick from.

Date of experience: March 8, 2022
New York
2 reviews
0 helpful votes
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The site deleted all of the things in my shopping cart for no reason, and it was not because my items were not available.

Date of experience: March 8, 2022

I love how cheap I can get my books here
September 2, 2021
Previous review

I love how cheap I can get my books here

Date of experience: September 2, 2021
Romania
2 reviews
0 helpful votes
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Good, But I wish some of the books a=on my list were less expensive. Also the shipping seems expensive, especially when ordering multiple books from one seller.

Date of experience: March 8, 2022

Great selection but no discount for multiple books...
September 24, 2021
Previous review

Great selection but no discount for multiple books ordered from same seller.

Date of experience: September 24, 2021

Good; some books I searched for were not available...
April 9, 2021
Previous review

Good; some books I searched for were not available for free shipping. I know thats just the way it goes.

Date of experience: April 9, 2021
Indiana
3 reviews
0 helpful votes
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I really appreciate the ease of ordering and paying for what I ordered. Thank you

Date of experience: March 8, 2022
Illinois
2 reviews
0 helpful votes
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WEBSITE SUCKS $#*! ON HOW TO CHANGE BILLING ADDRESS BACK AFTER ORDERING WITH A SHIPPING ADDRESS THAT IS DIFFERENT SO THE BOOK I ORDERED DOES NOT SHIP AND SIT ON A PORCH IN THE RAIN FOR EXAMPLE BUT IN MY OFFICE!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2022
California
1 review
0 helpful votes
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Easy, quick, clear description (provided what arrives is what was described)

Date of experience: March 7, 2022
West Virginia
1 review
0 helpful votes
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No function to track books in a series. Work'd last time, not now tho

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2022
Canada
1 review
0 helpful votes
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I am the author of this book
March 8, 2022

I am the author of this book. I was impressed by the price, until I saw what you were charging for shipping.

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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An alternate shopping cart was offered that would save me money on price and/or consolidated shipping. I selected the recommended alternate but when I went to check out, I got the original cart. No matter how many times I tried, I got the original cart. Also, I found a book/seller I liked and a minute later that selection was gone.

Date of experience: March 7, 2022

I found two of the three books I wanted and I saved...
February 5, 2022
Previous review

I found two of the three books I wanted and I saved ~$10 over what I would have paid on Amazon.

Date of experience: February 4, 2022
Texas
1 review
0 helpful votes
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Extremely obnoxious that you forced me to decline TWICE to be placed on your coupon mailing list. I do not want emails from you people. I just want to be this book and then have you LEAVE ME ALONE! Got it?

Date of experience: March 7, 2022
Arizona
1 review
0 helpful votes
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Always find what I want
March 8, 2022

Always find what I want. Like having the choice between new and used. And I try not to use Amazon!

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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The site had many issues such as items disappearing, or not being able to log in, or not being able to have a different shipping address from the billing address.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2022
Virginia
1 review
0 helpful votes
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The website is easy to navigate
March 7, 2022
Updated review

The website is easy to navigate. Your prices are better than Amazon.

Date of experience: March 7, 2022

Quick and easy
March 6, 2022
Previous review

Quick and easy. Had just what I wanted. Thanks.

Date of experience: March 6, 2022
California
1 review
0 helpful votes
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I just love Alibris so much
March 7, 2022

I just love Alibris so much. I get 90% of my books from here!

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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I ordered an item an hour ago, and it's gone?
March 7, 2022
Updated review

I ordered an item an hour ago, and it's gone? So, I have to go through the hassle of reordering. Really!

Date of experience: March 7, 2022

The shipping costs are outrageous!
March 7, 2022
Previous review

The shipping costs are outrageous!

Date of experience: March 7, 2022
Georgia
1 review
0 helpful votes
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If I receive the book as promised I will be a happy customer... The ordering process was very simple.

Date of experience: March 7, 2022
Missouri
1 review
0 helpful votes
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It was quick and easy but I wish that the search function was more productive.

Date of experience: March 7, 2022
Florida
1 review
0 helpful votes
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So far it's been easy to find books I want and order i have no idea how the mail process is. I'll wait and see.

Date of experience: March 7, 2022