Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love this COMPANY. I've received so many books at the very BEST PRICES $
Thank you so much Alibris. Keep up the good work. :)
Nice and easy found my picks and the man will put them in my mail box
My shopping was quick and easy. Alibris had several choices for me to pick from.
The site deleted all of the things in my shopping cart for no reason, and it was not because my items were not available.
I love how cheap I can get my books here
Good, But I wish some of the books a=on my list were less expensive. Also the shipping seems expensive, especially when ordering multiple books from one seller.
Great selection but no discount for multiple books ordered from same seller.
Good; some books I searched for were not available for free shipping. I know thats just the way it goes.
WEBSITE SUCKS $#*! ON HOW TO CHANGE BILLING ADDRESS BACK AFTER ORDERING WITH A SHIPPING ADDRESS THAT IS DIFFERENT SO THE BOOK I ORDERED DOES NOT SHIP AND SIT ON A PORCH IN THE RAIN FOR EXAMPLE BUT IN MY OFFICE!
Easy, quick, clear description (provided what arrives is what was described)
No function to track books in a series. Work'd last time, not now tho
I am the author of this book. I was impressed by the price, until I saw what you were charging for shipping.
An alternate shopping cart was offered that would save me money on price and/or consolidated shipping. I selected the recommended alternate but when I went to check out, I got the original cart. No matter how many times I tried, I got the original cart. Also, I found a book/seller I liked and a minute later that selection was gone.
I found two of the three books I wanted and I saved ~$10 over what I would have paid on Amazon.
Extremely obnoxious that you forced me to decline TWICE to be placed on your coupon mailing list. I do not want emails from you people. I just want to be this book and then have you LEAVE ME ALONE! Got it?
Always find what I want. Like having the choice between new and used. And I try not to use Amazon!
The site had many issues such as items disappearing, or not being able to log in, or not being able to have a different shipping address from the billing address.
The website is easy to navigate. Your prices are better than Amazon.
I just love Alibris so much. I get 90% of my books from here!
I ordered an item an hour ago, and it's gone? So, I have to go through the hassle of reordering. Really!
It was quick and easy but I wish that the search function was more productive.
So far it's been easy to find books I want and order i have no idea how the mail process is. I'll wait and see.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

