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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,616
shipping
12,606
quality
12,600
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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The books I wanted were available, and at good prices. Thanks

Date of experience: March 13, 2022
Illinois
2 reviews
0 helpful votes
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Site is a little "sticky"
March 13, 2022

Site is a little "sticky" - checkout involves more hang time than I remember

Date of experience: March 13, 2022
Texas
1 review
0 helpful votes
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First time shopper so have some reservations. Hope I'm not disappointed.

Date of experience: March 13, 2022
Michigan
1 review
0 helpful votes
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Shipping rates should be revealed before going through the ordering process. I can't justify ordering books from a discount company when I have to pay shipping costs that are so high that they could have been used toward purchase of one or more books.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2022
Florida
1 review
0 helpful votes
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Had what I wanted at an amazing price! Super happy with the shipping amount also. Can't wait to get this book and finish my collection.

Date of experience: March 13, 2022
New York
1 review
0 helpful votes
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Thank you
March 13, 2022
Updated review

Thank you. Ordering was easy and efficient. I hope shipping is as efficient.

Date of experience: March 13, 2022

Easy so far but I will know better when the book arrives
February 13, 2022
Previous review

Easy so far but I will know better when the book arrives.

Date of experience: February 13, 2022
North Carolina
1 review
0 helpful votes
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Would like more selections for the author indicated

Date of experience: March 13, 2022
Pennsylvania
1 review
0 helpful votes
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Shipping too high, but I will pay in order to get my library books replaced

Date of experience: March 13, 2022
Florida
1 review
0 helpful votes
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I have found many of hard to find books here and all at a reasonable price.

Date of experience: March 13, 2022
Texas
1 review
0 helpful votes
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I tried to change my order to 6 copies because i want 6 plus free shipping website only processed 1 bummer

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2022
California
1 review
0 helpful votes
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Prices decent overall, but I don't like how shipping...
April 12, 2022
Updated review

Prices decent overall, but I don't like how shipping costs go up the more items you buy.

Date of experience: March 13, 2022

My only complaint would be that I feel the shipping...
March 11, 2022
Previous review

My only complaint would be that I feel the shipping charges are excessive.

Date of experience: March 11, 2022
California
1 review
0 helpful votes
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I order from here allot, my orders always come in a timely manner with good packaging and are
Always as described:)

Date of experience: March 13, 2022
Tennessee
1 review
0 helpful votes
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Yall need to work on the confirmation system. I had to refresh the page to see if the book was added to my cart, instead of it just taking me to my cart page.

Date of experience: March 13, 2022
New Zealand
1 review
0 helpful votes
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I like it because you gave the opportunity to name my country. Amazon did not.

Date of experience: March 12, 2022
Colorado
1 review
0 helpful votes
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It's so nice to be able to get a specific book
March 13, 2022
Updated review

It's so nice to be able to get a specific book. You have a great inventory available. Thank you!

Date of experience: March 12, 2022

Easy to navigate and user friendly
December 14, 2021
Previous review

Easy to navigate and user friendly

Date of experience: December 13, 2021
California
2 reviews
0 helpful votes
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Ordering was simple enough and only took a couple of minutes.

Date of experience: March 12, 2022
New Jersey
2 reviews
0 helpful votes
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I saw the picture of the book I wanted, but when I...
April 12, 2022
Updated review

I saw the picture of the book I wanted, but when I received the book it was not the book in the picture.

Date of experience: March 12, 2022

It is quick and easy
March 8, 2022
Previous review

It is quick and easy.

Date of experience: March 7, 2022
Illinois
1 review
0 helpful votes
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Grateful for reasonably priced high quality reading...
March 13, 2022
Updated review

Grateful for reasonably priced high quality reading material and easy checkout.

Date of experience: March 12, 2022

Happy with the price of the book and ease of check...
March 12, 2022
Previous review

Happy with the price of the book and ease of check out. Thank you for your helpful service.

Date of experience: March 12, 2022

Happy to find the book I wanted in excellent condition...
August 22, 2021
Previous review

Happy to find the book I wanted in excellent condition and for a good price. Ease of checkout helpful also. Thanks! :)

Date of experience: August 21, 2021
Pennsylvania
1 review
0 helpful votes
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I have received ordered items in good condition and...
March 12, 2022
Updated review

I have received ordered items in good condition and on time.

Date of experience: March 12, 2022

Always get great service from Alibris
January 8, 2022
Previous review

Always get great service from Alibris

Date of experience: January 7, 2022
Colorado
2 reviews
0 helpful votes
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Denver Museum was sold out
March 12, 2022

Denver Museum was sold out
So glad to find a copy!

Date of experience: March 12, 2022