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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,568
shipping
12,558
quality
12,552
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Very good-clear details
May 5, 2022

Very good-clear details-
Dependable service-Thanks.

Date of experience: May 4, 2022
Washington
1 review
0 helpful votes
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Ordering was easy
May 5, 2022

Ordering was easy. Ask me later how timely the delivery was.

Date of experience: May 4, 2022
Wisconsin
1 review
0 helpful votes
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Had minor difficulty navigating the site, but still easy enough.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
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The free shipping part is a bit confusing at first, but then it makes sense.

Date of experience: May 4, 2022

I find most of what I need
December 29, 2020
Previous review

I find most of what I need. I have only had one tiny error on their part, but it was fixed immediately with courtesy and efficiency.

Date of experience: December 28, 2020
Texas
1 review
0 helpful votes
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You had the books I wanted at reasonable prices, and that I can sign in as a guest and don't have to create another password.

Date of experience: May 4, 2022
Ohio
1 review
0 helpful votes
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So far so good
May 5, 2022

So far so good. My discount for sign up was not applied.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
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Easy to follow platform and made necessary corrections easy to adjust when error occurred during typing of original input.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
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Great prices
May 5, 2022

Great prices. Decent shipping times. Decent selection. Great ease of website use.

Date of experience: May 4, 2022
Virginia
1 review
0 helpful votes
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I like shopping for books through Alibris
May 5, 2022
Updated review

I like shopping for books through Alibris. I do have an issue though … every time I sign in and go to purchase a book, it reverts to a name and address I once sent a gift to.

Date of experience: May 4, 2022

Difficult to find and place orders
December 16, 2021
Previous review

Difficult to find and place orders. Difficult to ship to someone as a gift.

Date of experience: November 15, 2021

I love Alibris for old books, but they sometimes never arrive!

Date of experience: June 27, 2021
Indiana
1 review
0 helpful votes
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This is the best used book site I've ever used!
May 5, 2022
Updated review

This is the best used book site I've ever used! Always worth it!

Date of experience: May 4, 2022

So much cheaper than Amazon
April 8, 2022
Previous review

So much cheaper than Amazon. Always a treat

Date of experience: April 8, 2022
New York
1 review
0 helpful votes
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I have been replacing many titles that I lost in a fire some years ago. Through ALibiris, I have found first editions of classics that were well within my range of affordability. Well done, Alibris!

Date of experience: May 4, 2022
Washington
1 review
0 helpful votes
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It was a little bit difficult to create an account, but it was easy to order the book.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
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A great honest low price for an excellent literary work of historical research and investigative journalism!

Date of experience: May 4, 2022
Idaho
1 review
0 helpful votes
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Website easy to navigate
May 4, 2022
Updated review

Website easy to navigate. I always find what I am looking for.

Date of experience: May 4, 2022

Website easy to navigate
November 25, 2021
Previous review

Website easy to navigate. Suggestions to save money are helpful.

Date of experience: November 25, 2021
Pennsylvania
1 review
0 helpful votes
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Great price!
May 4, 2022

Great price! Detailed description. Very happy with my purchase!

Date of experience: May 4, 2022
Colorado
3 reviews
27 helpful votes
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I didn't like the shipping because it was just as much as the purchase.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
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Easy, Excellent!
May 4, 2022

Easy, Excellent! Much better than high priced, monopolistic Amazon.

Date of experience: May 4, 2022
Colorado
1 review
0 helpful votes
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I order quit a few books from you guys, as a rule most of the time everything goes well...

Date of experience: May 4, 2022
Virginia
1 review
0 helpful votes
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Large selection of each movie DVD listed according to price and quality. Thank you.

Date of experience: May 4, 2022
California
1 review
0 helpful votes
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I dont like bookstores that only highlight communist, anarchist, angry dystopic books.
This site is nice and neutral

Date of experience: May 4, 2022