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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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It's so easy to use and I've been able to find books I've been wanting for really good prices.
You've got a disorderly and unresponsive website. Please make it clearer that once you've got an established account you don't need to create a new one.
Quick, east to navigate, had what I wanted for great price.
Some items were just described as "paperback" and it wasn't clear to me whether that meant a trade paperback or a mass-market paperback. (I bought one anyway; in this case the difference isn't important to me.)
Once I got the password reset, the order went swimmingly.
Always a great experience with the Alibris ecosystem, the sellers and the added bonuses such as coupons and price comparisons / consolidated shipping costs to which Alibris alerts me. Many thanks! Now if I could solve eyeing more titles I want that also qualify for free shipping :) Best, ME
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Have usually found what I am looking for. Thank you.
Recycle/ Reuse - shipping and tracking is easy and items are always in good shape.
Always find the books I want, looking forward to my next order
You have many books, that are hard to find. I enjoy browsing your website.
Had a hard time changing my name when I misspelled it
A bit disappointed that the matter of misleading description won't be resolved because I don't want to mail a $6 book back for a refund, even with the $5 coupon offered.
If I had seen a button to "continue shopping" I would have been able to use a coupon on my total of two separate purchases that came to $50!
I hope your delivery and quality are as good as my purchase
I value your efforts to make my previous order #******* right by replacement of that order with the new order #*******-1, and by crediting my account $45.77 and charging me the new price of $39.61.
I am happy to say that my faith in Alibris has been restored.
Thank you,
Greg Merritt
Very good site for learning a language thru illustrative books. Thank you.
Items kept disappearing and duplicating in my cart in the same season, over a period of less than a minute. I think your cart system is broken.
Book selection is excellent; shipping charges are outrageously high
Your selection is great and so is the price & service.
Alibris costs less than Amazon and you always have what I want
Outstanding - excellent selection & great prices. Beats Amazon by far
So far the process has been very easy. I hope I get what I paid for and it ships in a decent time.
I had these books in a cart, but when I went to log in (and get a new password), they disappeared. The editions I originally asked for were no longer visible. Probably because they were in my first cart!
You had the book I needed and it was easy to order
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members