Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've never ordered through you. So far, so good.
This bit is kind of annoying.
Found the book I was looking for at a good price. I like the visuals of the listings and detailed book descriptions.
Found the books I wanted in good conditions close to my location
I was familiar with Alibris through my work as a librarian. Our library frequently turns to Alibris for hard to find books. Shopping online with Alibris is quick and straightforward, very user-friendly.
I received the book I ordered in a reasonable time. The emails I received about the delivery did not match the delivery timing.
It was pretty straightforward, but updating my address was repetitive
I was able to quickly find, compare, and pick from among a nice selection of copies, and I am pleased to have found a good copy for a great price.
Quick easy browsing and checkout process. So far so good. Waiting now for my order to be delivered.
Everything went smoothly EXCEPT my piano book was rolled some to be able to put it in my mailbox. The mailman should have walked it up to my front door. I just about have it flat now so I can play from it.
You're $5 give us your aol emails is frustrating. I thought it would be $5 off my first order...NOT! FIVE DOLLARS off a FIFTY DOLLAR ORDER...not nice!
Quick and easy to find books and to be able to determine their condition. I also appreciate knowing from where they're being shipped. I'm glad I can use Paypal.
So far, easy check out on a phenomenally priced item. Hoping it arrives playable!
I purchased a book that I heard about from Recomendo's weekly email. I had never heard of this book, The Big Book of Secret Hiding Places by Jack Luger. It's fascinating and I think our adult sons and son-in-law will all love their own copies come Christmas.
The book arrived in excellent shape. The price and shipping time were terrific.
I received the book I ordered in great shape, at a great price and the shipping was fast.
Easy, fast, efficient and fair. Wide range of books and draws from booksellers from the whole country.
Easy to use, found what I was looking for at great price. Wish the author title linked to more book by this same write.
Always great to find a used book at a great price. Holding a book, sensing its weight and turning the pages is healthy for humanity.
I appreciate the delivery on time and price and appreciate the app that made it easy to order
ππππππππππππππππππππππππππππππππππ
So excited you have the book i want! There were so many of the book to choose from in very good condition.
Great service Plus I hate this review process. Takes too long!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

