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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,422
shipping
12,412
quality
12,406
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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I've never ordered through you
August 17, 2025

I've never ordered through you. So far, so good.
This bit is kind of annoying.

Date of experience: August 7, 2025
Indiana
1 review
0 helpful votes
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Found the book I was looking for at a good price
August 17, 2025
Updated review

Found the book I was looking for at a good price. I like the visuals of the listings and detailed book descriptions.

Date of experience: August 7, 2025

Found the books I wanted in good conditions close to...
October 4, 2024
Previous review

Found the books I wanted in good conditions close to my location

Date of experience: September 23, 2024
Florida
1 review
0 helpful votes
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A OKAY
August 17, 2025

I ordered a book. I got the book. I am happy. OMG is this 50 characters yet?

Date of experience: August 7, 2025
Iowa
1 review
0 helpful votes
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I was familiar with Alibris through my work as a librarian. Our library frequently turns to Alibris for hard to find books. Shopping online with Alibris is quick and straightforward, very user-friendly.

Date of experience: August 7, 2025
Pennsylvania
1 review
0 helpful votes
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Book received on time
August 17, 2025

I received the book I ordered in a reasonable time. The emails I received about the delivery did not match the delivery timing.

Date of experience: August 7, 2025
California
2 reviews
0 helpful votes
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It was pretty straightforward, but updating my address was repetitive

Date of experience: August 6, 2025
California
1 review
0 helpful votes
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I was able to quickly find, compare, and pick from among a nice selection of copies, and I am pleased to have found a good copy for a great price.

Date of experience: August 6, 2025
California
1 review
0 helpful votes
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Quick easy browsing and checkout process. So far so good. Waiting now for my order to be delivered.

Date of experience: August 6, 2025
Illinois
3 reviews
0 helpful votes
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Mailman
August 17, 2025
Updated review

Everything went smoothly EXCEPT my piano book was rolled some to be able to put it in my mailbox. The mailman should have walked it up to my front door. I just about have it flat now so I can play from it.

Date of experience: August 6, 2025

You're $5 give us your aol emails is frustrating
October 29, 2024
Previous review

You're $5 give us your aol emails is frustrating. I thought it would be $5 off my first order...NOT! FIVE DOLLARS off a FIFTY DOLLAR ORDER...not nice!

Date of experience: October 19, 2024
Illinois
1 review
0 helpful votes
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Quick and easy to find books and to be able to determine their condition. I also appreciate knowing from where they're being shipped. I'm glad I can use Paypal.

Date of experience: August 6, 2025
Pennsylvania
1 review
0 helpful votes
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Demon Copperfield
August 16, 2025

I received the book quickly and it was in the condition I expected.

Date of experience: August 6, 2025
Indiana
1 review
0 helpful votes
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So far, easy check out on a phenomenally priced item. Hoping it arrives playable!

Date of experience: August 6, 2025
Florida
1 review
0 helpful votes
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I'm thrilled with my purchase!
August 16, 2025
Updated review

I purchased a book that I heard about from Recomendo's weekly email. I had never heard of this book, The Big Book of Secret Hiding Places by Jack Luger. It's fascinating and I think our adult sons and son-in-law will all love their own copies come Christmas.
The book arrived in excellent shape. The price and shipping time were terrific.

Date of experience: August 6, 2025

Great price!
February 6, 2025
Previous review

I received the book I ordered in great shape, at a great price and the shipping was fast.

Date of experience: January 26, 2025
New Mexico
1 review
0 helpful votes
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Easy, fast, efficient and fair
August 16, 2025

Easy, fast, efficient and fair. Wide range of books and draws from booksellers from the whole country.

Date of experience: August 6, 2025
Missouri
1 review
0 helpful votes
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Great
August 16, 2025

Great timing didn't take long at all for the book to come in and a great price

Date of experience: August 6, 2025
Colorado
1 review
0 helpful votes
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Easy to use, found what I was looking for at great...
August 16, 2025
Updated review

Easy to use, found what I was looking for at great price. Wish the author title linked to more book by this same write.

Date of experience: August 6, 2025

Used books rock
March 13, 2025
Previous review

Always great to find a used book at a great price. Holding a book, sensing its weight and turning the pages is healthy for humanity.

Date of experience: March 3, 2025
Mississippi
1 review
0 helpful votes
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It's Coming to America received
August 16, 2025

I appreciate the delivery on time and price and appreciate the app that made it easy to order

Date of experience: August 6, 2025
Wisconsin
1 review
0 helpful votes
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Date of experience: August 6, 2025
Illinois
1 review
0 helpful votes
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So excited you have the book i want!
August 16, 2025

So excited you have the book i want! There were so many of the book to choose from in very good condition.

Date of experience: August 6, 2025
Washington
1 review
0 helpful votes
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As always, great service!
August 16, 2025

Great service Plus I hate this review process. Takes too long!

Date of experience: August 6, 2025