Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,697
shipping
12,687
quality
12,681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
Follow Patricia P.
Unfollow Patricia P.
Share Review
Report Review

As always
October 8, 2022
Updated review

As always - good selection of titles, easy to use website

Date of experience: October 8, 2022

Over all good, a little confusion finding books with...
August 14, 2021
Previous review

Over all good, a little confusion finding books with free shipping

Date of experience: August 13, 2021
Canada
1 review
0 helpful votes
Follow Christie B.
Unfollow Christie B.
Share Review
Report Review

I've had this book on my list forever and was never able to find it for a price I could afford - I'm hoping this works out, because this site seems to be exactly the kind of thing I've been looking for.

Date of experience: October 7, 2022
California
1 review
0 helpful votes
Follow Carol U.
Unfollow Carol U.
Share Review
Report Review

The "shopping" was a 5 but the "buying" was not so easy. It would be better if you did not automatically show the last shipping address as the "billing address" on the first page of the check out process without indicating how to change that. I eventually got that all straightened with a new address for the gift I am giving and my correct billing address but it was cumbersome.

Date of experience: October 7, 2022
Colorado
1 review
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Share Review
Report Review

Picked out choice
October 7, 2022

Picked out choice. Entered info and - just like that - we made a deal!

Date of experience: October 7, 2022
Missouri
1 review
0 helpful votes
Follow David Q.
Unfollow David Q.
Share Review
Report Review

Thank you for making the shopping experience intuitive and easy.

Date of experience: October 7, 2022
Ohio
1 review
0 helpful votes
Follow sharon F.
Unfollow sharon F.
Share Review
Report Review

I love Alibris
October 7, 2022

I love Alibris. I have never been unhappy with their service.

Date of experience: October 7, 2022
Georgia
1 review
0 helpful votes
Follow Mary Z.
Unfollow Mary Z.
Share Review
Report Review

Glad to be able to find a currently very popular book for a very good price.

Date of experience: October 7, 2022
Georgia
1 review
0 helpful votes
Follow Evan U.
Unfollow Evan U.
Share Review
Report Review

Was an easy shopping experience
October 7, 2022

Was an easy shopping experience. Everything was easily accessible enough.

Date of experience: October 7, 2022
Washington
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

It's hell figuring out what is or is not in the cart

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
New Jersey
1 review
0 helpful votes
Follow Renee V.
Unfollow Renee V.
Share Review
Report Review

It was easy
October 7, 2022
Updated review

It was easy. I just had a problem where to put in for the coupon code.

Date of experience: October 7, 2022

It was quick and easy
August 8, 2022
Previous review

It was quick and easy.

Date of experience: August 8, 2022
Nevada
1 review
0 helpful votes
Follow Fran V.
Unfollow Fran V.
Share Review
Report Review

I was trying for free shipping but you charged me anyway WHY?
I entered HOUSE for coupon $$$ - will I receive what you advertise?

Date of experience: October 7, 2022

Nice and easy, thank you
November 1, 2021
Previous review

Nice and easy, thank you

Date of experience: November 1, 2021
New York
1 review
0 helpful votes
Follow Thomas E.
Unfollow Thomas E.
Share Review
Report Review

************
October 7, 2022

************

Date of experience: October 7, 2022
Oregon
1 review
0 helpful votes
Follow Shannon X.
Unfollow Shannon X.
Share Review
Report Review

I signed up for the $5 off for my email... would've been nice to use it on my order.

Date of experience: October 7, 2022
Ohio
1 review
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Share Review
Report Review

Very very wonderful love too order books keep up the work

Date of experience: October 6, 2022
Washington
1 review
0 helpful votes
Follow Rita M.
Unfollow Rita M.
Share Review
Report Review

Quick and easy and I can find about any book I'm looking for.

Date of experience: October 6, 2022

You made it easy!
January 25, 2022
Previous review

You made it easy! Thank you

Date of experience: January 24, 2022
Oregon
1 review
0 helpful votes
Follow Jim Z.
Unfollow Jim Z.
Share Review
Report Review

Found what I was looking for at a reasonable price, both for the item and shipping.

Date of experience: October 6, 2022
Virginia
2 reviews
0 helpful votes
Follow edna b.
Unfollow edna b.
Share Review
Report Review

Found a good price for the book I want and excellent ratings of the company offering the book.

Date of experience: October 6, 2022
California
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Easy search and good item details
October 7, 2022

Easy search and good item details. Easy checkout. No gimmicks and tricks.

Date of experience: October 6, 2022
Kansas
1 review
0 helpful votes
Follow cheryl C.
Unfollow cheryl C.
Share Review
Report Review

I do wish it would tell you a little more about what you are buying I didn't know if the DVD I was buying was a copy or if it was a brand new disc it says new but I wasn't sure if it was a copy or an original

Date of experience: October 6, 2022
North Carolina
2 reviews
0 helpful votes
Follow Francis J.
Unfollow Francis J.
Share Review
Report Review

Although "Maryland" populated itself on your system, Alibris rejected the completed information and made me go back, and change "Maryland" to "MD," and re-enter the fields with information. Made me redo the information fields twice. Annoying. I did not type in Maryland; your own system automatically inserted it.

Date of experience: October 6, 2022