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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,545
shipping
12,535
quality
12,529
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Check out and save for later were somewhat challenging to figure out. Shipping price higher than I am used to paying in USA companies. I do NOT want any of my info put on Public Websites. It is ONLY for YOU and no one else. I am ready to cancel orders when you leave me no choice. I will not order from you again.

Date of experience: October 12, 2022
Washington
1 review
0 helpful votes
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The book I wanted disappeared out of my cart before I could check out.

Date of experience: October 12, 2022
California
2 reviews
0 helpful votes
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Found what I wanted quickly and check-out also quick and easy

Date of experience: October 12, 2022
Nevada
1 review
0 helpful votes
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Good service and good shipping experience, so far
October 12, 2022
Updated review

Good service and good shipping experience, so far.

Date of experience: October 12, 2022

I have bought many times in this website and never...
February 1, 2022
Previous review

I have bought many times in this website and never have gotten a coupon.

Date of experience: January 2, 2022

Great experience since my book was delivered fast...
January 7, 2021
Previous review

Great products and service.

Date of experience: January 7, 2021

Great products and service
December 24, 2020
Previous review

Great products and service.

Date of experience: December 23, 2020
Florida
1 review
0 helpful votes
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It was great to apply the coupon, I love saving $!

Date of experience: October 12, 2022
Ohio
3 reviews
0 helpful votes
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Fast easy
October 12, 2022

Fast easy. Hopefully this time the seller will have the book in stock.

Date of experience: October 12, 2022
Canada
1 review
0 helpful votes
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I was going to pay in CDN, but was told I couldn't use Paypal for that. I was told my order would only be processed in USD, and that Paypal wouldn't work with CDN. In this case, please add instructions on how to change currency to USD, because I am glad I was able to use Paypal, as I prefer it. Many thanks for a wonderful transaction! Stay awesome :)

Date of experience: October 12, 2022
Pennsylvania
1 review
0 helpful votes
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Easy
October 12, 2022

Easy. Don't know the outcome yet though. Just placed my first order.

Date of experience: October 11, 2022
Colorado
1 review
0 helpful votes
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Frustrating web site, had to press cart multiple times to check out. Also should be easier to use coupons.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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Easy to follow website
October 12, 2022
Updated review

Easy to follow website. Use alibris often for books in my church ministry

Date of experience: October 11, 2022

IT IS BASICALLY A GOOD EXPERIENCE
November 21, 2021
Previous review

IT IS BASICALLY A GOOD EXPERIENCE. NOT COMPLICATED, EASY TO UNDERSTAND AND EASY TO PLACE MY ORDERS.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Somehow my shopping cart got empty
November 11, 2022

Somehow my shopping cart got empty. I had to shop again for the same books. Fortunately similar copies from other sellers were available -- since the ones I had earlier picked were 'reserved'. Also, I see no 'check out' or 'shopping basket' button or icon. Every other ecommerce site has that easily available.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2022
Colorado
1 review
0 helpful votes
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I can't believe how amazing, accessible, and affordable this website is! My partner recommended it and I'm so glad. It's way better than Amazon, and as someone who is always reading a book anyway, there's no need for super speedy (two day) shipping. My last book came super quickly and in great condition. This is my new go-to library.

Date of experience: October 11, 2022
Virginia
1 review
0 helpful votes
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Shipping charges nearly double the cost of my order, but the price is still decent.

Date of experience: October 11, 2022
North Carolina
1 review
0 helpful votes
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Always easy shopping Alibris.com
October 11, 2022

Always easy shopping Alibris.com. I have been buying books from and recommending this site for YEARS!

Date of experience: October 11, 2022
North Carolina
1 review
0 helpful votes
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I found it very easy to search for the book I was looking for.

Date of experience: October 11, 2022
California
1 review
0 helpful votes
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I ordered a copy of this same book on September 2,2022. It was supposedly mailed out, but I still have not received it as of October 10,2022.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2022
Florida
1 review
0 helpful votes
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I found what I wanted and it was easy to check out.

Date of experience: October 11, 2022
Kentucky
1 review
0 helpful votes
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Had no idea this site existed...
October 11, 2022

Had no idea this site existed... will definitely be returning.

Date of experience: October 11, 2022
New York
1 review
0 helpful votes
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I love Alibris and would use it exclusively for books but it always says there's a data breech to my password when I try to start checking out. It does not occur anywhere please help with this.

Date of experience: October 11, 2022
Bahrain
2 reviews
0 helpful votes
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Navigation is great except for the fact that I have to leave a page every time I add something to my wishlist, or something from my wishlist to my shopping cart. If you could change that to just a pop-up or a flash of my cart icon, it would make navigation a little less laborious.

Date of experience: October 11, 2022